Customer Reviews for Shell Cumming
(U-Haul Neighborhood Dealer)

136 reviews

1739 Buford Hwy   Cumming, GA 30041

(770) 844-8372

Office Hours

  • Mon-Sat: 6 am–10 pm
  • Sun: 8 am–9 pm

Services at this Location:

Contact Us

(770) 844-8372

1739 Buford Hwy
Cumming, GA 30041

Services at this Location:

Office Hours

  • Mon-Sat: 6 am–10 pm
  • Sun: 8 am–9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Customer did not leave a comment.

Sreeram P 
Rating:
5.0

App froze before I could submit pics. Unit returned in great condition. When I re-opened the app the unit was returned with no option to upload pics

Jon R 
Rating:
5.0

Customer did not leave a comment.

Masood A 
Rating:
5.0

Excellent service checking in and closing out. The location was perfect and the truck was in great condition and easy to operate.

TRACEY J 
Rating:
3.0

Made reservation online well in advance. Requested furniture dolly. It was not available at pick up. I had to rent one from Home Depot. Extra time, money and energy.

Kevin J 
Rating:
5.0

Customer did not leave a comment.

Stephen S 
Rating:
3.0

Customer did not leave a comment.

Siva G 
Rating:
1.0

Customer did not leave a comment.

William P 
Rating:
5.0

Customer did not leave a comment.

Brent L 
Rating:
1.0

The van was filled with Roaches! I was selling my home and was crunched for time to get the rest of my belongings out of my home. If I didn’t need it I would have gave it back and rented somewhere else.

Leonard J 
Rating:
5.0

Mr. Akshay was very helpful.

Mohan P 
Rating:
5.0

Customer did not leave a comment.

Siva E 
Rating:
5.0

Stuff is too friendly and very knowledgeable. I will strongly recommend this location in my network.

Soma S 
Rating:
5.0

Customer did not leave a comment.

LAURIE L 
Rating:
4.0

I don't believe the van has been cleaned in it's 10k mile life. Interior was gross, and windows hard to see out of when it was raining to the degree where I could not use my side mirror. Please keep these vehicles clean for the safety of those driving them.

Kevin A 
Rating:
1.0

Very poor service.

Jeffrey G 
Rating:
1.0

The truck was disgusting and filthy. My husband addressed it with them but they made no attempt to discount it and even seemed to be concerned.

David r 
Rating:
5.0

Easy. Convenient convenience store owner was friendly and helpful.

JESSICA M 
Rating:
4.0

Customer did not leave a comment.

Arun A 
Rating:
5.0

Guy who rented it to me was very nice! Very fast so professional!

Kevin M 
Rating:
1.0

Vehicle not clean (garbage in cab and back) and equipment reserved was not on hand/available and attendant had no solution

Jessica C 
Rating:
1.0

Personnel need to help you check in. System not working. It took 40 min to check in. I was the only one at counter

Chidambaram C 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
2.0

Assist customer removing trailer from customer vehicle. Provide receipt of request rather than having customer wait for email. I don't see how having a gas station as a U-Haul location helps with customer convenience or represents the brand very well

Robert M 
Rating:
5.0

Customer did not leave a comment.

Leah K 
Rating:
5.0

Customer did not leave a comment.

Stephen R 
Rating:
5.0

In and out quickly and nice people

Christopher C 
Rating:
4.0

The electronic/digital requirements were a little problematic at first, but turned out to be fine.

Dennis D 
Rating:
4.0

Friendly and quick service. The only problem was I had requested a dolly and one was not available. However, it is truly was great customer service at pick up and drop off. Easy access.

Edward Y 
Rating:
4.0

Customer did not leave a comment.

eddie m 
Rating:
5.0

The truck was older, transmission did not change gears smoothly, the engine whined and was louder than one would expect. The truck outside was in good condition, but was dirty and worn in the cab. The previous renter left broken eggs in the back.

Allyson H 
Rating:
3.0

Customer did not leave a comment.

Ronald G 
Rating:
5.0

Easy rental and the owner was super nice

Scott F 
Rating:
4.0

great location just off highway 20 in Cumming, GA. Good selection of towing & hauling equipment.

Richard B 
Rating:
4.0

Truck was clean but nobody checked the glove box and there was some rotten oranges inside that I had to throw out. Truck does not have a USB

Dan S 
Rating:
5.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

Customer did not leave a comment.

Deborah D 
Rating:
5.0

Customer did not leave a comment.

PHILLIP G 
Rating:
5.0

Customer did not leave a comment.

LORI M 
Rating:
2.0

Told me where it was parked so I could hook up. No help

Ernest L 
Rating:
5.0

Very easy process and great availability.

Amy C 
Rating:
4.0

Customer did not leave a comment.

Roy H 
Rating:
5.0

Everything was right

David P 
Rating:
4.0

Customer did not leave a comment.

Wuon H 
Rating:
5.0

This Uhaul center was good and clean for Uhauls. The people were nice and it was an easy check in. The only issue I had was uploading my Drivers License in the store - Internet connection maybe slow. I would rent from here again.

Karen P 
Rating:
5.0

Customer did not leave a comment.

Simon I 
Rating:
5.0

Customer did not leave a comment.

KRISHNA S 
Rating:
5.0

No improvement needed. Azshay at the Shell station in Cumming, GA was phenomenal!!!!! Very personable and so friendly. Would definitely recommend this location. Talk to Azshay, he’s GREAT!!!!!

Melanie V 
Rating:
5.0

Customer did not leave a comment.

jeffery s 
Rating:
5.0

Dolly was not available but experience was good.

Varahala R 
Rating:
3.0

Improve your IT system. Online reservation was made but store could not find it. They have to manually do it again. We wasted a lot of time over this.

