The person did not know how to use the online app. Had to call the dispatcher for support. Took too long to process the paperwork. The truck was poorly swept.
Jatinder P
Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, ON K7K5W4
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Customer Reviews
- 3.5 Average Customer Rating
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Truck was not swept out. Agent was working off his cell phone as his computer was broken. Took 20 mins to check and 20 out
Janice GMy U-Haul was not dispatched properly. I asked the agent three times if I needed to sign anything and he said it was good to go. The app didn’t promote me to take any pictures or complete any documentation, so I departed the location unaware that there was an issue. When I arrived at my drop-off location they had no record of my reservation and informed me that the truck was reported as stolen. The drop-off location was very professional and helpful and sorted the rental out which I greatly appreciated. I will not be using U-Haul in the future.
Chantel GThe Owner / employee at this site did his best. The truck was an upgrade. My original 15" truck was unavailable, and I was given a 26' truck which I had to pay the difference. It had no hand truck, no moving blankets and no dolly. I was charged for all of these things as my original reservation and pick-up location had these items. Eventually, those items were refunded however it would seem it also was in need of sweeping since I was charged $25 dollars for cleaning when I returned the truck. Lastly, I had been given a reservation quote from U-Haul for $650 for the larger truck but was charged $706 when I finally received my receipt. Local place was ok but U-Haul was horrible.
JOHNATHON HIt took almost 45-minutes to get my reservation completed. The person at the counter needs to be trained on how to assign a truck to an online reservation. I called U-Haul and the counter person had to call his Manager.
Rob M