Customer Reviews for Shoopmans
(U-Haul Neighborhood Dealer)

345 reviews

320 Reynolds Rd   Glasgow, KY 42141

(270) 678-7384

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/25/2024: Closed
  • 7/26/2024: Closed

Services at this Location:

Contact Us

(270) 678-7384

320 Reynolds Rd
Glasgow, KY 42141

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/25/2024: Closed
  • 7/26/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Just what I needed.

Russell C 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
4.0

Customer did not leave a comment.

Cathy G 
Rating:
1.0

Return after hrs and the app sucked

RICHARD K 
Rating:
5.0

Great place to rent a Uhaul.

RAYMOND H 
Rating:
5.0

Never a bad experience with UHaul.

Michael S 
Rating:
4.0

Customer did not leave a comment.

Ann P 
Rating:
1.0

Don’t charge an entire different amount than what was communicated.

Eron P 
Rating:
5.0

I have rented many U-haul trucks but this office is the fastest EVER!! I was not in the office over 10 minutes and out the door,? it was the best, Robert was great! I got to my destination on time and I was happy!This was a last minute decision ( pee poor planning is not an emergency on my part) and we all know how that usually works…Thank you Robert your place is the best, I’ll be back when I need a big truck!! 5 Stars for you!!

Debra P 
Rating:
5.0

Friendly

JOHN M 
Rating:
5.0

Very prompt and friendly. I would recommend and use again

Donald A 
Rating:
5.0

Everything was good until charged.

Keith W 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Great customer service guy! He was really nice and sweet. I would recommend going to this place if you need to rent a u haul

DALLAS R 
Rating:
5.0

This place is great.

LUIS N 
Rating:
3.0

Customer did not leave a comment.

JIM B 
Rating:
5.0

Customer did not leave a comment.

Patrick D 
Rating:
5.0

Customer did not leave a comment.

Julie F 
Rating:
5.0

Customer did not leave a comment.

Lindsey C 
Rating:
4.0

Customer did not leave a comment.

Harold N 
Rating:
5.0

Customer did not leave a comment.

Jonathan S 
Rating:
5.0

Customer did not leave a comment.

Ladonna L 
Rating:
5.0

Got charged for a cleaning but not sure why because it was clean when I returned it

Tresia E 
Rating:
5.0

Customer did not leave a comment.

Al C 
Rating:
4.0

As a senior citizen, the directions were for the most part OK but there were some things that in the agreement area I didn’t know to click on, so I spent probably 20 minutes trying to figure out how to get past the agreement area before continue Banner came up. Perhaps you need to put additional instructions for those that do not understand fucking of the websites that you offer. I told my son-in-law thank you for helping me through the website or I would never have been able to do it myself…. Just saying.

Lorelei G 
Rating:
2.0

Customer did not leave a comment.

Brandon G 
Rating:
5.0

Customer did not leave a comment.

Mack E 
Rating:
5.0

Customer did not leave a comment.

Evan R 
Rating:
4.0

Utility trailers need to be available in more spots. I needed this trailer for work in Bowling Green, but none were available. Had to drive to Glasgow to rent this one.

Daniel w 
Rating:
5.0

Customer did not leave a comment.

KEITH K 
Rating:
5.0

Great location and great service.

Kimberly P 
Rating:
5.0

Awesome

Jewel e 
Rating:
5.0

Customer did not leave a comment.

Ralph R 
Rating:
5.0

I was redirected three times before I found a place with a car trailer. Shoopsmans was great, UHaul reservations was terrible.

Timothy J 
Rating:
5.0

Delivered with no damage or accident while using equipment and self-drop was good too

James L 
Rating:
4.0

Customer did not leave a comment.

BARBARA R 
Rating:
4.0

Customer did not leave a comment.

Julie R 
Rating:
5.0

Next time I rent I will do so with this location. I highly recommend them.

DAVID R 
Rating:
5.0

At this location nothing. the guy was friendly and professional at the same time. Vary good thank you

JEFFREY B 
Rating:
3.0

The 15 foot truck we rented was in need of some serious tlc. If I went above 68 mph it shook so bad I had to slow down. It was out of line and had 122,000 miles on it.

Mary F 
Rating:
5.0

A very pleasant experience overall.

Rick D 
Rating:
5.0

Extremely personable and good at explaining what to do. Had any size uhaul you might need. And once again friendly and had a good attitude toward everything! 10/10 would highly recommend.

evan w 
Rating:
3.0

Customer did not leave a comment.

Angelia V 
Rating:
5.0

Customer did not leave a comment.

Tyler E 
Rating:
5.0

It was a great experience!!

Leslie L 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
4.0

Customer did not leave a comment.

GILBERT C 
Rating:
5.0

Customer did not leave a comment.

Corey L 
Rating:
5.0

The owner was very helpful and professional,but the add engine oil light came on and that means they need to be aware of the vechile,but I would definitely recommend this company

joseph a 
Rating:
5.0

Your trucks get the worst fuel mileage I've ever seen and I can't figure it out. I had a 40ft class A motorhome with the Ford V10 gas motor towing a 20ft box trailer with a Jeep inside that gets better fuel mileage. It should not take 14gallons worth of fuel to go 100 miles...

