Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)

1,903 reviews

3260 Broadway   New York City, NY 10027
(Corner of W 131st St)

(718) 993-3845

Location Hours

  • Mon: 9 am - 9 pm
  • Tue-Thur: 9 am - 6 pm
  • Fri-Sat: 9 am - 9 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(718) 993-3845

3260 Broadway
New York City, NY 10027
(Corner of W 131st St)

Services at this Location:

Location Hours

  • Mon: 9 am - 9 pm
  • Tue-Thur: 9 am - 6 pm
  • Fri-Sat: 9 am - 9 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MOHAMED AZIZ B. 
Rating:
3.0

To make sure that vehicle works fine

ANTONIO D. 
Rating:
2.0

Clean the vehicle and stop overcharging.

JACQUELINE M S. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
1.0

I was overcharged and customer service was horrible

Kathy J. 
Rating:
1.0

Had the worst experience with this U-hail facility. I opted for mobile check-in as I thought it would be the fastest option. It took over 25 minutes to check-in and the staff only assisted when my partner asked multiple times. I ordered the drop cloth and was told I needed to fold them back upon my return (that is not my role I am the costumer). Fast forward to returning the vehicle I mistakenly parked it back where we got it from, I didn't see in the contract that it could not be parked there. Instead of the employee calmly and professionally telling us where to park he berated my partner and agitated him to the point it was a screaming match. I had to ask 3 times where to park as it was unclear. The employee then told us we would never be able to book there again which is fine as the costumer experience was horrible. I will be going to the better business bureau to report this location.

TIAVAD G. 
Rating:
3.0

Customer did not leave a comment.

David Q. 
Rating:
1.0

We picked up the car and literally parked it to load it when we got in to leave and started the car the battery just died and the car would not start. Terrible

JULIOC R. 
Rating:
5.0

They helped me after the pick up location was horrible to me they are so nice and I appreciate them so much truly great customer service. The lady was extremely patient with people who came in before me who switched the size of their uhual twice on her she was still nice and accommodating and she told me the steps to start taking while I waited. I recommend this location 10/10

Yakia P. 
Rating:
3.0

Customer did not leave a comment.

Igor L. 
Rating:
4.0

Customer did not leave a comment.

Jean-Christophe J. 
Rating:
5.0

Customer did not leave a comment.

andy T. 
Rating:
2.0

Set up the rental online, but the location didn't have the information on file. Was eventually able to get the vehicle I requested, but it shouldn't take me 30 minutes to get a vehicle when I've confirmed the rental ahead of time.

BRADLEECARL S. 
Rating:
4.0

Customer did not leave a comment.

LUISA JR R. 
Rating:
5.0

All the staffs are excellent

OSVALDOM G. 
Rating:
5.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

IGOR B. 
Rating:
2.0

Was unhappy with the service

Sonia A. 
Rating:
1.0

Communication needs improvement First I was told I used over 100 in mileage.. I told agent that is impossible when I only went downtown and back uptown in fours hours. Very slow to assist with the pick. No professionalism at all.

DANADENISE P. 
Rating:
5.0

Customer did not leave a comment.

M R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERBOYLAN M. 
Rating:
5.0

Customer did not leave a comment.

Zachary K. 
Rating:
5.0

Customer did not leave a comment.

ABDELOUAHAD I. 
Rating:
4.0

Customer did not leave a comment.

LEONARDOK B. 
Rating:
3.0

The mobile app didn't work and we got a smaller van than I had reserved. I also reserved for 5 hours and when the mobile app didn't work the person working said we had to have it back in 4 hours instead.

BENJAMIND H. 
Rating:
5.0

Everyone was great at the location. I had to call the main U-Haul number to extend my time because of something beyond my control. The person on the phone - Linda from Traffic - was just amazing. She must have heard the panic in my voice! She made sure I had enough time to complete my job, leaving enough time for the guys at the drop off to prepare the truck for the next user. Thank you!!!

ADAMJESSE B. 
Rating:
5.0

Customer did not leave a comment.

Mariana K. 
Rating:
5.0

Customer did not leave a comment.

