Customer Reviews for Shamrock Towing & Service Center Inc
(U-Haul Neighborhood Dealer)

263 reviews

7080 Rush Lima Rd   Honeoye Falls, NY 14472
(On Rte 15-A)

(585) 624-4890

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(585) 624-4890

7080 Rush Lima Rd
Honeoye Falls, NY 14472
(On Rte 15-A)

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 6 pm
  • Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michele F. 
Rating:
5.0

Nothing, everything was smoothe and efficient.

STEVEN R G. 
Rating:
5.0

The truck is very difficult to drive. The steering is way too loose and I've piloted boats in rough seas that had better front ends.

Patrick M. 
Rating:
5.0

Everyone was helpful and a pleasure to talk with.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Neysa C. 
Rating:
5.0

The only suggestion is that it is more obviously stated the pick up via device can take up to 30 minutes to complete.

Brian R. 
Rating:
5.0

The mobile APP needs work...like...a lot of work. Hard to understand why your company would have something that works so poorly.

John F. 
Rating:
5.0

I cant think of anything that could be better.they are wonderful people.i would go there again anytime

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Very affordable, and easy! Love the folks at Shamrock. Van was perfect!

Leland R. 
Rating:
3.0

I'm not sure if this is the fault of the location, but I'll rented a truck with a dolly and furniture pads and I only received a truck.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

BARBARAJ B. 
Rating:
5.0

Always a pleasure dealing with Shamrock's. They're my go-to Uhaul location.

Cassandra R. 
Rating:
3.0

Internet/system wasn't working, took over a half an hour to pick up trailer. I understand this isn't their fault but still very frustrating. Very helpful in attaching the trailer.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Carey M. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Got a flat tire before even loading the trailer. Office was closed on return. Had to unhook trailer by myself and injured my back. Why allow a return to a closed location?

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus G. 
Rating:
5.0

Our requirements changed from when we originally picked up the truck. Steve bent over backwards to try and find another truck, to no avail. We resolved the issue by getting a truck in Conesus. Thanks, folks!

Judith L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The key did not open the lock, and the lock was not attached to the truck. I left it sitting on the dash.

Joshua W. 
Rating:
5.0

Absolutely great service!!!

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Skip R. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
3.0

I had to come to this location because the location where I reserved the truck didn't have the truck for me. The local scheduling and logistics line was able to find me a truck at this location that had not been picked up the night before. The location was closed, so I had to use the 24-hour pickup/dropoff service through the website on my phone. That took forever, as this is not an ideal option in a rural location such as this, with no wi-fi, and less than optimal cell service. I was picking up a furniture lot and there was no way to reschedule, online reservation systems are in need of some improvements to avoid issues like this.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Andy S. 
Rating:
5.0

Customer did not leave a comment.

Alicia C. 
Rating:
3.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Clinton G. 
Rating:
5.0

Very satisfied with the unit and service

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Marilyn G. 
Rating:
5.0

Customer did not leave a comment.

Marilyn G. 
Rating:
5.0

Great customer service

Iris L. 
Rating:
3.0

Key return location was unclear. Key drop was not marked as Uhaul, and was different than the lockbox where keys were picked up. I hope I put them back in the right place!

Lance T. 
Rating:
4.0

Picking up the U-Haul was a nightmare and took 45 minutes. The facility was closed so it was a digital pickup. Verification took a long time, and the directions to find the key were not helpful at all. I had to call a U-Haul representative. Dropping off was an easier process, but, if at all possible in the future, I would only do an in-person (not online) pickup.

Alicia C. 
Rating:
5.0

The service and the people were great to deal with, and made the rental process easy. Will use this location again for a UHaul.

Gary M. 
Rating:
5.0

Pick up and drop off was fast and efficient! Guys were great!

Thalia L. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
4.0

Remote check in took 45 minutes. Way too long. Remote check in also told us lock box was in the truck when it is on the building so it took even longer searching for it.

Albert Y. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

I did an after-hours drop off and it was not very clear where to put the trailer - perhaps signs could be put up to clarify that.

