All went well, was a positive experience.MARK B.
Shine On Your Time
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Shelbyville, KY 40065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Customer service at this location was very good. Very easy going and layed back. Easy enough to find and get in and out of.Robert B.
The staff at this location was unprofessional, said horrible things about the U-Haul name and had no knowledge of the equipment they rent. Took over an hour to pick up the trailer and the return process was even worse. None of the employees knew how to return the trailer and spent more time hanging on each other then they spent trying to help me. Again it took FOREVER to return the trailer just to find out they never returned it in the system. Made numerous calls to the location to either never get anybody to answer or to be told not to worry about it. Called 1-800-GO-U-HAUL to be either be transferred to the location or told the district manager would call me back, but again NEVER heard back from ANYONE! It took them 9 DAYS to return the trailer in the system and have weird charges on my account. Maybe the location has a right to be fed up with U-HAUL because their support and customer service are HORRIBLE!!! This entire experience was gut-wrenching and I will NEVER EVER rent from U-HAUL again!!! I will not support a company who can't even take the time to help a customer that is spending their money with them!!!!David E.
Have the U-Haul on site of the business, ensure they actually acknowledge the customer, ensure they tighten the trailer down because the employee didn't and the trailer came off my SUV, went under my SUV with my two year old son in the vehicle. I got whiplash, he sustained two cuts on his chest from the car seat belts.Sarah B.
When I went to take it back on Sunday, my uhaul app said i didnt have a rental, so I took the u haul home and had to bring it back on Monday and got charged another day. I tried calling but there was an hour wait time.karen A.