Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)

692 reviews

1885 Eagle Creek Blvd   Shakopee, MN 55379

(952) 445-9427

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 7:30 am - 10:30 am
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(952) 445-9427

1885 Eagle Creek Blvd
Shakopee, MN 55379

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 7:30 am - 10:30 am
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: 9:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. The employee's at this location are very polite and helpful. The place is always clean and very organized. I always use this location

JOHN T. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL V. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Friendly people, helpful. Had to wait while they repaired the equipment before it was safe to use.

PAMELA D. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
4.0

Well, this was a great location but it is too far away - 36 minutes! Do you know how many UHaul sites i passed on the way? This location needs better signage. I stopped by the UHaul trailers but I needed to get back on the busy road to go to the next door location where the office is located.

BRIAN R. 
Rating:
5.0

Nice and professional staff. Cargo van was up to date and felt very safe .

Khankham M. 
Rating:
2.0

I rented a storage unit at the drop off location to find out from the lady... Nicole, we get a free month at a storage unit in burnsville... nobody told me that before in rented the unit in Shakopee. Very disappointed in service I received.

Chris M. 
Rating:
5.0

Not a thing, it's all good

james J. 
Rating:
1.0

As a customer, this is extremely misleading. I booked both the truck and the unit through the uhaul website. The truck was not available at the Burnsville location, so it sent me to Shakopee mini storage. When I returned the truck, I used the uhaul app. Even the email from which you are communicating is a uhaul address. However, now that I have come across a problem, you are no longer uhaul?Your revenue stream is not my concern as a customer, the mistake of uhaul cost me more than $100 and my time. Furthermore, the store location is not extra for after hours. In fact, I was at the unit prior to 7pm. The card system stated, “access granted” but the door was still locked. I the spent an hour calling the after hours hotline, and my call nor my message was ever returned. I then called customer service, to which they instructed me to “try the door again”. Then, upon returning the truck, I disputed the additional charges on the app and was told I would be contacted within 48 hours. Again, no one called. As a customer, when I use the uhaul website to choose multiple uhaul products, I am expecting that uhaul will be there for support if needed, regardless of location. However, this has not been the case. I have been brushed off as a customer and I am now holding the bag for double what I was quoted. Please provide the uhaul corporate contact. Someone, somewhere, must be willing to make things right for the customer, because I am not willing to pay for someone else's mistakes. Per my contract, I was told the hours I would be able to access my unit and I was well within that timeframe. My inconvenience of waiting until the next day was enough, without me paying an entire extra day for wasting my time. Again, please provide the corporate uhaul contact so I can get their issue resolved.

Andre L. 
Rating:
5.0

Convenient, friendly…. Excellent service

Greg R. 
Rating:
5.0

Customer service is awesome! Duane was very helpful in getting my rental. Thank you

MICHAEL U. 
Rating:
4.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Easy pick up and drop off. Super friendly staff!

Richard B. 
Rating:
5.0

Keep up the great work!!!!!

Sudip G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Awesome service, and great experience. Very happy!

CULLY K. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

HANAA L. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
1.0

Had to take the trailer most difficult to access, even though 4 others were being unused. Latch literally rusted off when we tried to close the door, luckily it stayed closed while driving. No discount or refund offered.

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Jenelle M. 
Rating:
5.0

I appreciated the young staff pro-actively engaged in guest service.

STEPHEN W. 
Rating:
1.0

Rent trailers with working lights

mark M. 
Rating:
5.0

This was the best location I have ever experienced when renting a U-Haul. Fast check in, help hooking up trailer and lightning speed, easy checkout return.

Joel G. 
Rating:
5.0

Friendly service! Easy to get in and out.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Great experience overall

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Awsome experience.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

Limited cell phone signal for AT&T made pickup of uhaul a challenge during pandemic. My bigger issue is with uhaul canceling my guaranteed reservation because we checked in late while trying to figure out the online check in. Very disappointed!

jeff K. 
Rating:
5.0

The rental pick up was messy. It smelled heavily of cigarette smoke. This was a problem for us to use the a/c. It was hot outside and we had to have the windows open due to the overwhelming smoke odor. Very unpleasant experience! The process of getting the vehicle was efficient. We didn't have a problem with the service, just the looks and smell of the inside cab.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Very easy on-line return

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

annie L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY N. 
Rating:
5.0

Uhaul made our move easy.

DIANE G. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Please clean the vehicle more thoroughly after someone smokes in it. The pickup smelled of tobacco smoke all day.

John M. 
Rating:
5.0

Customer did not leave a comment.

