The person did not know how to use the online app. Had to call the dispatcher for support. Took too long to process the paperwork. The truck was poorly swept.
Jatinder P
Customer Reviews for Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was not swept out. Agent was working off his cell phone as his computer was broken. Took 20 mins to check and 20 out
Janice GMy U-Haul was not dispatched properly. I asked the agent three times if I needed to sign anything and he said it was good to go. The app didn’t promote me to take any pictures or complete any documentation, so I departed the location unaware that there was an issue. When I arrived at my drop-off location they had no record of my reservation and informed me that the truck was reported as stolen. The drop-off location was very professional and helpful and sorted the rental out which I greatly appreciated. I will not be using U-Haul in the future.
Chantel GThe Owner / employee at this site did his best. The truck was an upgrade. My original 15" truck was unavailable, and I was given a 26' truck which I had to pay the difference. It had no hand truck, no moving blankets and no dolly. I was charged for all of these things as my original reservation and pick-up location had these items. Eventually, those items were refunded however it would seem it also was in need of sweeping since I was charged $25 dollars for cleaning when I returned the truck. Lastly, I had been given a reservation quote from U-Haul for $650 for the larger truck but was charged $706 when I finally received my receipt. Local place was ok but U-Haul was horrible.
JOHNATHON HIt took almost 45-minutes to get my reservation completed. The person at the counter needs to be trained on how to assign a truck to an online reservation. I called U-Haul and the counter person had to call his Manager.
Rob MProcessing the information was too slow because it was done on the manager's phone. Perhaps using a computer with a large screen would help. Very good experience overall.
Pina GThe staff at this location were pleasant and friendly. However there was no one who could help me at 9 am pickup because the manager (apparently the only one who could use the system) was not there and was not available by phone. Fortunately a U-Haul employee form the are main location dropped by to exchange vehicles. She was able to process my contract for pick up. My reservation was confirmed for this location a few days before. The dealer should have had someone on site at the pick up time.
Robert PQuick and easy drop off
Sarah LThe customer service representative Amanda is very helpful, thank you!
yu qVery serious. Good driving conditions!
FLORIN DIn my error I ordered a 10' ft truck. After picking it up we realized there was no ramp. My brother in law went to the location on Princess Street and got a 15' with a ramp. We brought the 10 ft back in the afternoon but did not use it. My error for sure. The gentleman at the Shell station was very nice and helpful. Next time I will know better what to ask for.
Wendy DI am very impressed with Uhaul, and in particular the main branch on Princess, where we can buy boxes and other moving supplies. The way it all packs into the trucks is well thought out and it is a great moving system, end to end, including storage if you need it.
ROBERT Mprovide clean vehicles that are reliable.
VINCENZOA CGreat and efficient service. Offered us to park our car behind his car at the back and it was safer. Also, one of the nicest gas station bathrooms I have ever been in!
DAVID MVery smooth drop off and pick-up, thank you!
Andrew WOffered a $25 discount to pick up the truck at a remote location. Arrived at location, was told after employee had consulted someone on the phone that the discount had already been applied to the invoice. Subsequently pointed out on return of vehicle that the discount had not been applied; no response. Further follow-up with your office and was told they forgot to apply it when I picked up the truck. Which is the truth? After I was offered a coupon I could use in the future, I demanded the refund and was granted this. I traveled quite a bit out of my way and was then charged for the extra kilometers - definitely not my best experience with U-Haul.
David ATo keep this short, to no fault of the location itself or the gas station staff, U-Haul themselves need to do better training.
SHELBY T