Gary S. 
Rating:
5.0

I arrived with the wrong size hitch ball (I knew in advance, but was hoping...). The location was great in sorting me out with the right size of hitch. Really handy for me, and really nice people.

Clive M. 
Rating:
5.0

Everything was good. I don't know how you could improve.

James C. 
Rating:
5.0

Customer did not leave a comment.

Jeanette Z. 
Rating:
5.0

Even though I inquired it wasn't made clear to me that I couldn't return vehicle to a location at my destination. Upon calling customer service for clarification when i tried to do this i was told I had to return it to the original pick up sight which doubled my mileage and added considerably to the cost! Not fair!!

Nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

Everardo R. 
Rating:
5.0

Everybody was great to work with.

Kayla J. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

I needed a tow dolly to pick up a car and was able to rent on very short notice. I was very satisfied...

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Stay the same.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Andy L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

This is the place to rent a truck they have many people to help you with your rental in and out so you never wait long at all these people know how to run a business

David A. 
Rating:
5.0

Customer did not leave a comment.

DEBRA L. 
Rating:
5.0

Great service

William H. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Not a thing to improve to the next customer. We are always very happy by having our truck rental ready to go at 8:00 A.M. AND having it spotlessly clean.

Mary T. 
Rating:
5.0

Perfect experience. Good service.

CURTIS R. 
Rating:
5.0

Customer did not leave a comment.

Denise Z. 
Rating:
5.0

Excellent friendly service! Thank you!

Rob M. 
Rating:
5.0

This was a very easy and enjoyable process. The truck was perfect for what we needed, and the people at Shamrock made it very pleasant for us.

LELAND R. 
Rating:
5.0

Customer did not leave a comment.

Pauline R. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

There is nothing you can do to improve our service. '' MARY tICHENOR

Mary T. 
Rating:
5.0

Great customer service!!

Wyatt S. 
Rating:
5.0

NOT A THING TO IMPROVE. WE HAVE BEEN USING U-HAUL AT SHAMROCK IN HONEOYE FALLS FOR YEARS. WE ARE GOING TO USE THEM AGAIN JULY 2ND. MARY TICHENOR

Mary T. 
Rating:
5.0

It would be great if the mobile app for returning/checking in the vehicle did not require so many steps and uploads. Several of the steps did not work the first time and had to be repeated. I mean, the agent is going to inspect the vehicle before anyone else uses it, right?

Gary S. 
Rating:
4.0

I can't think of anything as this was a very good experience from start to finish

Richard B. 
Rating:
5.0

Very personable service

Cathy Z. 
Rating:
5.0

easy pickup , drop off and great rental

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

The approval process for the pick up was a bit long. I got the feeling that if I didn't start a chat, the I would've been waiting forever. Overall pleased though.

Steve T. 
Rating:
5.0

Everyone there is wonderful!!!

Annie S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Very easy and friendly transaction.

james S. 
Rating:
5.0

n/a

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Kathleen E. 
Rating:
5.0

This experience was far above any we have ever had before. We highly recommend this location and will be sure to use it again if needed!

Richard S. 
Rating:
5.0

Just make sure that Harrison is working! He's top notch!

Jane D. 
Rating:
5.0

We have always been happy with their service and personnel. Harrison usually takes care of our orders. Mary Tichenor

Kenneth G. 
Rating:
4.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

NOTHING NEEDS TO BE IMPROVED. WE HAVE USED SHAMROCK AND THE SERVICE AND PERSONNEL HAS ALWAYS BEEN GREAT.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

jennifer O. 
Rating:
5.0

Service representative ("Harrison") was the reason our rental experience was excellent. He deserves recognition and evident company appreciation, including commendation.

jERRY H. 
Rating:
5.0

Harrison is such an asset to this company! He is willing to go above and beyond to make sure you're happy.

Barbra C. 
Rating:
5.0

Harrison was super helpful and Shamrock's is always the best place to go! Thank you.

Cassandra R. 
Rating:
5.0

Nothing. Both usages were awesome. Great people to do business with. Harrison was on to of everything and an extra nice man to deal with. Highly recommend them. Use them again definitely

PAMELA R. 
No reviews have been submitted for this location.

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