Customer Reviews for Ship N Mail
(U-Haul Neighborhood Dealer)

634 reviews

601 Division St   Morris, IL 60450
(Commercial)

(815) 941-0299

Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 10 am - 5 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(815) 941-0299

601 Division St
Morris, IL 60450
(Commercial)

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 6:30 pm
  • Sat: 10 am - 5 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Staff was nice and helpful.

PETER B. 
Rating:
2.0

Charged for a lift truck that wasn't even in the truck. Needed one way but was told no only round trip so it ended up costing me than I budgeted for. Paperwork wouldn't print and they couldn't change what was wrong with reservation. They all seemed clueless.

amy W. 
Rating:
3.0

Customer did not leave a comment.

VICTOR N. 
Rating:
5.0

The rental return was a disaster, not clrar,clear, to read, very frustrating . Was in tears. The blankets were wet and smelled sour, unusable. Asked for 2 only got one. Called for new ones and was told they were out. Pick up was great, girls at Ship and Mail were nice. This caused us considerable trouble.

Renee G. 
Rating:
5.0

Customer did not leave a comment.

Katie P. 
Rating:
5.0

No issues A+

carlos F. 
Rating:
5.0

For the most part everything was really good. Truck drove & handled great & got way better gas mileage than I expected. The only issue I had was your washer fluid was not rated for the sever cold so the washer never worked & your wiper blades were not winter recommended. Kept building up slush & ice and eventually started falling apart.

Chatwell J. 
Rating:
5.0

Very friendly, Nice and clean and easy to rent from.

Cera L. 
Rating:
5.0

Great place!! AAAAA++++++ Service and nice employees.

Jermey J. 
Rating:
5.0

Very friendly and helpful.

Nina D. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
1.0

My recommendation for anyone renting from uhaul in Morris is to not use the Division st. location. Go with the alternate location. I rented a 20' uhaul and upon return I received my receipt, after asking for a paper copy. I checked it out when I returned home and noticed that I was charged the $7 fee for the dolly. I actually didn't touch the dolly for the 8 hrs I had the uhaul I called the uhaul office and they told me the zip tie that holds the dolly in place had been broken and that I had used the dolly. It was probably someone that helped me they told me. WRONG!!! Only 2 people made this move, myself and my brother. I actually brought and used my own superior dolly and hadn't touched their crappy, insufficient dolly. The lady basically told me I was a liar and proceeded to tell me that yes I had used it and the charges will stick. The people who had used the truck before me had obviously used the dolly and placed the zip tie to look as if they hadn't used it. Whoever checked the truck in when the previous people had used it obviously didn't do their job right in checking the zip tie and I got stuck with the bill. I guess it's possible they're pulling this scam on everyone. After the way the woman on the phone brushed me off, nothing would surprise me. I told her to enjoy her $7 tip, that I had not in fact used their crap dolly. Once again, stear clear of the division st. location if at all possible. Maybe better to use a different, better, truck rental company. Also beware of the $14 garbage insurance that's offered, it's not called insurance anymore, they just use the words "safe move coverage" they've got a slick way of getting you to sign up for it, if you're unsuspecting. It's basically worthless to 99.9% of good customers. My advice, be very aware of rental slicksters like this uhaul location.

David A. 
Rating:
5.0

Customer did not leave a comment.

Cindy A. 
Rating:
1.0

Parking is terrible, between UPS USPS,FedX,and rental equipment customers returning equipment have to drive around several times to find spot for 26 foot truck. Perhaps a parking area rental could alleviate the problem

Mark W. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS M. 
Rating:
5.0

They go beyond your needs to make sure you are happy.

Sara M. 
Rating:
5.0

A++

Nancy O. 
Rating:
3.0

I needed a truck at the last minute, they were very helpful!

Jesus C. 
Rating:
5.0

Customer did not leave a comment.

Amy J. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

I don't understand why, if I had a card on file, the invoice say's I didn't pay for your services, I was told when I left everything would be taken care of, the late fee's were handled easily by a phone call but I don't see a reason for it in the first place, as of this point I really don't know if the bill is paid or not

rufus C. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
4.0

Need to improve app

Jay S. 
Rating:
2.0

To hard to park the trucks on that side of building. Switch the bigger trucks to other side

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Herman W. 
Rating:
5.0

Very polite personnel

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Awesome service! They went above and beyond!!

renee Z. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

Have the staff ask if the customer wants help hooking up dont just assume also if staff is going to hook up make sure they know how and that they know to tighten things down i went over everything she did before leaving and I would have deffiantely lost my trailer. Thankfully I'm a CDL driver and I know to always check my trailer myself and not trust anyone else's rigging.

jessie W. 
Rating:
4.0

Great staff

Ricardo D. 
Rating:
5.0

The ladies, staff were excellent.

