Customer Reviews for Shipman Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shipman Self Storage

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Jeff T.
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Unfortunate to have additional charges per mile.

Charlie T.
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Shipman self storage is the BEST!! It'd be good if the ONLINE reservation system goes well or matches well with whatever they have at the Railroad Avenue in Hilo location because I made a reservation to pick up the vehicle from there & got the confirmation, and right on the dot on my way there to pick up the vehicle, they called me to go to another location because they didn't have any in stock. So, I went to the Pohaku Street location, and there I waited more than 1 hour outside the gate because they were supposed to open at 9am but the gate wasn't even open and no body was there... So, I went back to talk to the staff on duty at the railroad Avenue and he directed me to the location by the docks in Hilo, and when I went there, the staff said the keys were locked in the vehicle and it hasn't been opened since Thursday & this was a Saturday that I needed the vehicle. So, I called the staff at The Railroad Avenue and he directed me to the Keaau (Shipman Industrial Park) where I finally got the vehicle I needed after a 3 hour hustle. So, I'd highly recommend the Keaau location where their Business service & customer service is the best! And they go by what the system has!! Very high recommended!!

Thomas P.
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Perfect

Lisa S.
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Customer did not leave a comment.

Mark W.
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Tyra and James , took care of us. Prompt, efficient and friendly. Will definitely refer and use them again.

Scott W.
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Excellent service! Professional and friendly,family like feeling.

Judy R.
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Staff Very friendly and helpful. Have already recommended to friends

gordan O.
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Customer did not leave a comment.

Daniel Y.
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Customer did not leave a comment.

June I.
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Customer did not leave a comment.

June I.
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Fast friendly and efficient

Judd R.
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Customer did not leave a comment.

Linda H.
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Nothing!!!

joanne S.
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Long story short, All was so helpful and explains and answered any questions I had, most important information I can give to any one renting a uhaul is be sure your mirrors are right and packing, mahalo to all those at shipment for my wonderful journey I completed with a smile,

Jean K.
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Everything is in top shape.

Kirk P.
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Customer did not leave a comment.

Thomas P.
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Excellent

tanei K.
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Rear view mirror was broken so had a hard time reversing with no mirror. One reverse light wasn't working. Customer service was great! :)

Shannan D.
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Great service!!

Shannan D.
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Customer did not leave a comment.

Leona Jade P.
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Customer did not leave a comment.

Michael G.
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Incredible awesome aloha from young lady, an example of what service should be.. great price , great location, brand new van, best u haul experience Iv ever had..

Amanda H.
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The lady who helped me was very rude, used profain language while I was waiting in the lobby and followed me down the road in the uhaul truck after drop off. Yelling out the window and threatening me, saying that I will never be able to rent from uhaul again because I want able to make it in time to fill up the gas tank. She was very rude and very unprofessional. I will never bring my business to shipman storage ever again. I am 3 months pregnant and she was screaming profanities at me from the uhaul truck after she followed me off of the property in the truck.

Spencer K.
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Just keep doing what your doing it is first class. Thanks

Denae A. H. P.
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None, the location and the person at the desk I think it was Paka. Was more than exceptional, I am grateful that the office was opened on the weekend which is critical for me since I can only do rentals on the weekends. Mahalo a nui for this service!

Thomas P.
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Excellent

Stephen P.
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Customer did not leave a comment.

Thomas P.
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Great, friendly service.

Lynn H.
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Awesome all around. 100 percent excellent customer service. Thanks to good people.

Wendy C.
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Customer did not leave a comment.

Engkeberth K.
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Customer did not leave a comment.

Stephen N.
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It was an almost new van, 2700 miles, and was drifting to the right the entire trip. Mentioned this to the attendant on checkin. Attendant very personable, nice dealing with her!

Walter K.
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Customer did not leave a comment.

Raymond O.
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Absolutely fantastic customer service and Aloha!!!! Paka went out of her way to get me the best deal. I works definitely recommend this location to friends and family.

Thomas P.
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Terrific

Douglas C.
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Customer did not leave a comment.

Stephen N.
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Service with a smile local style was great. The van, however, had a roll-up door in back that was seriously needing realignment and lubrication. One person could not close and lock it; I needed a helper to stand on the door latch to get it far enough down to close and lock it!

Thomas P.
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Mahalo and kudos

Terry F.
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staff very helpful and congenial. pleasure working with them. very informative. very enjoyable experience.

Jessica M.
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Customer did not leave a comment.

MICHEAL O.
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Was a great expetience, convenient location and very friendly staff!! Please keep this very well needed service location!! The only trailer rental on this side of the island out of all the UHaul rental dealers! Will use again Thank You

levi A.
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Truck was FULL of roaches. Felt something in my drink when I drank it and poured it out to find a roach crawling out of it. Told the staff who seemed to know and not care. Paka was nice and professional when we rented it, but the lady who handled the return was not at all

Niles H.
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Very pleasant people

Waiola B.
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Store manager very rude. Customer service not good. My payment didnt go through because worker had wrong experation code. Manager called with an attitude. Came next day to pay and she stoll had a attitude. I am a paying customer and shouldnt be treated so poorly. To bad becsuse we wont come to this office again. Paka the other employee was wonderful to work with. Very professional..