MEYLEN M. 
Rating:
3.0

Vehicles need to be better maintained and cleaned!! I was given a dirty car, didn't change it even when I commented. Tyre pressure was also low.

kim D. 
Rating:
3.0

Customer did not leave a comment.

Michaela L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINAALLIYEA S. 
Rating:
5.0

The gentleman was extremely helpful and even helped us fill our car.

Damaris C. 
Rating:
5.0

Courteous, knowledgeable service provided by Ricardo. Inside of van clean, outside was not. Uhaul needs to provide wash service to this location. This is an excellent rental location for Columbia University, Columbia Presbyterian Hospital and residential community.

SOLMARIA S. 
Rating:
1.0

The person who gave me the van told me that I had to deliver in another location and that according to a customer service representative caused me that he will pay three times the agreed amount that is not from serious peopl

miguel F. 
Rating:
5.0

The UHaul employees that work at this location go above and beyond! They are really great - which is helpful because your self check in/return is a nightmare.

Christianna H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY L W. 
Rating:
2.0

Customer did not leave a comment.

LUIS R C. 
Rating:
3.0

Convenient location

ELLEN M. 
Rating:
3.0

Not the fault of the place but they were all booked and the previous customer was late in returning the van. I had to wait 2 hours to get the vehicle. Also, gas tank was not full, seems to be no way of telling that to anyone but I do have a photo of it.

ROBERT S. 
Rating:
5.0

I just need to have someone on-site when we returned the vehicle at the station For farther future because I need to know you see the time close my service

naida E. 
Rating:
3.0

I had an issue returning my ride where the app failed and did not let me upload any pictures. So I called customer service and had to wait 58 minutes to actually speak to someone. Other than that everything was gois.

EDWINALFREDO A. 
Rating:
5.0

Customer did not leave a comment.

Shelby T. 
Rating:
5.0

Customer did not leave a comment.

JHOERLYN ANDRES S. 
Rating:
3.0

The young lady who took care of me was vey courteous and helpful. She took the time to clean the passenger section before handing over the keys.

GEORGES JOSEPH M. 
Rating:
5.0

Nothing.

Jorge A. 
Rating:
3.0

This facility lived up to the expectations I had of its location.

DANIELJ R. 
Rating:
5.0

Customer did not leave a comment.

Vikram N. 
Rating:
5.0

Customer did not leave a comment.

Hannah R. 
Rating:
5.0

Customer did not leave a comment.

Nicole A. 
Rating:
3.0

The staff spent time to explain about the return policy which was always frustrated me due to return within 24 hrs but off the office hrs. There are all kinds of charges.. so make sure you ask about if you return late. e.g. the insurace will be charged not daily but ad many hours as you indicated will be consider as one unit so if you rent 8 hrs and return in 24 hrs late it could be charged 3 times. etc.

DOUNGRAT E. 
Rating:
1.0

Prompter service at this location.

REXFORD B. 
Rating:
5.0

Great, friendly service every time I come here!

HALEIGHSHAW A. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJACOB F. 
Rating:
5.0

It was perfect service at the location. However, U-Haul, like most companies, relies on auto/AI "communications" which means: customer is out to dry, no one responds. BS for UHaul, not the locality.

VALERIED H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K. 
Rating:
3.0

Took a while to try to figure who was in charge of UHaul service rep. For some reason, the location said they were closed despite it saying its open on the website. Please reconcile.

PRATHEEK K. 
Rating:
1.0

Terrible service. Not very clear and almost didn't get the rental. Extremely dissatisfied

Mateo G. 
Rating:
1.0

The person at the counter was very inefficient. Last week I rented the same equipment in Chelsea and was in and out in 5 minutes. There was a line of two people we waited an hour.

DAVID ISAAC M. 
Rating:
2.0

To have someone there that can answer any questions that someone may have or a number that someone can talk to if they have any questions

MICHAELANTHONY A. 
Rating:
5.0

Customer service was professional, knowledgeable and friendly. The van was clean, operational & efficient. Would use them again.

BRANDESHAM A. 
Rating:
2.0

Customer did not leave a comment.

