Customer Reviews for Shell Food Mart
(U-Haul Neighborhood Dealer)

Rating:

2.0

The location was in front of a run down hotel with people walking through a broken fence. I did not feel safe.

Rating:

2.0

First truck we were give had a missing windshield wiper and the glass was scratched. We also ordered in advance moving blankets and only found out at pick up there weren’t any. I would have appreciated a call in advance to allow us to make other plans. There were also a lot of homeless people in the lot… so I felt uneasy returning a truck at night.

Rating:

4.0

N/A

Rating:

4.0

Outside of some remnants of other renters the u-haul was pretty clean. I appreciated the modern more up to date unit I was able to drive. The loaner representative was friendly though I recommend maybe having someone else with him since it’s two businesses in one to prevent a renter finishing the initial transaction from slow down others trying to get in and out of the gas station and causing additional wait time. It would also be less stress on him as well. Pretty nice location!!

Rating:

3.0

Quick and hassle free.

Rating:

5.0

Great service

Rating:

5.0

I don’t have a answer for improvements. It was an quick and easy experience.

Rating:

2.0

Second time I would charge for gas that I put in, but the system saying I did not put it back where it was That why I always take pictures

Rating:

1.0

Very lazy, very unprofessional, unpleasant and rude

Rating:

1.0

Let’s start with the original pick up sight, U-Haul on fort Stewart was supposed to be open Saturday at 10 am. I had multiple confirmation emails for this location. When I arrive, it’s locked so I wait about 10 minutes and then call the main office where I’m told that location is actually closed. Had a great conversation with a woman I don’t remember her name. She found a U-Haul place that was open but unfortunately I would have to get the 20’ instead of the 26’. Okay, sucks but not the end of the world. I make the drive from Hinesville to Richmond hill to get this truck and it’s a gas station. I was supposed to get a standing dolly and 6 moving blankets but they didn’t have those, luckily they still had the “furniture dolly” so I took that. I’m glad that I was able to get a truck but this never should have happened. If I would’ve known the first place was going to be closed I would’ve picked the truck up on Friday instead.

Rating:

4.0

Your company said they was going to take off $50 for the original location was a NoGo and i was late getting the truck on time. I hope and pray this old veteran wasn't lied to.

Rating:

1.0

Truck was absolutely disgusting, and the customer service was just as bad. A negative experience all around.

Rating:

5.0

I have used this same location a couple times in the past and it’s very convenient. You can also park your car there while you’re using the truck. The lot is not a typical crowded U-Haul lot but rather is very large. It’s also very convenient because it is run out of a shell gas station, this giving you access to gas, food and truck rental at the same facility. Nice employees at this facility. The U-Haul trucks drive like a van and driving is never fatiguing. Since the last time I rented one, they have added the U-Haul app where you actually take the photos around and in the truck including showing truck condition, mileage and fuel tank level, thus providing photographic evidence of the condition of the truck before and after you rented it.

Rating:

3.0

Truck had not been cleaned but it did the job

Rating:

5.0

Would have been great if moving truck had been vacuumed and wiped down in cab, but other than that all was great!

Rating:

1.0

Charged me for gas when I filled up the tank to full exactly how I received it.

Rating:

2.0

The truck had a high pitch squeal to it and it was not full when I picked up even though the receipt said it was full. The site also couldn't print me a receipt so I had to look through my email to find it and it was mixed up with another uhaul I had rented earlier. Needless to say I didn't have a great experience with this dealer.

Rating:

1.0

Horrible attitude.

Rating:

5.0

Storage area over cab (Attic) leaked in an all day rain., puddling water on the flat surface underneath. This is only complaint.

Rating:

2.0

First i was sent to a different location which would have been fine but then i was given a truck 8 times bigger than i ordered then had to pour money into gas then the truck not even having it 30 min the check engine light comes on they sent a mechanic but the entire ride was extremely uncomfortable and difficult to manage

Rating:

2.0

They did not have any of the equipment to rent ie appliance dolly furniture blankets etc

Rating:

2.0

We reserved (by phone at UHaul main reservation) a truck, furniture dolly and 6 blankets when we made our reservation. When we arrived to pick up the truck we were told they don’t have blankets or dolly’s at this location, which made for a very frustrating experience for us. Probably won’t use UHaul ever again after this experience.

Rating:

5.0

Cabin floor was a little dirty. but the rest was Excellent.

Rating:

5.0

Improve your mobile website. Operates far to slow

Rating:

5.0

Excellent

Rating:

5.0

Very pleased

Rating:

1.0

Location did not have hand truck even though it was confirmed in reservation. Tried to reach the location 10+ times the day of the reservation because I did not receive a call from the dispatcher. Came to find out they turned off their phone just because they felt like it. At check in I saw them ignore 10+ calls. Took 45 minutes to check in and get my truck.

Rating:

3.0

Have the correct vehicle I reserved and not just whatever is there is there. I reserved a cargo van well over a week in advance and still had to rent a box truck which I didn't reserve because I can't drive one.