Elton M.
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did not have the smaller box truck that I needed that afternoon but the larger one was fine except it cost much more

jessica B.
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Customer did not leave a comment.

DESIREE N.
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Customer did not leave a comment.

Ronald C.
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Customer did not leave a comment.

Allon T.
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Change the windshield wiper blades

Joseph A.
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Customer did not leave a comment.

Mike F.
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Customer did not leave a comment.

Tery H.
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My experience and the customer service couldn't have been better!

David H.
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Customer did not leave a comment.

Herlen S.
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Customer did not leave a comment.

David F.
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Great customer service

Richard D.
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A great experience; will definitely be back!

Connie S.
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I was in a desparate place and had no other choice but thought 19,95 was a great deal, what a rip off non disclosure, I did not read paperwork on way, because "they told me it was 75 miles for free and 19,95 a day," liars.

Lee C.
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the women who we called about a mechanical issue told us to bring the truck back and they would refund us the money. When i received my credit card statement we were charged.

Correy S.
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tank not topped off,van was dirty, low tire pressure sensor on, I can not say I would recommend any local uhau dealer in particular as the two I have repeat rented from exhibit about the same average to low average rental quality based on the above questionaire. Would be nice if people were a bit more friendly as well. We are your customer after all.

Phillip H.
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Great customer service! This is 2nd time this year to use this location. Will not hesitate to recommend to my customers!

Linda T.
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Great service. Helpful staff. Highly recommend.

Marie D.
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Customer did not leave a comment.

Glenda T.
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Awesome service

Robert R.
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Customer did not leave a comment.

Christine R.
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Everyone was great service great. Have already recommended to woman I picked up appliances I bought from. She didn't know you rented for 24 hours. She's moving and needs a truck.

Wendy M.
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The facilities are well kept and the employees are very nice and very helpful and knowledgeable.

Dianna A.
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Best experience...the place is run with Aloha. I so appreciate that. The woman who worked with me is top notch. Everyone has always been professional and kind. Mahalo!

JAMEE A.
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Customer did not leave a comment.

Marc S.
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Very convenient service. Highly recommend! 5 stars!

Richard H.
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Customer did not leave a comment.

sharla S.
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I have rented 2 vans within the past month and both times they were loaded with cockroaches .

Monica T.
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Customer did not leave a comment.

sharla S.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

feye H.
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Service equipment and have equipment inspected. Mahalo.

DARRREL G.
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Best place to rent in Hilo

DARRREL G.
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No improvements needed. I wished that they had more vehicles and some with lift gates but it's been rough on Hawaii Island in the past week due to the volcanic eruption in Leilani Estates and everyone's been renting uhaul to move their personal items out of their homes before the lava, so it's been unusually busy ! Great place and I do rental regularly for my business a few times a year at this location, glad they are here and would recommend them to anyone

DARRREL G.
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No improvements needed at all, Good People and Good service, even though they were busy I was processed and out the door quickly and the lady working at the front was awesome

Jauron M.
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Customer did not leave a comment.

Daniel C.
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Customer did not leave a comment.

James B.
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The lady was wonderful! Nice, helpful, patient, and really fast!

Stella F.
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We had excellent service from the store clerk, and very helpful. Would recommend to all our friends. Thanks.

Garvin F.
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Customer did not leave a comment.

Deborah L D.
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Part of the excellent service is the young lady working at the front desk checking people in and out!

Kimberly E.
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My only problem was when i picked up the truck it was dirty inside. Seats dirty, floor dirty, food or something inside passanger door and it had so many cockroaches i coukdnt even drive it at night. Small ones & big ones.

Sean G.
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Customer did not leave a comment.

Tamera K.
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Of course, lower rates are always better. Specials for same day return.

myrtle Y.
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Customer did not leave a comment.

Earl M.
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Customer did not leave a comment.

Anthony M.
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Kawika and Kyra (not sure spelling) were helpful. Would definitely recommend going to StorQuest if in need of a U-Haul.

Sandra B.
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Both representatives were very friendly and did a great job

Dan O.
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Excellent service. Professional and informative. Keep up the good work.

Thomas P.
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Customer did not leave a comment.

Lisa M.
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Customer did not leave a comment.

Linda T.
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Excellent customer service: knowledgeable, friendly, helpful.

David H.
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Agent was knowledgeable, courteous & friendly.

Krystel H.
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Customer did not leave a comment.

Walt W.
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Customer did not leave a comment.

Thomas P.
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Great people, and great service.

Joanna M.
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Staff very nice and gave good directions. Truck was not very clean but we didn't mind as we were hauling green waste to the dump

No reviews have been submitted for this location.

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