Customer Reviews for Shamrock Bluegrass Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

Drop them from your pickup service

Rating:

1.0

Truck wasn’t clean. Customer didn’t have the rental pads or the utility dolly as I paired for. Customer had to redo my order and sent my wife to 1200 new circle road to pickup pads. Moving crew had a dolly to use. I lost an hour getting the truck. I would remove this customer from doing business with you.

Rating:

3.0

The U-Haul App is not very user friendly, it needs some improvements. This location is not staffed with enough employees.

Rating:

2.0

The checkout process was clunky and took way too long. Only one employee was on site and they were unavailable to assist with locating the trailer. I would rent from a different location in the future. However the trailer was in good condition and we had no technical issues with the equipment.

Rating:

3.0

The worker was very kind and helpful but she did not have access to my reservation and could not get a hold of the owner to check me in

Rating:

4.0

Wait time was way too long but sure you have heard that b4.

Rating:

2.0

Got charged for a wrong drop off despite it being my set location and doing everything correctly.

Rating:

1.0

Truck was dirty window was filthy could barely see had to talk to the cashier and hold up their convenient store line while she contacted you on her cell phone. Tank wasn’t full and I rented the truck for one day and it wasn’t enough my first day was $160 and I was charged like $270 for the next day doing the same trip? Total of $400 something to rent the smallest truck you have? Plus the dolly I got said $7 on it but I was charged like $12.95. Not cool

Rating:

3.0

No attendant and lock box was hanging by bungie cords

Rating:

1.0

I was charged fuel incorrectly and I’m waiting on management to contact me about it.

Rating:

2.0

Was not clean. Tire was under inflated

Rating:

1.0

U-Haul already, had trash in it. Didn’t have gas in it I got the U-Haul

Rating:

2.0

Have someone at the store that is allowed to get out keys. Waited 45 mins to get keys after having everything filled out.

Rating:

1.0

Rude people who handle customers. Refused to give any type of receipts. Refused to inspect vehicle upon return so customer will be exempt from any damages that they did not do. Refused to itemize the charges because there were charges that I did not feel that I needed to pay for. I did not need roadside assistance as I have AAA that covered it yet they MADE me pay for it. My vehicle insurance covered this vehicle and yet they MADE me pay for their insurance and refused to let me see all the other charges that I was paying for. My little $29 truck, that drove 44 miles ending costing me over $120 . . . why? I will never use U-Haul if anything else is available again. You burned me good

Rating:

3.0

The UHaul I used had a leak in the roof. It rained the day I moved and the rain leaked into my belongings in the truck. It was a considerable amount.

Rating:

2.0

The trailer was blocked in by food truck that sits up in the gas station parking lot so I had to wait for someone to come and move it and it held me up for about an hour The girl at the register had no clue how to take care of a U-Haul so she kept calling someone and asking questions and it was very frustrating… I will never go back to this location

Rating:

1.0

The most sketchy U-Haul experience ever. They tried to charge my card 4 times without giving me any information. I did not sign any paperwork, everything was done over the phone. I honestly deserve half a refund for this I did not feel okay at all.

Rating:

2.0

No marked and the fenders on the wheels were almost off We ended up bringing it back within about an hour or 2, because we couldn't use it. Yet they billed us for a full day and we only went down the road about 4 miles to our car That's just not righy

Rating:

1.0

This location is very poor at running their business. They attended. Did not know how to check out trucks and had to text my details to someone else. Off-site. It took 20 minutes. I was standing there in silence to get my truck for what should have been an online pickup.

Rating:

5.0

My whole transaction couldn’t have been any better. They were so helpful and friendly and I highly recommend anyone who needs a UHAUL to use this location. (Plus it being a gas station, made it convenient to refill truck with gas right there)

Rating:

4.0

The man at the counter was very nice. It was very easy. Just dropped the keys off and left.