Rating:

5.0

The door on the unit was so heavy that it was dangerous and had it not been for strong college students we would not have been able to load and unload.

Rating:

3.0

I could find no signage about key drop off or really anything U-Haul except there were a bunch of trucks already there. Had to go into very busy gas station and wait in line to be told that I needed to get dolly out and put behind store. Then back inside to wait again. It took longer to drop off then pick up.

Rating:

5.0

Nothing

Rating:

3.0

The was a 15 Foot truck and this vehicle not only smelled bad it was extremely dirty. The gentleman was very nice and helpful l. But the there was only one person at the location and took longer to get the vehicle.

Rating:

1.0

Business hour pickup was fine but I had reservation for an early AM pickup and there was no equipment assigned so I ended up needing to wait around an hour and a half until they opened. Very frustrating start to the move.

Rating:

3.0

The attendant was very friendly and helpful.

Rating:

1.0

Horrible, horrible, horrible. I booked my Savannah to Chicago 10" Uhaul truck on March 12th to move my daughter out of her apartment and back to Chicago. I planned way ahead as we had one-day to pack her up and clean out the apt by 5pm that day. I show up May 31st at the rental at 8810 Abercorn St. (where there was a lot FULL of trucks) only to be told that they had nothing available. That I should have received a call at 5pm the day before to confirm where to get the truck, and sorry that we didn't, but they could not do anything. What?! They gave me a main Uhaul number only to try it three times to be told 1.) there were no truck available, 2.) we could drive 3.5. hours away to pick up a truck, and 3.) that my reservation "wasn't a real reservation. like when you book an airline ticket but you show up and really don't have a seat". Double WTF?! Could NOT believe it. Finally, KIA at the corporate headquarters spent over a half an hour on the phone to find us a truck at a different location 30 minutes away. SOMEONE PLEASE GIVE THIS WOMAN A PROMOTION, A RAISE, OR MAKE HER YOUR CUSTOMER SERVICE TRAINER. I will NEVER again use Uhaul. Their booking policies, lack of followup, and total lack of interest in solving problems THEY HAVE CREATED has left me stunned. And, yes corporate marketing/customer service/CEO. You will be getting a call from us.

Rating:

1.0

I’ve rented from Uhal time and time again, the ONLY problem that I have with the GA/Savannah area is that 1.) the person that I talk to on the 1800number was RUDE. 2.) the truck that I had scheduled WAS NOT AT THE LOCATION. 3.) I wasn’t offered an extra day only extra miles. 4.) the person at the pick up location had NO idea what he was doing. I wasn’t rude or anything I just simply let him try to figure it out but it definitely cut into my moving time, he didn’t actually go over the contract just handed me keys and sent me on my way. Hopefully yall actually use this surveys

Rating:

5.0

Super easy pick up and drop off friendly service fair price.

Rating:

5.0

Nice job!

Rating:

1.0

Equipment I reserved (appliance dolly, furniture dolly, blankets) were not available when I picked it up the truck. I asked what I could do to get some and response was a flippant "you could try another location." Air conditioning in the truck did not work. Features in app to check in truck didn't work and resulted in a charge for after hours drop off at a 24 hour location. I think I'll try Ryder next time.

Rating:

5.0

Good experience

Rating:

5.0

Excellent

Rating:

1.0

The truck rental was fine, but we ordered 3 dozen furniture pads, which were on the truck but were wet and unusable. They had to be thrown out. So we were stuck without furniture pads and the only thing we were told we could do would be to drive to another U-Haul location that was 45 minutes away to get them! This was a HUGE inconvenience as we had a time sensitive move and people coming to our home to help load the truck. We ended up having to use blankets/bedspreads/anything we could find to wrap our furniture in…and still some things were damaged because we just didn’t have enough. If U-Haul had let us know even the night before this was an issue, we could have made alternative plans. But we were blindsided the morning of the move and it made for a very stressful day! Poorly done U-Haul- you should have helped remedy the situation instead of just recommending we go elsewhere to pick up what we ordered and should have been provided. Now we will go elsewhere for our future moving needs.

Rating:

2.0

Rude and poor customer service with an attitude

Rating:

3.0

I literally step in dog crap in the parking lot. Clean up the parking lot.

Rating:

4.0

N/A

Rating:

5.0

Nothing really… extremely simple and the store was very helpful.

Rating:

3.0

There was a huge miscommunication. When I arrived to this location the pickup my rental truck I was told there wasn’t any available. After attempting to contact customer service while waiting there was a truck returned which was smaller than what was requested which meant multiple trips and of course more mileage and gas costs

Rating:

5.0

Make key drop box easier to find.

Rating:

5.0

Excellent service

Rating:

5.0

Great job. Quick in and out. I was going out of town one way and they did not have furniture pads for this (thankfully I had some)

Rating:

5.0

Upload ID once. I had to upload at the pick up location and the storage location.

Rating:

5.0

More reps working during pickup would help. There was a long line by the time we left and I’m sure everyone was on a schedule.