Customer Reviews for Sherwood Stone
(U-Haul Neighborhood Dealer)

58 reviews

11611 SW Waldo Way   Sherwood, OR 97140
(No after hour drops)

(971) 252-2000

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(971) 252-2000

11611 SW Waldo Way
Sherwood, OR 97140
(No after hour drops)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Meghan D 
Rating:
3.0

Customer did not leave a comment.

Karen G 
Rating:
5.0

excellent service .

SULEIMAN E 
Rating:
4.0

Customer did not leave a comment.

Dan S 
Rating:
4.0

Customer did not leave a comment.

Timothy H 
Rating:
4.0

Person handling the transaction was very cool to talk to

Cherina O 
Rating:
5.0

Great location. Well managed.

Adam G 
Rating:
5.0

First time I have rented from this location and by far the best location in my area! They are absolutely knowledgeable, kind, helpful and there to provide assistance and customer service! Thank you so much for the great service!

Lana C 
Rating:
4.0

I am more comfortable with a paper contract and a paper bill. The receipt and rules and requirements online were so tiny and I was unable to enlarge them. It said to print and sign the receipt but I don't have a printer. Be more specific on what to do when you return the truck and the gates are locked. Like, how do we get in?

Elizabeth W 
Rating:
5.0

Customer did not leave a comment.

Wesley W 
Rating:
5.0

Customer did not leave a comment.

DAVID O 
Rating:
5.0

Customer did not leave a comment.

Courtney C 
Rating:
3.0

Customer did not leave a comment.

Makayla H 
Rating:
5.0

No complaints at all! Absolutely so efficient, nice and easy to work with. Will always use this location for U-Haul rental and have already recommended it to others.

Amy H 
Rating:
5.0

Awesome

Steve F 
Rating:
5.0

Was great to work with . very helpful!

richard f 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

The owner is very efficient, friendly and respectful. The experience was very easy and pleasant.

Rick D 
Rating:
4.0

Hard to find location. U-Haul charges for mileage overage was incorrect but location was helpful with credit. Customer service was great but I was not impressed by U-Haul’s communication or the app process. I may not use U-Haul again in the future. Someone should contact me and hear my concerns.

Villa K 
Rating:
5.0

Nothing! Kelin (likely spelling his name wrong, I’m so sorry) was a pleasure to work with. Friendly, efficient, knowledgeable, and the truck was in great condition! Would highly recommend.

Heather C 
Rating:
5.0

Customer did not leave a comment.

Frank V 
Rating:
3.0

Probably want to call before arrival.

Shawn S 
Rating:
5.0

Customer did not leave a comment.

scott b 
Rating:
5.0

Customer did not leave a comment.

Savannah C 
Rating:
5.0

Nothing agent was great

Michael W 
Rating:
4.0

Supper friendly and FAST! He was ready for me and got me in and out in under 15 minutes!

Mark W 
Rating:
2.0

There was no one there when we dropped off, which wasn’t a big deal. We did the check in online and that was great. But we couldn’t find a drop box for the keys, which caused a lot of confusion. We spent extra time contacting UHaul customer service. Had to leave the keys in an unlocked truck, which wasn’t ideal.

STACIE W 
Rating:
1.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

Excellent and professional customer service provides by Mr.Kelman. I highly recommend this location

Baldemar M 
Rating:
5.0

Thank you

Matt T 
Rating:
5.0

Very easy return. Lots of room to drop off the trailer. Great location.

Brent H 
Rating:
5.0

Customer did not leave a comment.

Tim C 
Rating:
1.0

Customer did not leave a comment.

joseph a 
Rating:
5.0

Kellman was super! I was exhausted from moving and frazzled because I hadn’t found a gas station nearby. Kellman was calm, understanding, helpful, and patient.

Gina G 
Rating:
4.0

Customer did not leave a comment.

Harry H 
Rating:
5.0

Great location, staff was very friendly and helpful.

James C 
Rating:
3.0

There was a handwritten note saying they were closed the 27th only. Just leave the truck & no comment as to handle the key return. So we electronically submitted pics & info to the uhaul site. Locked the truck & left the keys under the mat at the front door.

Jack W 
Rating:
5.0

Customer did not leave a comment.

Savannah H 
Rating:
5.0

Great personal employee. Nice and helpful

Steve R 
Rating:
5.0

Very nice folks to deal with. Well done!

Dale A 
Rating:
1.0

Was charged for 7 days only had it 1 day. truck wasn't able to lock in the back - no key was given. charged for items in truck that were not mine due to it not locking, charged cleaning fee when truck was clean. Been a long time customer and am very unhappy

Michelle R 
Rating:
4.0

Customer did not leave a comment.

THOMAS G 
Rating:
5.0

All good

Jason b 
Rating:
1.0

Clean the truck! There was garbage and old potato chips scattered in cab of truck. Then I was charged for 6 gallons of gas, which is funny as I only drove 39 miles AND I filled up the gas dank prior to turning in. I’ve left messages at this location to discuss my refund of fraudulent charges, not surprisingly I’m not getting a return call. Guess I’ll have to contact my credit card to contest charges.

Heather D 
Rating:
5.0

Customer did not leave a comment.

Grady N 
Rating:
5.0

Very friendly and punctual.

Chris H 
Rating:
2.0

The girl that helped me was appeared bothered I was even there. I had to ask her if she was ok or if I was bothering her. It was weird and made me feel unwelcome and uncomfortable. Spending $300 on a trailer was hard enough to swallow but to feel completely unwelcome made me wish I had spent my money somewhere else. Which I will next time.

Neil B 
Rating:
4.0

Equipment worked well for my needs. I took the trailer back the same day rather than the next day because I finished with it sooner than I than I thought I would. I arrived at about 5:15pm and no one was there. I dropped the trailer off and tried to get ahold of customer service by text with no reply. I then tried to call and waited on hold for about 45 minutes with no answer. I then attempted to use the chat feature but after several minutes I left the computer for a few minutes and when I came back the chat had responded by sending me a copy of the contract. I already had that! I went back the next morning at 7:30 am when they opened and the guy had no information about the trailer being returned. He thank me for coming by and letting him know and said he would report as being returned. This is the third time I have rented this equipment from U-Haul in the last year or so. Customer service should be staffed adequate. Rating would be POOR for that part of my experience.

LYNN U 
Rating:
5.0

Customer did not leave a comment.

Andrew F 
Rating:
3.0

The gentleman was very kind and personable, but the transaction took 45 mins for a reservation I had already booked.

Shaun M 
Rating:
1.0

There was no clear marked place to drop off the keys and I ended up having to lock them in the car. Nobody was in the office or anywhere near it. Nobody spoke English or could direct me to where the U-Haul drop off was and it felt unsafe and was not well lit. No one knew what I was talking about when I asked about the U-Haul even though there was a row of them parked.

NICHOLAS P 
Rating:
4.0

This was an odd spot to pick up and leave my car overnight.

Lynne B 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
5.0

Customer did not leave a comment.

Leif B 
Rating:
5.0

Customer did not leave a comment.

Josue B 
Rating:
5.0

Customer did not leave a comment.

Dave W 
Rating:
4.0

Customer did not leave a comment.

Fernando P 
Rating:
5.0

Customer did not leave a comment.

chris w 
No reviews have been submitted for this location.

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