Don’t overbook your equipment. I had to drive 30 miles further to pick up my truck which made my drive 4 hours. I thought the truck was confirmed as that’s what was written on my reservation. This is the 4th time I rented and it was very unexpected
Lori N
Customer Reviews for Shell Of Hampton Bays
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our agreement was to pick the truck up in Mastic & then it was changed to Hampton bays, which was an extra 40 miles out of our way round trip. Once we got to the location it took well over a half hour to actually get the truck. Nobody knew what was going on; we were emailing, texting & calling back & forth, it was absolutely ridiculous.
William NThis is the second time in a row in the last month I have had an issue with renting. This time the attendant had no idea about the rental or how to do it & wouldn't release the truck. We had to go back again with u-haul company on the phone to get the truck that had been secured via the online app. The manager was on vacation & the woman had no idea what was going on & couldn't communicate with us & she stopped answering the phone. The other time the truck in WH was not available & no substitution offered or call made to tell us> not great experiences either . Very frustrating & inconvenient
Christian MCounter person rude and no knowledge of business requiring multiple calls to manager Truck was fine Overall experience took way longer than necessary and counter person made it unpleasant When asked for information, manager told me to call corporate I asked for corporates phone number and her told me To Google it
Kim SThe vehicle was ready at the appropriate time. However, none of the requested moving supplies, furniture dolly, and furniture blankets were supplied or available.
micheal sThe truck was the perfect size for what I needed, but, I did not receive the dollys , the blankets or the hand truck I was charged for. And the truck needs a tune up bad
PHYLLIS WThe initial truck was not in working order. It was leaking oil. We put oil in which leaked out almost immediately. We returned that truck, then given a 2nd truck. We lost substantial time for 3 men, which cost me money.
WILLIAM EBetter information on how to use the app in advance
Michael OThey didn't know how to rent the van.
CHRISTOPHER B