Customer Reviews for Shenandoah Rental
(U-Haul Neighborhood Dealer)

1,836 reviews

360 Welltown Rd   Winchester, VA 22603
(@ Rt 11 N)

(540) 722-9530

Office Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/3/2026: Closed

Services at this Location:

Contact Us

(540) 722-9530

360 Welltown Rd
Winchester, VA 22603
(@ Rt 11 N)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/3/2026: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHN D 
Rating:
5.0

Very friendly and effecient.

Peter G 
Rating:
5.0

Always friendly, helpful, and quick to respond. We’ve used this UHaul location a few times over the years and give our full recommendation. Kindness goes a long way!

April S 
Rating:
5.0

Customer did not leave a comment.

Carolyn B 
Rating:
5.0

Unfortunately I didn’t get the lady’s name that helped us so that she can get the credit, but she was absolutely wonderful! We were having trouble using the mobile pickup so she was able to assist us and get us checked in for the pickup. She is so friendly and helpful we really appreciated it! I would highly recommend this location! Great people and place!

Jesse M 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Very nice and friendly person equipment was ready

SANDRA C 
Rating:
5.0

Customer did not leave a comment.

LUCINDA O 
Rating:
5.0

Customer did not leave a comment.

GARY S 
Rating:
5.0

Everyone was helpful and the location was easy to get to!!

Lynn M 
Rating:
5.0

Customer did not leave a comment.

LINDA B 
Rating:
5.0

We dropped the trailer off after hours and used the app. It was super helpful to be able to do that!

Brian P 
Rating:
5.0

Courteous, and professional

GARTH S 
Rating:
4.0

Customer did not leave a comment.

BRUCE J 
Rating:
5.0

Great service! I always use Shenandoah U Haul

Mark E 
Rating:
5.0

I always rent from Shenandoah rental. They are wonderful and I support their family business. Good folk.

Kevin H 
Rating:
5.0

excelllent experience end to end. appreciated help in backing up trailer when I returned it. will rent there again.

CHRISTOPHER M 
Rating:
5.0

Lena was so very helpful and accommodating. She is our first choice for truck rentals.

lowell h 
Rating:
5.0

The Representative was extremely friendly, knowledgeable, helpful and professional. Answered all of my questions and assisted me with my rental connection. I had never pulled a trailer, but she put me at ease.

SAPRENA B 
Rating:
5.0

Customer did not leave a comment.

DANIEL F 
Rating:
5.0

both provided great customer service

RONALD W 
Rating:
5.0

The location I used was EXCELLENT! The woman that runs it is knowledgeable, helpful, and so friendly. I’ve used several locations over the years and this one is by far my favorite.

CORRIE G 
Rating:
4.0

Customer did not leave a comment.

Ingrid C 
Rating:
5.0

The service was great

Alden W 
Rating:
5.0

Great people to deal with and always so nice and friendly.

TIMOTHY A 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
4.0

Customer did not leave a comment.

EUGENE F 
Rating:
5.0

Customer did not leave a comment.

SANDRA C 
Rating:
5.0

Flat out great people I would be pleased to have this group as the face of my company

JAMES W 
Rating:
5.0

This Uhaul is the best run location I have ever dealt with...Top Notch Service..Top Notch People...Very Trustworthy Indeed...tks for your Exceptional Help

Steven H 
Rating:
3.0

The ratchet strap to secure the front right tire was torn off and too short.

Brian J 
Rating:
5.0

Nothing , Always a pleasure to do business with.

travis m 
Rating:
5.0

Customer did not leave a comment.

RALPH B 
Rating:
5.0

n/a

ANDREW E 
Rating:
5.0

Friendly and prompt service!!

ERICH W 
Rating:
4.0

Customer did not leave a comment.

DAVID B 
Rating:
3.0

Customer did not leave a comment.

KEVIN M 
Rating:
5.0

Customer did not leave a comment.

PAUL W 
Rating:
5.0

Everything is plainly marked and the app instructions were easy to follow. There was plenty of room to park. Lighting and signage were clear, so access was easier.

linda B 
Rating:
5.0

Customer did not leave a comment.

DICKIE C 
Rating:
5.0

Top notch

STEPHEN C 
Rating:
5.0

Nothing. Friendly/helpful staff. Convenient location if renting from Enterprise.

MARC A 
Rating:
5.0

Customer did not leave a comment.

HAROLD C 
Rating:
5.0

This U-Haul center is my go to for trucks and trailer rentals. They have everything and the staff here is exceptionally helpful. I’ve lived from ma-fl and this one by far is the best one I’ve used. Keep up the great job!