Len S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Great customer service. Awesome staff

James R. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The check-out process was very fast and efficient. On the rental trailer: I found one of the trailer side tie-down wall rails was loose from the wall at the rear of the trailer when I inspected the trailer at pick-up. This issue should either have been repaired before renting the trailer again or, minimally, noted to me before I performed the inspection.

Michael K. 
Rating:
5.0

Very nice and helpful.

Kenneth B. 
Rating:
5.0

Wenchs for straps need some WD-40, but functioned well.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Best Uhaul rental I have ever had. I move a lot and rent from all the places. Uhaul rocks! Pick was smooth quick and accurate.

Beverly S. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Nice people!

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Used this U-haul location multiple times - because they give great service and the trucks are always clean and well maintained. Thank You!!!

Greg S. 
Rating:
5.0

This location was closed when I dropped the truck off, but the drop off instructions were very easy to navigate and were very thorough!

brenna O. 
Rating:
3.0

Not overly friendly

Melody W. 
Rating:
3.0

Customer did not leave a comment.

Tami G. 
Rating:
5.0

Good: Friendly competent zero issue location. Perfect trailer, great price, glad I came there. Bad: Trailer return app would not run on my Android, but it was fine the register. So I called the number and stayed on hold for 20 minutes. Frustrated at sitting there I just drove home with the speaker on, eventually reaching rep and closing order. Yaaay!.

James F. 
Rating:
3.0

Customer did not leave a comment.

Darrel W. 
Rating:
3.0

Mobile pickup took over 50 mins. While the interior was clean, while on the highway, passenger mirror starting spinning in the wind making me completely blind on that side... extremely unsafe and very scary. While I got my stuff moved, not a great experience.

Jennifer P. 
Rating:
5.0

Best U-Haul experience I've ever had and I move a lot

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Thanks for all of your help!

dale M. 
Rating:
5.0

Customer did not leave a comment.

oscar A. 
Rating:
3.0

Give them the right keys to the truck

Issac N. 
Rating:
5.0

Customer did not leave a comment.

Todd N. 
Rating:
5.0

Nice friendly staff.

Loretta A. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
3.0

The key pick up box was unlocked when I got there and the dropoff box is broken.

Jamie G. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
4.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Lucille F. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Richard Y. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
1.0

UHaul Pick Up for 9AM using App - your system was down and I was delayed over an hour until the store opened

Robert M. 
Rating:
5.0

This U haul was a easy convenient experience. For me it was a life saver, there to help me when I we in a bind without costing me a huge amount of money. Thank You.

janet K. 
Rating:
5.0

Great customer service reps at this location. Thank you for a great moving experience.

Carol V. 
Rating:
4.0

Nice ladies in my hometown..

Lana T. 
Rating:
5.0

Customer did not leave a comment.

Lane C. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

nancy S. 
Rating:
5.0

Ladies were very nice, friendly and helpful!

Jennifer A. 
Rating:
1.0

Customer did not leave a comment.

kristy M. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
4.0

Customer did not leave a comment.

Van J. 
Rating:
3.0

Customer did not leave a comment.

ted E. 
Rating:
4.0

Customer did not leave a comment.

danny M. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
3.0

I choose Shorewood as my pickup location and 8:30. The Morris people were nice but I was already upset that my time was changed, location was changed. I wasted my gas and truck gas before my move ever began. When signing up using the internet BEWARE.

Judy M. 
Rating:
5.0

Good home town service very polite people to do business with.

Ben O. 
Rating:
5.0

This location was very helpful with number to contact for all the issue I have had with picking up the Uhaul and even the website if need. Would recommend usinging any uhaul other then ones in WISCONSIN. I feel.talking to the person in person is better then over the phone as the ones over the phone I feel don't know what they are talking about where in person they know what they have on there site to show you what is available to you.

Sandy B. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

A+ service

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

sandy B. 
Rating:
5.0

Very nice people. They made my move so much easier.

Eldrick L. 
Rating:
5.0

Needed a truck at the last minute. Very happy with this location. Would definitely use again.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Diana A. 
No reviews have been submitted for this location.

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