Nothing
ROBERT L
Customer Reviews for Shine On Your Time
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one ever present. Told me to turn in online. Never saw a person. Most calls for info were unanswered.
Gary MSee above
RAYMOND FThis was the second location I had to go to the first let me reserved a truck and when I went to pick up. They said office is close and I couldn’t use the truck. So why let me reserve it
Eliseo CAnswering your phone when you need to pick up your reservation.
Carmen RWhen I picked up the vehicle, it had remaining 88 miles to empty, when it was brought back, it had over 100 miles to empty and I was charged over 30.00 additional for gas. No attendant on site for drop off.
Shain SNo personnel present
MARY CScammer
NIDAL ATruck ran very ruff
Kelly DI used mobile check-in which was a little time consuming but fairly easy. I did not meet with any personnel but had to check one of the boxes. Should have a n/a option for this question.
Tom CAfter hours pick up took too long. I already uploaded the information but had to do it again at the truck . This wasted my time.
Dave TThere was not the truck that I had reserved at the location. The reason I used the location was because of the availability. It wasn't their fault, but UHaul as a whole. They said they gave me a larger truck for the same price as the smaller, but on the bill, it cost me $49 a day compared to $19. Also, I had no desire to drive a larger truck that wasn't needed for what I had to ship. It was disappointing, but the location and their people were pleasant.
Dennis Dlocation was closed. was in contact with no one. my biggest complaint wasn't against either location but UHAUL itself. My reservation pick up location that was within a few miles of our move location got moved last minute to an hour away from our move site. causing me to have to pivot and do a pick up in my hometown vs move site. Adding to the number of miles we had to drive. and $$ being charged than expected
STEFAN HGreat service
LEONARD TGreat folks here. Very friendly, knowledgeable & outgoing helpful. Would like to see more rental truck,Van options because that would make definitely goto place in Shelbyville Ky.
STEPHEN NDon't go
William RMake sure to get the PRINTED copy!!
Timothy MIt's the actual u haul. It's the roughest riding uhaul I've ever had
Jeremie MCould not have been any better.
larry CService was great and helpful.
Stephen KThe young man that help me explained everything to me . He was very respectful.
Nancy SNo one there - no lights-no help I called another Shelbyville u haul location to get advice Also called help line and Meghan was very helpful called the number numerous times - could not understand the recording Next morning almorondais called me and settle my nerves-he was very helpful.
ron wNo one was there to talk to or ask important questions, had bother the car washing team to ask them when or if anyone will be coming to get the key and the U-Haul, had to make several calls in order to reach someone, wasted valuable time I could be moving in to get any satisfaction,(little as it was), website told to go not very user friendly, when finally get the information to get the key took extra several minutes to even get the lock open. NO if I ever have to move again (I pray to God I don't) with God's help I'll drive to Frankfort KY and get professional movers. Period!
Yolanda LVery nice customer service
Kimberly MA great experience. I made a commitment, honored it. And they honored the agreement. Would definitely rent from them again.
Vincent WBest, easiest, friendliest and most efficient location I have EVER used U-haul at. Thanks.
Valeria GLocation needs lights for night. Not a single light in their parking area. Needed for safety and security.
Fred BFast check in and no problems at all.
jerry pGreat service
Russell CMake returning easier
jerry mNo one there to help get trailer off hitch
Carolyn SBusiness owner showed up 45 minutes late with a line of angry customers. No apology, acted as if it wasn’t their problem. Inside of truck was dirty. I’ll take my business elsewhere going forward.
Lee LJust told to drop it and a receipt would be emailed. Not got my dropoff receipt
william TThe young lady that helped me was so very nice every thing went just perfect
Susie MGreat customer service
Andrea RNo signage, indicating where office is located so very confusing attempting to find it. After arrival, employees were unavailable at time of our pick up as scheduled online. Very frustrating experience.
Carolyn HI went online to reserve a 6 x 12 trailer. When I got to the pick up location, it was not available, even though I had reserved it. I waited 20 minutes to even be told they don’t know what happened but that they had a smaller one. Then I had to wait another 20 minutes to reserve that one. I rented it for one way and online 2 days was included in the reservation. In person they had to charge me for the 2nd day. They also put it in as one way but the drop off location was where I was picking it up. So after leaving I had to call and get that changed. Overall, a very frustrating experience.
Kelsey KThe pick-up process was a little slow but otherwise experience was just fine. Would rent from here again if the need arose.
Kristin FRented a 26 foot truck for a close move. Good thing it was close because the truck was terrible. It was clean but it shook horribly if you drove it faster than 35 mph and it had little to no power.
Keith HI had to call in order to get my rental started. It said I could use the 24/7 pick up, but when I arrived I had to wait 30 minutes for the facility to open because that truck did not support 24/7 pickup
Andy DAll went well, was a positive experience.
MARK BCustomer service at this location was very good. Very easy going and layed back. Easy enough to find and get in and out of.
Robert BThe staff at this location was unprofessional, said horrible things about the U-Haul name and had no knowledge of the equipment they rent. Took over an hour to pick up the trailer and the return process was even worse. None of the employees knew how to return the trailer and spent more time hanging on each other then they spent trying to help me. Again it took FOREVER to return the trailer just to find out they never returned it in the system. Made numerous calls to the location to either never get anybody to answer or to be told not to worry about it. Called 1-800-GO-U-HAUL to be either be transferred to the location or told the district manager would call me back, but again NEVER heard back from ANYONE! It took them 9 DAYS to return the trailer in the system and have weird charges on my account. Maybe the location has a right to be fed up with U-HAUL because their support and customer service are HORRIBLE!!! This entire experience was gut-wrenching and I will NEVER EVER rent from U-HAUL again!!! I will not support a company who can't even take the time to help a customer that is spending their money with them!!!!
David EHave the U-Haul on site of the business, ensure they actually acknowledge the customer, ensure they tighten the trailer down because the employee didn't and the trailer came off my SUV, went under my SUV with my two year old son in the vehicle. I got whiplash, he sustained two cuts on his chest from the car seat belts.
Sarah BWhen I went to take it back on Sunday, my uhaul app said i didnt have a rental, so I took the u haul home and had to bring it back on Monday and got charged another day. I tried calling but there was an hour wait time.
karen a