Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)

1,997 reviews

3260 Broadway   New York City, NY 10027
(Corner of W 131st St)

(718) 993-3845

Location Hours

  • Mon: 9 am - 9 pm
  • Tue-Thur: 9 am - 6 pm
  • Fri-Sat: 9 am - 9 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/26/2022 - 7/1/2022: 9:00 am - 10:00 pm

Services at this Location:

Contact Us

(718) 993-3845

3260 Broadway
New York City, NY 10027
(Corner of W 131st St)

Services at this Location:

Location Hours

  • Mon: 9 am - 9 pm
  • Tue-Thur: 9 am - 6 pm
  • Fri-Sat: 9 am - 9 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 5/26/2022 - 7/1/2022: 9:00 am - 10:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOSEPHJ N. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Elvis G. 
Rating:
5.0

Customer did not leave a comment.

Noel C. 
Rating:
5.0

We used the remote access to get our truck & I wouldn't recommend that at all. It was more complicated than expected & delayed us for over an hour. The person working was helpful but she wasn't there yet when we arrived for pick up (why we chose remote access). Drop off was simple. Parking at this location was limited when we picked up.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
3.0

Cheaper rates. The fact that I had to pay over $2/mile is INSANE when in jersey it's $0.99/mile

Dyshona H. 
Rating:
5.0

Friendly and helpful staff- Thanks!

beth J. 
Rating:
5.0

Nothing is really good

MARCELINO R. 
Rating:
4.0

Customer did not leave a comment.

Roi A. 
Rating:
5.0

Have more bigger truck

MARCELINO R. 
Rating:
2.0

I was experiencing difficulty using the app. I called the 800 number to document my issue. When I checked my receipt, I was charged tripple the amount. No one us reading the comments, or following up with the customer.

Verna H. 
Rating:
5.0

Customer did not leave a comment.

Rolando B. 
Rating:
5.0

The van had Arizona plates, so I'm not sure whether or not they had time to wash the van. I didn't encounter any problems driving it though. Laura was very nice at both the pick up and delivery. If necessary, I would rent again from this location again and recommend it to others.

Ericka H. 
Rating:
2.0

Pick up was allowed to be scheduled for 7am, I showed up and no one was there, pushing my retrieval time to 8am and setting my work day back by a lot. Also the client support phone line left something to be desired. I spoke to 4 different agents in the span of 3 minutes. Every single, last one, asked me what the issue was, then transferred me. When I asked for a supervisor I was told there was none and promptly transferred again. The only person that was able to help me was the last rep, Jazmin, I believe and she took the time to figure out the problem and work with me on it. Last but not least it was not a true mobile pickup because I was required to get the keys from an attendant, who would not give me the keys because the uhaul rep was not there. I hope this helps improve this location and your phone support system.

Vincenzo M. 
Rating:
3.0

They were very busy when I arrived, just took the truck and told me I could go

Suzanne P. 
Rating:
3.0

Customer did not leave a comment.

Emily M. 
Rating:
3.0

Great customer service agent. Seamless transaction.

Mark H. 
Rating:
2.0

Maybe have teams fully inspect after every trip. Someone left a pound of ground beef that had spoiled and leaked thru my rental van.

Nicolas Z. 
Rating:
1.0

Drop off mechanics were poorly organized & many vehicles at station getting gas…

Joseph C. 
Rating:
1.0

Truck that i rented was not available when i went to pick it up. Lost money and hours to get a replacement in another office

eric M. 
Rating:
5.0

Customer did not leave a comment.

Thusme R. 
Rating:
5.0

No need for much improvement excellent service

Lloyd A. 
Rating:
5.0

I'd make sure the trucks/vans are accessible when doing mobile pickups.

Brittany S. 
Rating:
3.0

The uhaul app did not let me upload a photo of the dashboard to complete my return

Gustavo Z. 
Rating:
5.0

Woman who did checkout for me was amazing. Very nice. Gave me a break on being a few minutes late.

