Apparently there was either an issue with the app or the process has changed significantly. We were unable to initiate pick up through the app and had to go inside. It ended up taking more time than usual and I was charged the safe trip fee even though I opted out when making the initial reservation.
SHANNON O
Customer Reviews for Ship Pensacola LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great !!
Teresa WThe staff at this location were incredibly helpful and friendly! I had such a good experience I'm looking for a reason to rent a van again. The lady I worked with had the best customer service. I was nervous and unsure about what to do and she helped me through the entire process.
Ashley HProfessional and polite customer service.
Brian HThey went above and beyond assisting us. Very professional and courteous.
STATIA C