Customer Reviews for Shamrock Towing & Service Center Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shamrock Towing & Service Center Inc

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Joseph V.
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Customer did not leave a comment.

CHARLES W.
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Stay the same.

Lisa J.
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Customer did not leave a comment.

Andy L.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

ROBERT V.
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David A.
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This is the place to rent a truck they have many people to help you with your rental in and out so you never wait long at all these people know how to run a business

DEBRA L.
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Customer did not leave a comment.

William H.
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Great service

Wayne H.
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Customer did not leave a comment.

Mary T.
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Not a thing to improve to the next customer. We are always very happy by having our truck rental ready to go at 8:00 A.M. AND having it spotlessly clean.

CURTIS R.
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Perfect experience. Good service.

Denise Z.
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Customer did not leave a comment.

Rob M.
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Excellent friendly service! Thank you!

LELAND R.
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This was a very easy and enjoyable process. The truck was perfect for what we needed, and the people at Shamrock made it very pleasant for us.

Pauline R.
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Customer did not leave a comment.

Alan B.
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Mary T.
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There is nothing you can do to improve our service. '' MARY tICHENOR

Wyatt S.
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Great customer service!!

Mary T.
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NOT A THING TO IMPROVE. WE HAVE BEEN USING U-HAUL AT SHAMROCK IN HONEOYE FALLS FOR YEARS. WE ARE GOING TO USE THEM AGAIN JULY 2ND. MARY TICHENOR

Gary S.
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It would be great if the mobile app for returning/checking in the vehicle did not require so many steps and uploads. Several of the steps did not work the first time and had to be repeated. I mean, the agent is going to inspect the vehicle before anyone else uses it, right?

Richard B.
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I can't think of anything as this was a very good experience from start to finish

Cathy Z.
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Very personable service

Daniel S.
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easy pickup , drop off and great rental

Joseph P.
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Customer did not leave a comment.

Tom T.
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Customer did not leave a comment.

Steve T.
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The approval process for the pick up was a bit long. I got the feeling that if I didn't start a chat, the I would've been waiting forever. Overall pleased though.

Annie S.
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Everyone there is wonderful!!!

Kenneth G.
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Customer did not leave a comment.

james S.
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Very easy and friendly transaction.

Michelle P.
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n/a

Kathleen E.
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Customer did not leave a comment.

Richard S.
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This experience was far above any we have ever had before. We highly recommend this location and will be sure to use it again if needed!

Jane D.
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Just make sure that Harrison is working! He's top notch!

Kenneth G.
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We have always been happy with their service and personnel. Harrison usually takes care of our orders. Mary Tichenor

Philip C.
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Customer did not leave a comment.

Kenneth G.
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NOTHING NEEDS TO BE IMPROVED. WE HAVE USED SHAMROCK AND THE SERVICE AND PERSONNEL HAS ALWAYS BEEN GREAT.

JOHN P.
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Customer did not leave a comment.

Steven M.
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Customer did not leave a comment.

jennifer O.
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Customer did not leave a comment.

jERRY H.
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Service representative ("Harrison") was the reason our rental experience was excellent. He deserves recognition and evident company appreciation, including commendation.

Barbra C.
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Harrison is such an asset to this company! He is willing to go above and beyond to make sure you're happy.

Cassandra R.
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Harrison was super helpful and Shamrock's is always the best place to go! Thank you.

PAMELA R.
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Nothing. Both usages were awesome. Great people to do business with. Harrison was on to of everything and an extra nice man to deal with. Highly recommend them. Use them again definitely

Katherine G.
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The service at Shamrock when we returned our UHaul trailer was excellent, friendly and professional. The location is perfect for us. We will be renting another one-way UHaul in a month and returning it to Shamrock.

Kenneth G.
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tHE QUALITY OF SERVICE IS GREAT, THAT IS WHY WE ALWAYS USE U-HAUL. HARRISON HAS EVERYTHING READY FOR US WHEN WE COME AND PICK UP THE TRUCK. MARY TICHENOR

Andrew G.
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Customer did not leave a comment.

Gary H.
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Great service!

JOSEPH B.
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Margaret H.
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Julie R.
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Harrison was extremely efficient and helpful. GREAT service!

Charlie S.
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The staff was great in assisting. Unfortunately, the truck was a quick turn around and the cab was on first glance clean, but upon deeper look , driving for 24 hours, it was pretty dirty. crumbs, dog hair, dirty windows, some sticky substance on visor and no wind shield wiper fluid.

douglas M.
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I took 2 hours to trouble shoot a light malfunction. Thought it was my truck. the cable on the trailer had a broken wire.

Vincent G.
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Nothing, everything was just fine

Margaret H.
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They were so helpful. Helped me pick out the correct equipment to rent. Went over everything I needed to know. They are GREAT!

