Customer Reviews for Shoopmans
(U-Haul Neighborhood Dealer)

276 reviews

320 Reynolds Rd   Glasgow, KY 42141

(270) 678-7384

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(270) 678-7384

320 Reynolds Rd
Glasgow, KY 42141

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Only problem is there wasn't any straps that I could find and couldn't stack stuff right and a few antique stuff was broke and a cabinet that holds my car collection is completely broken.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Pam W. 
Rating:
5.0

Customer did not leave a comment.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Wonderful customer service each time I called. Easy to check out and back in the app.

Jenny B. 
Rating:
1.0

Had to change reservation via 800 number.guy said he never received change. Blamed me an yelled at me about being late. Very threatening behavior. Will not us location again.

Larry D. 
Rating:
5.0

I only have one complaint and it really isn't so much the fault of U-Haul but the mileage of the vehicle was a lot lower than expected. I know fuel prices are high now so that hurt a bit in the move but other than that the truck was clean when picked up. It drove fine and was comfortable considering. Over all a great experience

Matthew M. 
Rating:
1.0

My account was hacked I did not rent anything.. If you have someone a vehicle I would try and get it back ASAP

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

Always use Shoopmans. Excellent customer service.

Kyle J. 
Rating:
5.0

Customer did not leave a comment.

MITULBHAI P. 
Rating:
4.0

Customer did not leave a comment.

Melissa B. 
Rating:
3.0

The mirrors were loose and I couldn't see out of them to pass other vehicles. I sideswiped a car because I couldn't see.

Ruth L. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

Friendly and helpful. Equipment worked as advertised.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

The employee welcomed me and asked if I needed anything else. He asked if I had any issues with vehicle. Told him that the “Mom's Attic” had leaked and I had a few wet boxes. He asked if anything was damaged in the boxes and he apologized that I had issues. He thanked me for bringing the truck back clean and full of fuel. Very friendly and helpful.

Jason J. 
Rating:
4.0

There needs to be a place (small box) to put the padlock after the key is retrieved from the cargo area (I was using the mobile check-in). There was a second key on the key ring that must have been for another padlock on the back of the cargo door. I only occurred to me afterwards I should have relocked the cargo door with this second lock after I dropped it off. If there would have been a note to do so, I would have. I just didn't occur to me at the time. Otherwise, the process was smooth.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

N/A

RAYMOND H. 
Rating:
5.0

This is the best place in town to rent a uhaul hands down

Cortney H. 
Rating:
5.0

N/A

RAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

TARA F. 
Rating:
1.0

Customer did not leave a comment.

RHONDA H. 
Rating:
5.0

I had a great experience. Robert was very helpful and professional.

RAYMOND H. 
Rating:
5.0

Great service and prompt

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

alan W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Very accommodating.

MURRELL W. 
Rating:
4.0

the only thing was the truck was down one quart of oil and oil light came on with put a quart of oil in it and then we had no other problem

GEORGE G. 
Rating:
4.0

Customer did not leave a comment.

Wendy V. 
Rating:
5.0

Customer did not leave a comment.

janet A. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
1.0

We went on Saturday July 3rd around 3pm to drop off the trailer, and they were closed. I called the # on the sign out front, no answer. I called the # on our contract, still no answer. I then called Rick's in Grinnell, IA to ask what I should do. He said I could drop it off or keep it until Monday, and I shouldn't be charged. I held onto it until Monday when I took it back to Shooman's in Glasgow. I told the guy I was there on Saturday to drop it off, but they were closed. He completely lied to me, saying he was there all day Saturday. I said they were closed. He got really pissed off with me, and got in my face telling me he just recently had a mild heart attack. I told him they were closed, and I called the # on their sign, and on the contract, but no answer. He told me in angry words to just drop off the trailer, and he couldn't help me. I dropped it, and left as quickly as possible. He was so rude, and disrespectful, and is a liar. I'd drop them as a drop off location.

Sandy S. 
Rating:
5.0

While the cab was clean there was a liquid spill in the back. We just avoided that area.

Melinda M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY J. 
Rating:
5.0

Very good service at this location

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JERRY K. 
Rating:
3.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

The jack on the auto hauler needed to be greased.

richard C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Shoopmans has always had the equipment I needed and always in top condition.

DAVID D. 
Rating:
5.0

Just keep up good work; service was excellent at this location will definitely be repeat customer

DAVID R. 
Rating:
5.0

Excellent customer service. Convenient location.