Arif A 
Rating:
3.0

Inside cab was dirty. Grass on floors and some trash in a cup holder.

Nicholas H 
Rating:
4.0

There was no sign board for UHaul at the location

Vivek S 
Rating:
4.0

Customer did not leave a comment.

Simon I 
Rating:
5.0

Customer did not leave a comment.

johnna h 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
5.0

Customer did not leave a comment.

Dawn D 
Rating:
5.0

Customer did not leave a comment.

Venkata R 
Rating:
3.0

Customer did not leave a comment.

sheri b 
Rating:
5.0

Customer did not leave a comment.

COMER T 
Rating:
5.0

Again great staff who was very friendly and helpful with dropping off the auto transport. He made us feel welcome in our new community.

Cody M 
Rating:
5.0

This location was excellent. The clerk balanced handling operation of the Shell convenience store and pumps while getting me checked out and checked in very quickly. The truck rode fine and everything went well. Having U-Haul at such a convenient location made it my choice for rental, and they had an abundance of trucks available to rent. I would definitely rent here again.

PETER W 
Rating:
5.0

The Team at the Shell Cumming were so friendly and helpful. Out of all the local Uhaul facilities, I would highly recommend this one!! Thank you.

Dave C 
Rating:
5.0

Customer did not leave a comment.

William O 
Rating:
5.0

The pick up and drop off were wonderful. The staff was professional and helpful over all. I had a little trouble with the app but the staff was able to help! I would def recommend this to anyone looking to make their move easier!!

victoria d 
Rating:
5.0

Customer did not leave a comment.

Kenneth Z 
Rating:
3.0

One employee he had to stay up front, he couldn’t figure out the brakes

jack w 
Rating:
5.0

NA

JEEVENDRA K 
Rating:
5.0

Nada the person in charge was just fantastic couldn’t be any better thank you so much

Mario P 
Rating:
5.0

THIS IS NOT A COMPLAINT. There is a ton of selection available for many things at this location, (though at times it does drop to only a trailer or 2) I would say they need to expand to hold everything they have, but I understand the limited space; With retail behind and around. Rented/returned to/from this location many times and if available, my go to. The owner/operator is amazing and NEEDS. RECOGNITION. from UHAUL. Pleasant experience at the SHELL location.

Matthew T 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
3.0

Customer did not leave a comment.

david m 
Rating:
5.0

Customer did not leave a comment.

Chris T 
Rating:
5.0

Smooth rental experience

Barry P 
Rating:
4.0

Vehicle was operable / capable but the tire pressure monitoring system was flagging a warning all day. Would not have trusted this for a longer trip. Cab interior could use a good cleaning. Windshield so dirty it was hard to see out of into the sunlight.

Kenneth P 
Rating:
2.0

Truck had more than 100,000 miles, had numerous parts "torn off" from the sun visor to the air vent inside the truck. Tires had low air in them when it was picked up and I had to return to my house to fill them. Check Engine lights were on the entire ride, including a "service stabilitrack" message on the driver display. Truck is poorly maintained, and should be removed from service until these are addressed. I paid $150 for a 19 hour rental to go 100 miles and would like a refund due to the extremely poor experience.

David M 
Rating:
5.0

Employees were friendly, helpful and made the whole process easy

William M 
Rating:
4.0

The gentleman that assisted me went out of his way to help. The only issue with this location is there is no way to drive around the building so you must be able to back a trailer.

Todd B 
Rating:
5.0

We had never returned a trailer before where you checkin using your phone. It was easy and fast.

Rebecca R 
Rating:
1.0

The location was set to open at 8 am and I had my pick up time set for that. The staff arrived at 8:10. So many things were broken on the truck it is hard to even list but here are a few: right tire pressure listed as very low (not good), broken visor, broken parking brake, trash left in from previous renter, etc. I did not actually feel confident it would get us there and back safely but it did and for that I am relieved.

Robyn D 
Rating:
1.0

The personnel are horrible at this location. They give no assistance to customers.

Chandon A 
Rating:
1.0

The lot is small. Very dangerous backing in and returning trailers. The owner offers no assurance. Doesn’t train customers in hookups. He was extremely rude when I had a hard time backing the trailer in.

Chandon A 
Rating:
5.0

My experience was very positive. The people that I worked with were very friendly and professional.

Gary A 
Rating:
5.0

Customer did not leave a comment.

mark J 
Rating:
3.0

Customer did not leave a comment.

Hansraj L 
Rating:
5.0

Customer did not leave a comment.

Rana S 
Rating:
1.0

Very old truck , very hard to start and drive

Thomas P 
Rating:
4.0

Customer did not leave a comment.

Matt T 
Rating:
4.0

Customer did not leave a comment.

William W 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Both the gentleman I picked up from and the one I returned to were very pleasant. Would definitely recommend this U-hula location.

BRIAN M 
Rating:
5.0

Customer did not leave a comment.

gregory l 
Rating:
5.0

Customer did not leave a comment.

VICKY A 
Rating:
5.0

Customer did not leave a comment.

Dilip P 
Rating:
5.0

Customer did not leave a comment.

Randy M 
Rating:
5.0

Nothing to improve. Overall, great experience. Friendly, organized counter representative, easy after hour turn in service. Renting again in a few days for the leftover lingering stuff in the move. Uuugh... great location and nice people. Super convenient and cleanest truck Ive rented EVER! Thanks again!

APRYL P 
Rating:
4.0

Clean equipment in good working order. A key drop that accommodates the keys. General uhaul - don't confirm res and rate then not honor it.

Marc C 
Rating:
5.0

Customer did not leave a comment.

Justin S 
Rating:
5.0

Customer did not leave a comment.

PHIL A 
No reviews have been submitted for this location.

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