Jennifer M.
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Harrison was friendly, helpful and incredibly understanding of our frustrations with having our truck changed and the location changed. As it turns out I'm glad we got to do business with him.

Brian M.
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Harrison, at Shamrock, is THE BEST !! Super helpful and accommodating to our needs.

Ethan D.
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Harrison went out of his way to make my abnormal pick up and drop off times work. Definitely recommend this place vs. other Uhaul locations even if you're outside the area.

tim E.
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Harrison is awesome, friendly and very professional

Roger J.
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The people at the rental location were very helpful. I would highly recommend U-haul for future moving needs. Thanks.

John B.
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Nothing. Harrison was totally dedicated to customer satisfaction and I would gladly rent from this facility if I were ever in this area again!

richard C.
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Customer did not leave a comment.

Jane D.
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Harrison was terrific.

David M.
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Great service! Thank you!

Edward K.
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Really nice team, very helpful and quick to move things along...

Suzanne K.
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Customer did not leave a comment.

Dawn T.
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Nancy W.
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I wish I rented a larger truck, That was my problem.

Harrison H.
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Great location to rent uhaul! Bill had the truck ready and waiting for me after getting home from vacation late on the weekend

James B.
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The comment is related only to that the business is closed on Saturday. There is no one there to help you hook-up. Since I was having trouble I had to call a rep. of the business, he came over and was very helpful and professional. The 12 ft. enclosed trailers should have a jack stand or something to raise the tongue up to a level that is atleast close to the hitch ball, it is very heavy and almost impossible for one person to lift and place on ball.

Charles R.
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well for beginners i wouldn't have the customer drive an extra 30 miles out of the way to pick up a rental that was ordered at another location and when they tell this two days before hand doesn't make a customer to happy and they tell it gunna be a different rate and then get charged more not good

Colby C.
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The front counter employee was very nice and caring!

Thomas M.
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Customer did not leave a comment.

Brenda D.
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Customer did not leave a comment.

ELLIOTT S.
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Customer did not leave a comment.

Matthew S.
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Great service. Everything was handled over the phone. I was able to just come and pick up the truck and drop it off even though the location was not open that day. Harrison was great!

Daniel D.
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The gentleman who helped me was extremely helpful and accommodating. Thank you for your great customer service!

Mary T.
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WE RENTED THE TRUCK FROM HARRISON,AND WERE IMPRESSED WITH HIS SERVICES. THIS WAS THE FIRST TIME WE USED SHAMROCK AND WHEN WE RETURNED THE TRUCK WE BOOKED IT FOR TWO MORE TRIPS IN DECEMBER

Elizabeth B.
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Customer did not leave a comment.

Maureen R.
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The super nice folks at Shamrock made the rental so fast and easy! The truck was in great shape and the move went better than I expected. Feeling thankful!

Marcia F.
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Good service

ruth C.
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Please get the order CORRECT. UHaul's address recited at order was 540 Whitney Road, Fairport. Address showed as internet search. Pick up location thought order was for a return at their address? However, when returned, address was a TENT RENTAL LOCATION. Had to arrange return to East Rochester location. BIG HASSLE. Very unhappy with how order was taken. Ruth Ann Rowe

DOUG W.
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This proprietor should become you poster child for customer service. When I complained that I was unhappy with driving 20 miles (Honeoye Falls) rather than 2 miles (Victor NY), he said he'd drop off the truck at my house. Now that's service. The fact that Victor NY location which is where I contracted for the truck could not provide the truck on my contract start date is absurd. I can't believe you'd pull such a customer-insensitive bait & switch tactic. I realize you have inventory scheduling issues, but I've used you before and this is very typical of U-Haul. It's your reason for earning a "Poor" rating from me overall.

George H.
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Great place to rent UHAUL

Maranda L.
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Customer did not leave a comment.

Ernest E.
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The folks at Shamrock Towing & Service were fantastic to work with!

Brian S.
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Nothing. Shamrock is great - I've been going there for 20 years.

Glen M.
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Someone please give Harrison some kind of customer service award. Excellent experience as usual. Highly recommended location.

William E.
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more selection of different size vehicles.

Charles O.
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The business was closed on Sunday.

Terence C.
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Customer did not leave a comment.

Glen M.
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Excellent experience. Highly recommended.

GLEN M.
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Customer did not leave a comment.

Lauren K.
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Harrison was amazing. When I received the phone call with the change of location and time, I didn't know what to do. My husband was working in Binghamton which left me in a difficult spot. Harrison immediately offered to drop off the truck, as a mom with a 3 month old, it was the best solution to the problem! He was friendly and his customer service was incredible! He made the experience great.

Margaret H.
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Customer did not leave a comment.

Steven S.
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Mike R.
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Perfect location. Nice people.

Serina B.
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Loved the customer service and speed

Chuck W.
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Customer did not leave a comment.

Clinton G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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