Customer Reviews for Shore To Shore Rental LLC
(U-Haul Neighborhood Dealer)

881 reviews

923 Egg Harbor Rd   Sturgeon Bay, WI 54235
(Off the HWY of 4257)

(920) 743-5997

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 1:30 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(920) 743-5997

923 Egg Harbor Rd
Sturgeon Bay, WI 54235
(Off the HWY of 4257)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 1:30 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Forest J. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
3.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Work on your I.T. issues

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Carol O. 
Rating:
4.0

I think it was a great service, ( the uboxes) city wide storage and Uhaul, went above and beyond her duty a service person. Cindy was great, checking on my box many times (it was a week late.) the entire process was easy and a great way to move. The box being late was understandable as Stugeon bay is a bit far from interstate highways.

karen T. 
Rating:
4.0

I paid for 5 days plus 5 additional days and returned the trailer early. I would have thought I would get a refund but nothing.

STEVEN S. 
Rating:
5.0

The truck's gas tank was 1/4-full, and I returned it with a 1/2 tank of gas -- wasn't sure how much I'd use so filled it up at a cost of almost $90. Can I get reimbursed for that extra 1/4 tank? PS: Regarding the question # about a clean truck, the interior cab and trailer were fine, exterior was dirty and covered with bugs from highway travel.

Lisa V. 
Rating:
5.0

Customer did not leave a comment.

GRIFF B. 
Rating:
3.0

Customer service was rough at best and the fuel level was wrong. The moving blankets were wet and had to be dried at my home before using them.

Shawn L. 
Rating:
5.0

The lady who placed the order was fantastic... Your call in corporate number is ridiculous... Get back to the real people who make it go at each location...

Martin A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

I love Shore tovShore as a U-haul provider. They are efficient and always very helpful. I have rented from them numerous times and am never dissapoimted.

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

No improvements necessary. Easy to return and park vehicle. Great staff.

Philip P. 
Rating:
5.0

The only negative was that the U-Haul web site wouldn't let reserve a trailer locally for more than 48 hours even though there were no other reservations for that size trailer.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

beverly S. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

No improvement needed!!!!

Norman A. 
Rating:
5.0

Customer did not leave a comment.

Jeffry L. 
Rating:
5.0

The air conditioning didn't seem to work well.

Craig K. 
Rating:
4.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Great service on short notice. Very happy.

Jim B. 
Rating:
4.0

Customer did not leave a comment.

jack T. 
Rating:
5.0

Inside the van, the fuel sticker is placed in a bad spot. There is a lot of information you need under the sticker and it is hard to read. The sticker should be moved to the top of the tachometer.

Ann M. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
3.0

Not sure

Darren R. 
Rating:
5.0

Mobile drop off was a breeze!

Jessica T. 
Rating:
5.0

Helped us alot rent the truck thank you

glen B. 
Rating:
4.0

Customer did not leave a comment.

Jon K. 
Rating:
4.0

Customer did not leave a comment.

Elmer W. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Phone hold time is terrible

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Excellent customer service. Thank you!

David K. 
Rating:
5.0

Not much. Linda was efficient and guided us to the right size vehicle

James E. 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
3.0

Customer did not leave a comment.

Jennifer W. 
Rating:
3.0

Everything was perfect

Sandra V. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer service SUCKS. Other than the good experience at the Sturgeon Bay location, dealing with U-Haul has been frustrating. I have spent over 2 hrs on hold when trying to call for information. 30 minutes on hold to make a modification to my rental (this was the only time I ever got to talk to someone), 45 minutes on hold when I called about my credit card being declined for a fraud alert (I eventually gave up, if U-Haul wanted my money, they'd call me), over 1 hour on hold sitting in the Lowes parking lot trying to get in contact with the pick up location! I was trying to find out if the unbox was ready for me to pick up. I ended up driving to the location (a 30 minute drive) just to find out it wasn't quite ready yet. They said they'd call me when it was ready. I never received a phone call, and knew attempting to call them would result in just sitting there on hold, so I drove back to the location and found out it had been ready for me to pick up. Overall, dealing directly with U-Haul SUCKS. Thanks for wasting so much of my time.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

This location worked on the adjustment as best she could after I explained I was given the wrong contract. Yes, I should have noticed that the contract number was wrong when I picked it up. BUT, I was forced to go to a different location on the pick up in Metro Milwaukee and by that time I was running an hour late for my appointment. Love Shore to Shore Rental --- great people

Elmer B. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
4.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Elaine C. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

The woman who works the counter is very helpful and friendly. We have rented Uhaul equipment several times before and will continue to go there when we need to rent a trailer or truck.

tom G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Norge P. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Very nice and helpful

DAWN M. 
Rating:
5.0

Best customer service overall! Helpful, friendly and I always get in and out quickly. Highly recommend.

Margaret C. 
Rating:
3.0

The truck had a check engine light on not a good pre delivery checkovet

Randal H. 
Rating:
5.0

Linda is very helpful and attentive to the customer needs. I always go to shore to shore for my rental equipment needs.

Michael G. 
Rating:
5.0

Excellent service. Linda is great! We will continue to rent from here when we need UHaul services.

Theresa E. 
Rating:
5.0

Customer did not leave a comment.

Gilbert W. 
Rating:
4.0

Nothing that I can think of.

Gary V. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Run through of truck controls if we have never used one before

Morgan L. 
Rating:
5.0

To be honest, nothing

Keith F. 
Rating:
2.0

When I arrived to return the trailer, I found Shore to Shore to be closed. After a moment of confusion, I remembered that I could probably "return" it through the app, which I did - seamless! BUT the sign on the door said that they should have been open at the time that I was there.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

The desk clerk went out of her way to make it easy to understand the procedure. Very very helpful!!!

ROBIN V. 
Rating:
3.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Linda and Scott always take good care of me.

Louis Z. 
Rating:
5.0

If they fill the gas tank with more than the 1/4 tank at pick up, the will not be reimbursed. I returned the van with almost 3/4 tank of gas...but no reimbursemet...my mistake for doin so.

Vicki B. 
Rating:
3.0

Nice lady

Justin B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Tyra B. 
Rating:
5.0

Nothing. Very professional, polite and courteous.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Julie L. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Nothing!

Louis Z. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Rudolph S. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

need more open trailers at this location

Karl B. 
Rating:
1.0

Posted hours indicated that the store was open but there was no one in sight and doors were locked.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Everything was done very professionally and efficiently. The entire experience of a long distance move was made much easier by the people from Shore to Shore u-haul. I highly recommend them for your u-haul needs!

David V. 
Rating:
5.0

Good job!

Lucille G. 
Rating:
5.0

Customer did not leave a comment.

Lane S. 
Rating:
3.0

Customer did not leave a comment.

Casey R. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

don J. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
5.0

Nothing to improve on. Our experience was excellent. Friendly staff assisted us. Thank you for making a difficult time easier for our family.

jennifer C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Darren V. 
Rating:
5.0

Customer did not leave a comment.

Darcie S. 
No reviews have been submitted for this location.

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