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Brian V
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent!
Latoya YJust a minor thing. The front inside of the u haul was not clean the floor had trash and dirt, the pockets on the door had trash which I threw away. The service at the location was fast and excellent. Thank you
Valerie NI was very pleased with the service and the equipment at this location. I highly recommend.
MAURA DCustomer service I don’t know her name she’s was very rude, but I manage to forget it because I don’t want to waste my time I need a truck for my business
IBRAHIMA BI just had a glitchy experience with the self-checkout in the app, so I had to wait for the Uhaul guy who was super nice and helpful. I think the app could be improved -- it was not clear to me that I had successfully submitted the checkout.
Jean FIt’s a very tight space, and even though it was a gas station, the truck had almost no fuel left, which meant an immediate fill up
Trevor SKeep up the good work, friendly and professional staff
HENRY VI left the truck at 615pm I was suppose to drop it off 6:00pm and they charged me double instead of 19.99 they charged me 39.98 for a rental because I was only few minutes late I understand 1 hour but 15 minutes is insane and it was female I never seen before PLEASE CHECK YOUR RECEIPTS AFTER USING THIS SERVICE
Arnol HI recommend you Guys Great service 🙂
SOLOMON WNot much h I can say. I was in and out within a couple of minutes. Friendly staff
GAMAL GFriendly, quick, helpful. Couldn’t have been a smoother experience.
MAUREEN NI wasn’t sure there were moving accessories there. I needed some straps to secure two paintings to the wall of the truck
DAVID AThe van was very dirty inside and out. I couldn’t see out of the back window. The van smelled like marijuana and sweat.
robert hExceptional Service by both Female staff member at Time of pick up and Drop off.
ASIA OBoth location and customer service were unhelpful to resolve my issues
tatianna cGood
James IPlease make sure the hand trucks are in the van when they are reserved online. Thanks a million.
AARON SMost times is on point
PAWEL DThe staff was very helpful, and the van was in good shape. Although the windshield was clean, the out side of the van was a bit dirty. The cargo area was clean..
CAROL BGreat location in New York City and the owner is a real gentleman. Would highly recommend using this location as I will again. R Stone
ROBERT SExcellent work, thank you kindly.
JORGE OKeep up the good work!
ANA GThe manager was kind. Thank you guys for assisting me to have a smooth move!
Michelle WTodo bien
JORGE MExcelente servicio de la persona que me asistió para mi un 💯
WILSON VI was overcharged and charged a bunch of 'fees' after returning the vehicle ahead of schedule.
DeRoux AThe back bed could be a bit cleaner. Lots of dirt and debris left from previous renter. But I to also left a bit of dirt and footprints. With no complaint, so guess it goes both ways.
COLBY WSet this up from FL for my daughter who lives in NY, and they made it so easy!
STEVEN KThe U-haul App should be better on returning. Since I made it earlier to return the rental the App was not allowing to process the return. I had to make the call so that I can return the U-haul because I didn’t know the process to it. It was very disappointing to have to deal with that.
MANUEL FExcelente servicio
TEUDY JExcellent courteous service, very professional.
NARI CExcelente
JUAN RGreat and easy service, great staff
Robert Ri never got the dolly or hand truck to move items.everything else was good.
Teague BI said I didn't want the insurance at least 3 times, but the clerk was on the phone and did whatever and couldn't be argued with. Is nearly impossible to get the required photos -- which are required even though I checked in in person -- without getting run over on Broadway. The truck was gross.
MARGARET SSpace was incredibly cramped and made it hard to take the necessary photos at the time of pickup. The process was not very quick either. It took almost 25 min to get my vehicle. They also informed me that they didn’t have a regular dolly that I had reserved but only a furniture dolly. It was much heavier and unwieldy. I assumed that I would only be charged for the regular dolly price since what I reserved wasn’t available but was charged the higher price. The gentleman working at the station for U-haul was very nice but the pickup procedure felt more difficult at that location because of lack of space to move around.
DAVID AI am very grateful for your help. The staff that works. There are very, very helpful and good
Ismet VService is good They just overcharged me 30 in gas fee plus. 2gallons when I brought it back exactly how I took it I have pictures for prove but i.cant upload them 40$ in extra fees no good
ARNOL HI hate this location. The staff don’t care at all, and requested items are rarely provided. Last time I paid for a dolly and blankets and neither were provided. I was able to bother a gas station attendant for a dolly, but was told there are no blankets, even though I paid for them. I was not refunded, and this delay cost me over $100 as I had movers waiting on me.
Jeremy GI'm very disappointed. I drove the truck for exactly 9 miles, and then I received a bill for 42 miles.
Anna KEverything was good
Ruthie JTruck was not assigned to my reservation in the app. Location should have opened at 9 AM but U-Haul employee was not there. Gas station owner however told Me to call U-Haul support, which was great because they assigned me a truck and I could get it without the Uhaul employee who was late to work.
Brian HThe cabin could’ve been cleaner, but it was just a six hour rental so I did not mind too much. I would’ve been concerned more experiencing this condition in a longer term rental
Grischa SThank you
ISMET VThe cleaning needs impoving had to clean up.
DAVID JLocation was fine, but app did not work well. Kept freezing and shutting down. Had to try like 20 times before we could get through all the required info.
Maryam NNothing. They are the GREATEST EVER. HAPPY THANKSGIVING!
Louis GInside the cabin floor was dirty. Not horribly dirty. But could use a cleaning.
Arnaldo GEasy deal with
WILSON JThe Space was very small, but the staff very friendly and professional. We had a reservation and it was in and out, easy as one, two three. Very Nice!
IRIS HIt was perfect. Van was available at the time I had scheduled and the attendant was profesional and quick.
Arnaldo GHave to make sure that it's actually clean and make a person come out to inspect it. Because ours smelled like pee and was full of ashes.
BRIAN CNo complaints
JASON JThank you for your beautiful excellent help
ISMET VCouldn’t find car, in odd area of NY
Bartolo TGood customer service.
GEORGE HThey randomly force you to pay the supposedly optional $30 for safemove and then no one responds when you ask for a refund.
ALICIA M