GENE M. 
Rating:
5.0

Customer did not leave a comment.

Bedri M. 
Rating:
3.0

Difficult to get one way rental

Eugene K. 
Rating:
5.0

Great Uhaul location. The staff couldn't be better. Thanks again!

Paul T. 
Rating:
4.0

Customer did not leave a comment.

ERIK R. 
Rating:
5.0

The pickup of the truck was easy and very well streamlined. The office staff was extremely helpful. Overall great experience.

Mathew J. 
Rating:
5.0

No changes needed. My rental was great!

Dan H. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

ROSANNE P. 
Rating:
5.0

Customer did not leave a comment.

Margret S. 
Rating:
5.0

This is our third experience with the Shakopee location. All have been great! Staff has been incredibly helpful.

Glen S. 
Rating:
5.0

Wonderful service. Helped hook up trailer and service was fast because they had a online early check in service. This was very smooth. Allowed all paperwork to be completed prior to arrival. No waiting while person has to hand enter everything into computer. Very happy with my experience

Brian D. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
5.0

Extremely friendly and helpful staff! If we ever have moving needs we will use this location again.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

easy to pull in and put the key away.

Garrett M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The people at this location were wonderful and very helpful. The equipment was clean. However, the truck tires were very bald which was concerning.

Marissa P. 
Rating:
3.0

It was not explained to me that pulling a trailer would pull gas from the car. I had to fill up 2 full tanks of gas just from pulling the trailer behind my car.

REBECCA R. 
Rating:
5.0

Customer did not leave a comment.

ARUN V. 
Rating:
5.0

Customer did not leave a comment.

SIDRA W. 
Rating:
5.0

Thank you to the folks in each end for being courteous and professional. It was a long trip from St. Paul to San Diego and we had a great journey!

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

DELBERT R. 
Rating:
5.0

Customer did not leave a comment.

Mitchell I. 
Rating:
5.0

Staff was very friendly and efficient. Moving can be very stressful so it was nice to rent from a company who made this process very easy. Location is very convenient.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

They didn't help me hook up the trailer until I was almost finished and even then, it was a staff member who happened to see me. The self return site was also down when I went to return it so I called and left a voicemail, but no one called me back.

Andrea H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Friendly good service in and out quick.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

The web app did not work on Firefox. The pictures would not upload. I would not do remote pickup again

Alexander T. 
Rating:
5.0

Customer did not leave a comment.

Duane R. 
Rating:
5.0

Super professional and easy to do business with.

JEFFREY H. 
Rating:
3.0

I was charged an additional $25 because a couple of blankets weren't folded. The truck was left in the same condition, gassed up, and returned on time. But because a couple blankets had to be folded by the staff I was charged $25. I didn't even use an entire bag that was unopened. I will not be using this uhaul facility in the future.

Ryan S. 
Rating:
4.0

Customer did not leave a comment.

dale M. 
Rating:
5.0

The way service is handled at this location is the best. When we picked the truck up The customer service lady on the phone was very good at explaining the pick up process. She was very helpful. Great job.

john R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

ADEBOWALE P. 
Rating:
5.0

The truck we rented was clean but it did have an odor like cigarette smoke. Other than that great facility! Customer service was good too.

JACQULYN H. 
Rating:
5.0

very friendly, easy to check out and check in equipment. Equipment inventory is huge...never had inventory NOT available.

Tarvin R. 
Rating:
5.0

Very friendly and helpful employees.

Julie M. 
Rating:
2.0

I had a appointment scheduled to pick up my truck at noon. There was nobody at the office. And when I called the number on the door, no one answered. Finally a man on a bobcat drove into the lot and assisted me and another person that was waiting The truck ran like the transmission needed work. It took a lot to switch gears.

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

Lynn W. 
Rating:
4.0

Dry friendly staff

CONNIE K. 
Rating:
2.0

The biggest issue was that they put one address on the contract but when you get there they have a sign saying to return trailers to a different lot that is fenced in Nextdoor. This is a busy 4 lane 55mph road that we had to back a trailer onto just to get to the 2nd location. Would have been nice to know those special instructions when we received the drop off information.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN J. 
Rating:
3.0

Don't make them sit outside the building to conduct business. It's March in Minnesota!

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

excellent service!

DESTINI L. 
Rating:
5.0

Great friendly service

ERNEST M. 
Rating:
5.0

Customer did not leave a comment.

ROSS G. 
Rating:
5.0

Good customer service

SHERI T. 
Rating:
5.0

Great facility and people at this location

CRAIG R. 
No reviews have been submitted for this location.

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