ANITA S. 
Rating:
5.0

Didn't get the persons name but he went above and beyond compared to past experience which wasn't bad . He took his time inspecting

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C. 
Rating:
4.0

Customer did not leave a comment.

Becky B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Gavin W. 
Rating:
5.0

Customer did not leave a comment.

April G. 
Rating:
4.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

I have used showman's uhaul for over 10 years. Always helpful.

DAVID D. 
Rating:
5.0

I have used shoopmans for over 10 years and they have been great to work with.

DAVID D. 
Rating:
5.0

Quick friendly service

Brandon R. 
Rating:
4.0

Customer did not leave a comment.

Martha S. 
Rating:
5.0

Nice Job!

Albert S. 
Rating:
3.0

I'm not a fan of all the hoops you have to jump through to return a truck without a person onsite, but there weren't any problems.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Steve N. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

No one at location had to wait along with another person. Who had already been there one hour before me who had returned to conduct business and no one was there apparently then either. I only waited about 20 mins. No big deal for me had nothing better to do.

George B. 
Rating:
5.0

IT WAS 1: 30 IN THE MORNING A NOTHER OR NO ONE WAS AROUND EXCEPT BARKING DOGS

Rocklin H. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

cindy N. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

The man that helped my father and I was very rude. He even told my dad that he didn't have to rent to us. All because he didn't see how I put my dad down as the driver because I broke my foot and can't drive but I was paying for the uhaul. I simply pointed to my dads name on the screen and the male got very rude and asked if we wanted to do it ourselves and then said he didn't even have to rent it to us. We were on vacation and our vehicle broke down and was just needing some help. I will not recommend this location to anybody because I would not want them to be treated with such disrespect like my father was

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

JACK R. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA P. 
Rating:
5.0

The staff was very friendly and the rental pickup service was fast and hassle free!

JERRY F. 
Rating:
3.0

Customer did not leave a comment.

STEVEN H. 
Rating:
3.0

NA

CLIFTON B. 
Rating:
5.0

Associate was friendly and courteous. Very helpful. Highly recommend.

CARL D. 
Rating:
5.0

Shoopmans is great to work with. Very clean facility with a friendly staff. This is my first place to go when I need to rent a U-Haul.

Kyle J. 
Rating:
3.0

had trouble with AC. When going up a hill the AC would not work, would only put out hot air. going down hill or level land, AC worked good.

jacqueline B. 
Rating:
5.0

Get rid of the bowling green retail store on campbell lane in bowling green. Not a good experience when I rented there

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

William I. 
Rating:
5.0

Customer did not leave a comment.

benjamin A. 
Rating:
5.0

I feel that it cost alot from just goin to glasgow to bowling green kentucky and we only used it for hours. We had it back before the next morning and it cost 196 for it

Amye M. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

Ricky G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Very bad experience and will never use online again. When I got too location no one was there and when I called the number of the location he said left a little early because nothing was scheduled. He came right in to help me and get it straightened out. He said my rental had been moved to another location and didn't know why or how and couldn't even tell me the location. NEVER EVER WILL I USE YOUR ONLINE SERVICE AGAIN !!!

Darin B. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Everything was simple, painless and quick. Will be back again when I need to rent one

DAVID S. 
Rating:
5.0

Nothing. Same as above. Excellent service

Denise R. 
Rating:
5.0

Nothing

Carlin L. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Freeman S. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery F. 
Rating:
5.0

The online process sucked however once I went into the place it went smoothly and fast. Next time I need a uhaul I will definitely be going back inside this place.

Kari C. 
Rating:
1.0

Truck was leaking water and my personal belongings got wet had to re wash all of my clothes and blankets witch on top of a move is horriable and the truck has major front end issues was shaking very bad at 60 mph was a horriable experience and would like to be contacted asap

Tracie S. 
Rating:
5.0

Have rented several times from Shoopman's and they have always done an excellent job in service.

Leah M. 
Rating:
4.0

The lack of smaller trucks/vans made the entire experience more costly both financially (at least 20%) and physically (a 20' truck). Next time I need a part for my truck, I'll pay for shipping.

Robert F. 
Rating:
5.0

Called ahead for drop off, the owner stayed late to allow me to drop off.

Larry C. 
Rating:
5.0

Always friendly and very helpful. My first choice for U-Haul

Kyle J. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Millard K. 
No reviews have been submitted for this location.

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