Khadijah M. 
Rating:
3.0

Check in took a while. Would be nice to start the rental time from the time we get access to the vehicle

Anna K. 
Rating:
3.0

Customer did not leave a comment.

RICHARDENRIQUE H. 
Rating:
4.0

The gentleman checking everyone out is so friendly and efficient that it made for a really pleasant experience! He had a smile, even first thing in the morning and gave everyone great service!

MONICA R. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMOA I. 
Rating:
2.0

Better explanation by customer service rep as to return procedure using phone.

MARKW H. 
Rating:
5.0

we received excellent customer service, George Ramos is superb! thank you

GUILLERMO H P. 
Rating:
5.0

Nothing everything went very well.

Susy P. 
Rating:
5.0

The Mobil app wouldn't load my pick up vehicle so I could use the mobile app feature. I had to go inside and do it manually instead.

ALEJANDRO S. 
Rating:
5.0

No suggestions for improvement, because everything worked exactly as I would have wished, including the great consultation with the manager concerning my complicated move.

LOUIS M. 
Rating:
1.0

Way too overpriced. I was charged double of what I expected.

Enzo L. 
Rating:
3.0

There was an issue with AC blowing heat rather than cold.

GEORGECENTAURI C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

The employee was not very attentive to me as customer and had me wait for a while for the truck.

ANDRES F. 
Rating:
5.0

Customer did not leave a comment.

THABBITN I. 
Rating:
5.0

Customer did not leave a comment.

SARAHANNE N. 
Rating:
5.0

Customer did not leave a comment.

FYGELBA R. 
Rating:
4.0

Customer did not leave a comment.

LOuis B. 
Rating:
5.0

Customer did not leave a comment.

JULIAG M. 
Rating:
2.0

Had problems with the checkout app. it refused to accept my pictures .so I had to go to the pickup location to return the vehicle which took a long time..

Michael L. 
Rating:
5.0

Considering the location (tight on space, very busy service station) it is hard to imagine anything that could improve the excellent service I received. many thanks to your service rep there.

GUYWILLIAM R. 
Rating:
4.0

While a little slow to gather the dolly and furniture pads, everything was fine.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

SOPHIE C Q. 
Rating:
3.0

The manager was good but the vehicle had several malfunctions. Some not critical I suppose, like oil change overdue, tpms warning, but the really bad one was the cargo door open warning. Seeing that warning in a fully loaded vehicle on a freeway was extremely unsettling and scary. The vehicle needs to be serviced well.

Nikhil P. 
Rating:
5.0

The staff was incredible, everyone was very helpful and pleasant.

DOMINGO C. 
Rating:
3.0

The alternate phone verification process needs to be streamlined.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Fatih C. 
Rating:
3.0

I rented a utility dolly but it never came. I paid for something I did not use. Not cool man

Helen N. 
Rating:
1.0

The attendent at the location was so rude & disrespectful to me. My rental truck did not have the correct equipment I reserved when I picked it up. When I returned later to ask for the dolly & furniture pads which I had already paid for, the attendant told me that it was somehow MY fault that the equipment was not with the truck, and so I would not be receiving the $50 “right equipment guarantee” displayed by the checkout counter. An all around terrible experience for which I was overcharged. Will be telling everyone I know to avoid this location whenever possible.

Peter L. 
Rating:
5.0

Very nice helpful staff at check-out and return. Van was immaculately clean.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

Ricardo A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYM A. 
Rating:
5.0

The whole process was easy and Matos was really helpful and efficient. Would totally use again.

ALYSSAFAYE S. 
Rating:
5.0

The customer service was exceptional. We really appreciated the time she took to assist us! She was professional, knowledgeable, and went above and beyond! Thank you, Thank you!!

K H. 
Rating:
1.0

Customer did not leave a comment.

DONATO O. 
Rating:
3.0

Because of an error on UHauls side, I've been overcharged by an extra day in equipment rental and insurance costs. And no one is responding to my messages or emails about it. VERY disconcerting!!

Terrance O. 
No reviews have been submitted for this location.

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