Colby W. 
Rating:
5.0

Nothing keep doing Awesome job Thank you

SAUL G. 
Rating:
5.0

The U-Haul agent at this location was SUPERB!!! Very professional, friendly, and efficient. Thanks so much for making this experience smooth and easy!

usman S. 
Rating:
1.0

The guy was rude ,harassment towards my wife unprofessional actually tried to dispute things

DAVIDE T. 
Rating:
5.0

Customer did not leave a comment.

mayobanex P. 
Rating:
5.0

Ask the customer service personnel at this location, to put away their personal cell phones, when the customer approach the service window to get assistance and help the customer. Once they are done with the customer, they can go back to their personal calls and videos.

rowland J. 
Rating:
5.0

Customer did not leave a comment.

Carlos A R. 
Rating:
5.0

Customer did not leave a comment.

KEVINMARY R. 
Rating:
1.0

terribly long wait time to pickup, for no apparent reason

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

dedria G. 
Rating:
3.0

Waited for attendant for so long. There was weird smell in the cabin. No windshield fluid and windshield and windows were very dirty.

Jasmina R. 
Rating:
4.0

It took a long time to get the truck and we couldn't find it so we had to switch vehicles. The truck only had 1/8 of a tank of fuel. We had to fill it to 1/4 on our own dime.

Wilhelmus B. 
Rating:
5.0

Customer did not leave a comment.

KEVINMARY R. 
Rating:
4.0

N/A

Szymon T. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

OLIVER M. 
Rating:
2.0

There is only one agent there so the wait time was a bit long. He was super nice, It just took a while.

Jonathan S. 
Rating:
1.0

I got there at 2:15 for my 2:30 reservation. Mobile pick up wasn't working and the agent wasn't on site. I didn't get in my van until 2:45 and was in a hurry at that point. I took a pic of the odometer because it did t match what was on my paperwork. Also the agent charged me for insurance when I had declined it when reserving. He hastily explained the refuel and circled a diagram And said “fuel has to be in between here” and when I brought it back after driving a whole 4 miles the fuel hadn't budged but I was charged for fuel. Bottom line - never again.

Erika G. 
Rating:
5.0

More locations would be helpful but for the location that I went to was very helpful

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

jarine B. 
Rating:
1.0

Attendant couldnt provide UScan device to scan license and complete check in process. Upon return of vehicle during normal operation hours, had to wait 20 minutes for the attendant,,,, they never showed up. A non uhaul employee behind the counter of the gas station told me just leave the keys and "someone will get to it eventually"... so... yea.

Kerel F. 
Rating:
3.0

They hand me the vehicle two hours after my reservation time.

Fangyuan R. 
Rating:
3.0

Customer did not leave a comment.

Alexander J. 
Rating:
2.0

Have a clearly designated drop off spot. After I bought gas the one of the attendants asked “are you going or coming?” I said “I'm dropping off the truck.” He said “then where are you going?” because I was reversing away from the pump so that I was not in the way. A bit rude since I didn't want to leave the truck blocking the gas pump so other drivers could get gas. He was the one that did the test drive to confirm that the latch was defective.

Ericka E. 
Rating:
2.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Great Customer Service

Moises C. 
Rating:
5.0

Customer did not leave a comment.

Nancy E. 
Rating:
5.0

Customer did not leave a comment.

Cesar A. 
Rating:
3.0

I'm not sure.

ROBIN G. 
Rating:
4.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Fast service, nice people. I had no smartphone with me but they could handle my request (including use of a foreign driving license). It's not a pretty place, but it does the job much better than any other!

Augustin C. 
Rating:
3.0

Customer did not leave a comment.

JoseHugo D. 
Rating:
3.0

Customer did not leave a comment.

Evan E. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

good services

Cesar A. 
Rating:
5.0

Customer did not leave a comment.

tina B. 
Rating:
5.0

👍

ANGEL P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Fantastic and friendly service; best I've had at U-Haul!

MICHAELCLARENCE P. 
Rating:
4.0

I-Haul receptionist today, ( Ricardo I think), has been incredibly helpful, polite, cordial and went out of his way to make this experience a successful one. Thumbs up.

jeanpierre E. 
Rating:
4.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

Got the job done very quickly and efficiently. Great job!