Rating:

1.0

even though a reservation was made this is the 2nd time in less than 2 weeks that nothing was ready when we arrived and calls had to be made. truck was turned in way before it was due and somehow someone decided to add on a charge for safe move which we didnt order and did not want. people on uhaul line say they gotta talk to guy at store to fix and a day later guy at store says he has to talk to uhaul to fix. someone PLEASE FIX IT! still isnt fixed! very unhappy

Rating:

5.0

I was able to get fast service with a smile 😊

Rating:

1.0

This location is a Marathon gasoline station. The employees were busy checking out customers when I arrived - there was no one to help me unhook the car dolly from my pickup truck. I am 77 years old. Although I am 77 I am quite fit for my age. The tongue weight of the dolly is considerable - I could have easily injured myself lifting the tongue off of the trailer ball. Shortly after I managed to unhook the dolly a relatively small man came to back the dolly into a parking space. He declined my offer to help him move the dolly. He struggled greatly to move the dolly. He could have easily injured himself - a workman's compensation claim in the making.

Rating:

5.0

Excellence

Rating:

1.0

I got charged for a missing dolly that I returned with the truck. It was in there. I called and the owner confirmed it was returned and contacted Uhaul to issue a refund, an employee error in checking the trucks properly caused this. I got the refund pending but it will not clear through my bank until the next business day which is Tuesday after the holiday weekend, which I can wait for but I can imagine someone else might be put in a difficult position by this if they just incurred other moving cost, for this reason I couldn’t in good conscience recommend anyone go here, they didn’t do a walk around with me upon arrival which I think was ultimately what created this discrepancy.

Rating:

5.0

Guys were great and helpful

Rating:

2.0

Make sure people in store so you can get truck on time that y’all make people pay when late

Rating:

4.0

I have no complaints.

Rating:

3.0

The location was not ready to give me the truck when I arrived at my reservation time.

Rating:

2.0

The trailer rented had a horrible bounce. Something was wrong with it. Possibly a wheel. Also this location is a gas station and took close to a half hour to get trailer due to one person working behind counter doing everything.

Rating:

2.0

Have truck ready/ gas station clerk didn’t know how to properly set up U-Haul. Waited 35 mins in parking lot waiting for truck.

Rating:

2.0

Horrible service. Gas station was not ready at all to rent me the U-Haul. The station didn’t even have the furniture Dolly that I had listed to rent on the app. Took me 30 minutes just to get the truck.

Rating:

3.0

Trailer was not swept out and mountain dew can left laying in it as well. Other than that it went smooth after I figured out the app. Had no issues on trip and drop off was very easy

Rating:

3.0

have trucks backed into parking, it was a blind backup onto street. Help there was excellent!

Rating:

1.0

I returned the truck a day earlier then it was due and was actually charged an extra day by the manager at the store because he apparently didn’t check it in until 2 days later. I was told by the counter guy just to leave the keys and I gave him a screenshot of the gas and mileage. Only to receive an email 2 days later with an extra day charge. This is not ok and I hope no one uses this location

Rating:

1.0

The lady behind the counter called someone on the phone and asked me all the same questions that were a part of the reservation (address, miles, etc) and relayed them to the other person on the phone. (Why would I have to repeat everything that was already set up. We waited about 15 minutes and then she proceeded to give us a key and told us to look for the truck in the lot. NO PAPERWORK was given to us. Just the key. Since we had no paperwork, there were issues with drop off. I also told the lady that we did NOT need the dolly when we picked up the truck and she failed to give us a credit. It was taken care of at drop off.

Rating:

5.0

I have already told friends and family of this specific location and the excellent service we received.

Rating:

1.0

The whole process was horrible . 1. They had to switch me locations due to them not having the truck I needed . 2. At the other location it took forever for them to find my reservation . 3. They clerk didn’t know how to operate uhaul transactions and she called her boss which he had to take a payment over the phone, which was sketchy. 4. After they finally found my reseveration, they didn’t have a dolly I had paid for and never received a refund. 5. When I got the keys , the truck was blocked in and behind 3 other uhauls. the clerk then told me, that I was responsible to move the trucks that were blocking my reservation.

Rating:

3.0

When we dropped off the truck the fellow behind the desk said he was not the one to check the truck in. Huh! but they do it like this all the time, he said/ The person to check the truck in was not there, so we had to leave it in the care of the cashier. So he told us where to park it. After everything we just wanted it all to be done with. I don't know if they checked it in our the field manger did. We called and told her the situation, and sent her the pictures we took of mileage and miles. Again Thank you Adrien.

