Pick up location, no one showed up for their shift. Reservation was at 9, no one showed up till 10:45am. I hired movers and they’re getting paid to sit and wait for a truck to fill that is non existent. Still had to pay 2 hours of labor with nothing to show for it. Unacceptable I will be demanding a discount or refund. I was moving different states and had to call the movers on the other state side to hopefully delay them or get my money back. Same result, paid movers with no truck because this uhaul location wasn’t on top of their organization. They pick up location employees told me to call or message uhaul, I will find a way or dispute my charges. The trucks alignment is significantly off and made the 12 hour drive difficult. I would suggest this truck being decommissioned and taken off the lot.
Andrew P
Ship Prescott Valley LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prescott Valley, AZ 86314
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great service. Thank you.
Barbra MSomething was wrong with this truck. It performed poorly. It should not have been rented out.
SARAH VMy reported gas level was not accurate, in my hurry to get going, I did not check the fuel level myself during check in. I was told I had a 7/8 tank but actually had a half tank.
FEDERICO RThe Customer Service was Awesome
ANNE K