JACOB B. 
Rating:
2.0

There was no one at the counter when I arrived for my pickup time , and when I came to the location to drop off the truck the man behind the counter was not there because he was running late on his lunch.

Ean C. 
Rating:
5.0

Everyone at this location was incredibly helpful and I'm glad I chose this location. I have used other locations before and everyone was absolutely rude and unhelpful. But again, I'm grateful for everyone here. Thank you.

Milagros P. 
Rating:
2.0

Make sure the taillights, brake lights, and reverse lights all work before sending the car out onto the road.

Ashley B. 
Rating:
5.0

Lara was wonderful; she was so helpful, and I really appreciated her assistance. She showed me where to fill the gas tank and was so gracious.

SUZANNELYNN L. 
Rating:
3.0

Disappointingly they didn't have one of the dolly's we needed..

TERRENCEJUDE G. 
Rating:
5.0

I rented a dozen furniture pads, but only 5 were made available to the location, and apparently there were none to be had at other nearby locations or locations near the place I was headed to collect some furniture. An adequate supply of furniture pads seems to be a pretty basic and important thing to maintain. Other than that, tho', very good experience overall.

Charlie C. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

Customer service was poor. Attendant's voice was so low I had to keep asking her to repeat plus she was giving nonchalant attitude. The driver's seat was ripped.

James J. 
Rating:
1.0

Called the night before to verify I could drop off truck, they said yes before 10pm. Next night went to drop off truck and the owner flipped out saying they don't take trucks after 7pm. Tried explaining but he was totally rude, took truck anyway, then charged me a fee.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

ANTONV K. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED AZIZ B. 
Rating:
1.0

Customer did not leave a comment.

WALTERRODOLFO G. 
Rating:
5.0

Customer did not leave a comment.

KRYSTEL G. 
Rating:
3.0

The app didn't work when returning the vehicle (stuck at the step of uploading a photo of the odometer and fuel level).

Gregory L. 
Rating:
3.0

Customer service rep needs to be more polite and attentive.

Rashaun W. 
Rating:
4.0

Customer did not leave a comment.

Diego P. 
Rating:
2.0

The staff here told me that I had to click through and agree that I was given the key before they would give it to me. They made me agree to the mileage before I could check it because they refused to give me the key. When I got the key from them I turned on the van and it said “check tires” in place of the mileage. I asked the staff about it and they said “you're fine” even though they had plenty of other vans. They put us in danger by making us use a clearly out of service van.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

Perry B. 
Rating:
3.0

I had to wait 30 mins to receive my Uhaul and the servicer did not have very strong customer service skills.

edward C. 
Rating:
2.0

Customer did not leave a comment.

ALISONMCKAY C. 
Rating:
5.0

Everything went perfect.

TERESA F. 
Rating:
1.0

It took me 3 hours to be able to pick up the truck; I was the payment cardholder, my driver went to pick up the truck (I put him on file as the driver), but they didn't let him take it since he wasn't the cardholder. I had to send someone to the pickup location to pay. You caused a delay in my tight schedule and you cost me $300.

Albin D. 
Rating:
5.0

Customer did not leave a comment.

FULVIOFRANCISCO R. 
Rating:
1.0

I was going to phone you re this establishment. The place is DANGEROUS , as the vehicle and the way people are treated. I'm a Dr , firstly no one had a mask on and the vehicles were filthy + a warning light on the dash saying an engine fault + tyre issues . I was also asked for $20 cash for Covid cleaning ????? The person waiting in front of me was also asked . Please call me urgently . Regards Dr Timothy Hadley . 212-315-0111

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

CHENG J. 
Rating:
3.0

The owner of the gas station said there was too many uhauls being parked there

GIANNA S. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED AZIZ B. 
Rating:
3.0

To make sure that vehicle works fine

ANTONIO D. 
Rating:
2.0

Clean the vehicle and stop overcharging.

JACQUELINE M S. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
1.0

I was overcharged and customer service was horrible

Kathy J. 
No reviews have been submitted for this location.

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