Rating:

5.0

Man was extremely nice & so helpful with this transaction. Highly recommend this location!

Rating:

5.0

Fantastic support getting me checked in properly. Very grateful for their support and knowledge.

Rating:

1.0

Take the Uhaul's away from this establishment.

Rating:

2.0

My reservation was shifted to this location - they had the truck and the hand truck, but not the furniture pads or furniture dolly I reserved. Additionally "the guy" that handled the Uhauls was not there so I had to wait awhile until he arrived. then I had to go to the original location to get the dolly and they also didn't have the furniture pads I had reserved, so I had to purchase my own at additional cost. overall it added stress to the whole experience as I was down to pick up some family heirlooms from my deceased father in laws apartment, and was on a very tight time frame.

Rating:

5.0

Friendly neighborhood U Haul go for

Rating:

4.0

$58+ for 7 miles & 45 minutes was higher than I expected and I put in $10 of gas. They just said thank you with a smile. I went away with a feeling of being taken advantage of but their service was fast and the equipment was clean

Rating:

1.0

Sorry, the location was as accommodating as they were able to be but the whole experience was way too dramatic and expensive. There are other options and I encourage people to explore them aggressively. They didn't sell any kit to allow trailer lighting attachment, no hitch bulbs, I had to instead pay another 400$ for a drive able truck, in addition to the wasted 109$ on a tow trailer. 9mpg. And they charged me 55$ for not filling the tank to half full when it was on a quarter when I picked it up. Worst experience ever, the only way it could have been worse was to have literally been physically raped during the process, as I was raped in every other sense.

Rating:

1.0

See above comment

Rating:

1.0

Did not receive any contract paperwork, and when I asked they said there wasn't anything to give me. Personnel were poorly informed of what was going on.

Rating:

3.0

Already did. Employees knowing what to do

Rating:

5.0

The checkout was fast and easy! People at this location was very friendly!

Rating:

3.0

Trailer was used with a good bit of cosmetic damage

Rating:

1.0

The drop off box was broken so that me place where you are supposed to put the keys was very insecure

Rating:

2.0

Not advisable to return larger trucks. Small crammed parking lot with too many vehicles.

Rating:

4.0

I could never recommend U-haul.

Rating:

1.0

Avoid this location like a plague. Well it you fancy dirty trucks and a mouthful from a clueless U-Haul dealer not uhaul location. Please avoid this place. I have rented over 100 U-Hauls and this location needs to be withdrawn just horrible

Rating:

2.0

My reservation was switched to this location (no explanation). Never answered phone (later found out store phone was not working, for three days maybe more). When I got there, no trailer. Customer service was non existent at this place and at the original place of reservation. Finally asked and settled for a lesser trailer and made it work. But no one knew or tried to make it right. I wasn't happy.

Rating:

2.0

Change hours to correspond to actual business hours,

Rating:

5.0

Was charged $97+ Extra, though Sara at scheduling said no other payment would be needed. Given an extra day, but Sara said this would be no charge because my preferred location and truck size were not available. Put in a dispute and have not heard back yet, though an rep said it should be resolved on 4/19.

Rating:

5.0

The guys were absolutely amazing!! I highly recommend Two Men and Truck. They took great care of my furniture and were so efficient with time.

Rating:

1.0

I made the reservation for a self check in process and I had to go inside and request for the key, also had to show that I reserved it and it made the process so much longer.

Rating:

2.0

The vehicle is not clean and bad to drive, the engine is very old

Rating:

5.0

The truck we were supposed to pick up did not work out as planned and we needed the truck before the office opened the next day. The manager, Micky, at this location, Squires Road, was nice enough to come in to the store on his time off to rent us the truck that night. He was kind about it and they were very understanding when we ended up needing the truck 3 days longer than planned. Checking in was very easy too. Overall it was an excellent experience.

Rating:

2.0

No gas in the truck. No inspection. Dirty clothes and trash in front of cab. Some trash in the back. Other than that we were able to get the job done just fine.

Rating:

5.0

Thank you for great customer satisfaction. Used 2 26’ uhauls in a week and a trailer and very convenient for me. Thank you for your great service. Pleasure doing business with you.