Jason T 
Rating:
5.0

Customer did not leave a comment.

Linda A 
Rating:
3.0

Customer did not leave a comment.

George M 
Rating:
5.0

The gentleman at the rental office was very pleasant and made the experience very nice. He was courteous, helpful and had my rental trailer hooked up for me very promptly. I would definitely recommend Shoopmans!!

Lois P 
Rating:
5.0

Customer did not leave a comment.

kathy s 
Rating:
5.0

Thank you!

Gary b 
Rating:
5.0

To have more trucks sizes available

Alvin c 
Rating:
5.0

Customer did not leave a comment.

Gary b 
Rating:
5.0

Owner was very very pleasant and super helpful!

Janet N 
Rating:
5.0

Customer did not leave a comment.

patricia l 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
5.0

Customer did not leave a comment.

Cynthia A 
Rating:
5.0

👍🏼

Bill R 
Rating:
5.0

Customer did not leave a comment.

Bill G 
Rating:
5.0

Nothing service went excellent

KATHY R 
Rating:
3.0

I emailed uhaul several times extending my lease. They still came and repoed it with some of my stuff in it and will not give it back. I would like my items back.

Jeremy B 
Rating:
5.0

Customer did not leave a comment.

Troy H 
Rating:
5.0

Customer did not leave a comment.

Homer P 
Rating:
5.0

Only problem is there wasn't any straps that I could find and couldn't stack stuff right and a few antique stuff was broke and a cabinet that holds my car collection is completely broken.

Keith M 
Rating:
5.0

Customer did not leave a comment.

Pam W 
Rating:
5.0

Customer did not leave a comment.

Russell L 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Wonderful customer service each time I called. Easy to check out and back in the app.

Jenny B 
Rating:
1.0

Had to change reservation via 800 number.guy said he never received change. Blamed me an yelled at me about being late. Very threatening behavior. Will not us location again.

Larry D 
Rating:
5.0

I only have one complaint and it really isn't so much the fault of U-Haul but the mileage of the vehicle was a lot lower than expected. I know fuel prices are high now so that hurt a bit in the move but other than that the truck was clean when picked up. It drove fine and was comfortable considering. Over all a great experience

Matthew M 
Rating:
1.0

My account was hacked I did not rent anything.. If you have someone a vehicle I would try and get it back ASAP

Richard c 
Rating:
5.0

Customer did not leave a comment.

Terry k 
Rating:
5.0

Always use Shoopmans. Excellent customer service.

Kyle J 
Rating:
5.0

Customer did not leave a comment.

MITULBHAI P 
Rating:
4.0

Customer did not leave a comment.

Melissa B 
Rating:
3.0

The mirrors were loose and I couldn't see out of them to pass other vehicles. I sideswiped a car because I couldn't see.

Ruth L 
Rating:
5.0

Customer did not leave a comment.

Crystal P 
Rating:
5.0

Friendly and helpful. Equipment worked as advertised.

Lawrence S 
Rating:
5.0

Customer did not leave a comment.

Jerry H 
Rating:
5.0

The employee welcomed me and asked if I needed anything else. He asked if I had any issues with vehicle. Told him that the “Mom’s Attic” had leaked and I had a few wet boxes. He asked if anything was damaged in the boxes and he apologized that I had issues. He thanked me for bringing the truck back clean and full of fuel. Very friendly and helpful.

Jason J 
Rating:
4.0

There needs to be a place (small box) to put the padlock after the key is retrieved from the cargo area (I was using the mobile check-in). There was a second key on the key ring that must have been for another padlock on the back of the cargo door. I only occurred to me afterwards I should have relocked the cargo door with this second lock after I dropped it off. If there would have been a note to do so, I would have. I just didn't occur to me at the time. Otherwise, the process was smooth.

Jeffrey C 
Rating:
4.0

Customer did not leave a comment.

larry l 
Rating:
5.0

N/A

RAYMOND H 
Rating:
5.0

This is the best place in town to rent a uhaul hands down

Cortney H 
Rating:
5.0

N/A

RAYMOND H 
Rating:
5.0

Customer did not leave a comment.

TARA F 
Rating:
1.0

Customer did not leave a comment.

RHONDA H 
Rating:
5.0

I had a great experience. Robert was very helpful and professional.

RAYMOND H 
Rating:
5.0

Great service and prompt

EDWARD J 
Rating:
5.0

Customer did not leave a comment.

alan w 
Rating:
5.0

Customer did not leave a comment.

DENNIS M 
Rating:
5.0

Very accommodating.

MURRELL W 
Rating:
4.0

the only thing was the truck was down one quart of oil and oil light came on with put a quart of oil in it and then we had no other problem

GEORGE G 
Rating:
4.0

Customer did not leave a comment.

Wendy V 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top