Pick up location, no one showed up for their shift. Reservation was at 9, no one showed up till 10:45am. I hired movers and they’re getting paid to sit and wait for a truck to fill that is non existent. Still had to pay 2 hours of labor with nothing to show for it. Unacceptable I will be demanding a discount or refund. I was moving different states and had to call the movers on the other state side to hopefully delay them or get my money back. Same result, paid movers with no truck because this uhaul location wasn’t on top of their organization. They pick up location employees told me to call or message uhaul, I will find a way or dispute my charges. The trucks alignment is significantly off and made the 12 hour drive difficult. I would suggest this truck being decommissioned and taken off the lot.
Andrew P
Customer Reviews for Ship Prescott Valley LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service. Thank you.
Barbra MSomething was wrong with this truck. It performed poorly. It should not have been rented out.
SARAH VMy reported gas level was not accurate, in my hurry to get going, I did not check the fuel level myself during check in. I was told I had a 7/8 tank but actually had a half tank.
FEDERICO RThe Customer Service was Awesome
ANNE KCompliments to Nicolas who helped me positioning the trailer.
Daniel AExcellent service. Very helpful stayed after closing to assist with drop off
DANIEL Ecleanest office
PETER TBetter parking area
JAMES S