The person serving us was absolutely horrendous. The truck we rented was doubled booked. Luckily we got it first, but then we were called multiple times during our alloted time to know when we were coming back and that our time was up even when it wasn't. The employee, Kevin, was rude and sarcastic. Truly an added stress that was not necessary in an already stressful day.
Sabrina C
Customer Reviews for 94592195 QC Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was abysmal, I used the app and the information on it and in the files of the u haul detailer were different, after that they fixed it, it changed and the booked me 7 different things until they got it right and after all this, I still had to return the truck 30 min away from the said location at the beginning, so no, I dont recommend at all.
Vincent HLa transaction fut complété par appel téléphonique impromptu et la personne ne m'a demandé les options de couverture que je désirais prendre. J'ai donc été surchargé. De plus la personne sur place à la prise de possession n'était pas du tout courtoise. Finalement, prise de photo de permis de conduire sur des cellulaires personnel d'employé c'est inadmissible.
Martin HLe processus de location était simple, rapide et efficace en ligne, et le camion était excellent. Cependant, au moment du retour, le service était fermé à l’heure prévue et il n’y avait aucune indication claire sur l’endroit où laisser les clés. Impossible d’obtenir de réponse au téléphone. Nous avons donc verrouillé le camion et laissé les clés à l’intérieur, faute d’instructions. Résultat : l’entreprise n’avait pas de double et un remorqueur a dû être appelé le lendemain pour déverrouiller le camion, ce qui a ajouté près de 100 $ de frais à la facture. Je recommande quand même le service pour la simplicité de réservation et la qualité du camion. Par contre, il serait vraiment important d’améliorer les instructions de retour et la procédure lorsque le comptoir est fermé afin d’éviter des frais inutiles aux clients.
Karl MThe web site for the check out did not work, and there was no blanket available on site despite having paid for them online. The price was also way higher than the online estimation.
Guillaume PThe guy at this location didn’t help at all
Lawrence RUsually someone help us to pin the trailer but not this time and the trailer was stuck in the Ice.
Stephanie DThe price I was charged was much then advertised. False advertisingis what it was. I will always look for another option in the future.
Ziv PThe rental guy was not happy to see me, he was not happy with U Haul because the reqiest form was not filled correctly
Francois LThe service man didn't inform me about extra payment for the trailer Wich was way over my expectations, nobody was there to check with me the trailer, and I had problems on the way with the lights, in one intersection,we almost got hit by another car because the flasher lights, changing the position from left to right erratically ,before all my experiences with U-Haul locations was great, never thought about paying attention more than usual, and now I know that is not the same as before, should be more accurate...I'm disappointed, next time I'll think twice before get a rental trailer or truck. I'm writing this and I am really sorry to write that...
Andrei CAu moins il y avait une personne sur place!
Helene PThe trailer was filled up with snow and ice, and it was very hard to shovel and couldn’t use the hooks on the sides because of ice had to work about two hours just to get the ice removed and after that the flat four connecter was very very, very short and the guy I picked it up from won’t even assist me. He was very rude. He did not speak English. And he just left us hanging in the parking lot. This was the worst experience with U-Haul. I have had yet so far it is not even safe and then I had to spend an hour try to find a store nearby who sells an extension cord.
Vishawdeep BMauvaise expérience 🤬🤬🤬
KHALID TBesoin d'aide car la pôle est par terre et c'est difficile de soulever pour atteler à ma boule de mon attache remorque...faut prevoir une 2e personne, sinon c'est très bien
Sylvain RLa hauteur de l'entrée de la remorque est 1 pied plus petit que sur le site et que ce que la dame de uhaul m'a dit au téléphone.
Jean-Charles DTrès mauvaise expérience a la prise du camion et au retour du camion.
francois MThe first trailer thay presented us had an almost blown out tire and this tire was a spare
Pascal B