MICHAEL G 
Rating:
5.0

Outstanding customer service.

JOHN K 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

This location is amazing and the lovely lady that works there was so kind!

Matthew W 
Rating:
5.0

Customer did not leave a comment.

BRITTANY A 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Attendant was amazing and accommodating.

Matt G 
Rating:
5.0

Service was excellent

THOMAS M 
Rating:
5.0

Customer did not leave a comment.

JOANNA V 
Rating:
5.0

Nothing to improve from my experience and customer service was excellent

ARTHUR S 
Rating:
5.0

Excellent customer service. Fast, efficient, professional and kind to work with.

Jordan S 
Rating:
5.0

Customer did not leave a comment.

SRDAN A 
Rating:
5.0

Everything was very easy and professional.

ROBERT B 
Rating:
5.0

There was nobody there when I dropped off trailer

JEFFREY B 
Rating:
5.0

Great experience, family run business with lots of experience in taking care of your rental needs. Easy drop off after hours as well.

Allan T 
Rating:
5.0

Shelby is a awesome person she knows her stuff! Been renting from her for over 35 years!

Corey L 
Rating:
5.0

Customer did not leave a comment.

Mark T 
Rating:
5.0

Always helpful. I have rented with them several times and will continue to use them when the need arises.

TRENT L 
Rating:
2.0

UHAUL spelled like cigarette smoke. We picked it up after hours so we weren’t able to get a new UHAUL until the next day when the location was open. The lady was very nice but it made a huge inconvenience on our moving process having to get a whole new uhaul. We will not be using this location in the future.

Alex D 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

The lady who took care of me was very friendly, knowledgeable and helpful.

JAMES G 
Rating:
5.0

Customer did not leave a comment.

KURT S 
Rating:
5.0

Customer did not leave a comment.

BRANDY S 
Rating:
5.0

Family run business, quick and easy checkout with excellent customer service and convenient night drop box. Highly recommended.

ALLAN D 
Rating:
5.0

Customer did not leave a comment.

PAMELA C 
Rating:
5.0

Customer did not leave a comment.

CHESTER J 
Rating:
5.0

Customer did not leave a comment.

DENNIS E 
Rating:
5.0

The attendant was terrific and efficient.

JACK S 
Rating:
5.0

Great customer service.

PATRICIA G 
Rating:
5.0

The trailer needs tires. But everything was great.

TONY S 
Rating:
5.0

Again, great experience at this drop-off. Took seconds to accomplish the drop-off with opening times on Sunday (bonus - she did the checkin and I didn't have to fiddle with the website or app). She had a trailer moving dolly so it was unhook, and drive away. She took care of the rest. No complaints.

Zoltan K 
Rating:
4.0

Didn’t go inside but outside looked clean and organized

Michael E 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Extremely helpful and friendly!

JAMES F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

The Drop off location was the best customer service I have ever experienced at any business ever!!!!

FREDERICK B 
Rating:
5.0

Customer did not leave a comment.

TODD F 
Rating:
5.0

Excellent customer service and very nice people to deal with.

THOMAS L 
Rating:
5.0

Southern hospitality RULES!

PETER B 
Rating:
5.0

Very kind and friendly staff. Went above and beyond to help us out and give us the best deal with our rental.

JOHN G 
Rating:
5.0

Customer did not leave a comment.

J. R 
Rating:
3.0

Customer did not leave a comment.

Warner P 
Rating:
5.0

Excellent friendly customer service.

ROBERT T 
Rating:
5.0

Customer did not leave a comment.

SHANE B 
Rating:
5.0

Customer did not leave a comment.

RICHARD L 
Rating:
5.0

Customer did not leave a comment.

GREGREY D 
Rating:
5.0

Customer did not leave a comment.

THOMAS L 
Rating:
5.0

GREAT PEOPLE & GREAT SERVICE! THANK YOU!!! Alan.

ALAN F 
Rating:
5.0

Very helpful and everything was smooth and simple

KATHRYN S 
Rating:
1.0

Customer did not leave a comment.

SABINA B 
Rating:
5.0

Customer did not leave a comment.

Bruce L 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Everything went great. The lady that helped me with my auto transporter was kind and helpful. She was professional.

STEPHANIE G 
Rating:
5.0

Great customer service, friendly knowledgeable staff. A+

Shane B 
Rating:
5.0

Customer did not leave a comment.

JOHN A 
Rating:
5.0

Damaged but workable. It did the job!

GARY K 
Rating:
5.0

Customer did not leave a comment.

LARRY J 
No reviews have been submitted for this location.
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