The only negative was that the U-Haul web site wouldn't let reserve a trailer locally for more than 48 hours even though there were no other reservations for that size trailer.WILLIAM S.
Customer Reviews for Shore To Shore Rental LLC
(U-Haul Neighborhood Dealer)
Sturgeon Bay, WI 54235
(Off the HWY of 4257)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 1 pm
- Sun: 10 am - 1 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John H.
Customer did not leave a comment.beverly S.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.john B.
Customer did not leave a comment.THOMAS M.
No improvement needed!!!!Norman A.
Customer did not leave a comment.Jeffry L.
The air conditioning didn't seem to work well.Craig K.
Customer did not leave a comment.Jerry S.
Great service on short notice. Very happy.Jim B.
Customer did not leave a comment.jack T.
Inside the van, the fuel sticker is placed in a bad spot. There is a lot of information you need under the sticker and it is hard to read. The sticker should be moved to the top of the tachometer.Ann M.
Customer did not leave a comment.George D.
Not sureDarren R.
Mobile drop off was a breeze!Jessica T.
Helped us alot rent the truck thank youglen B.
Customer did not leave a comment.Jon K.
Customer did not leave a comment.Elmer W.
Customer did not leave a comment.Bradley B.
Customer did not leave a comment.MICHAEL B.
Phone hold time is terribleScott K.
Customer did not leave a comment.Laura S.
Excellent customer service. Thank you!David K.
Not much. Linda was efficient and guided us to the right size vehicleJames E.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Jennifer W.
Everything was perfectSandra V.
Customer did not leave a comment.James M.
Customer service SUCKS. Other than the good experience at the Sturgeon Bay location, dealing with U-Haul has been frustrating. I have spent over 2 hrs on hold when trying to call for information. 30 minutes on hold to make a modification to my rental (this was the only time I ever got to talk to someone), 45 minutes on hold when I called about my credit card being declined for a fraud alert (I eventually gave up, if U-Haul wanted my money, they'd call me), over 1 hour on hold sitting in the Lowes parking lot trying to get in contact with the pick up location! I was trying to find out if the unbox was ready for me to pick up. I ended up driving to the location (a 30 minute drive) just to find out it wasn't quite ready yet. They said they'd call me when it was ready. I never received a phone call, and knew attempting to call them would result in just sitting there on hold, so I drove back to the location and found out it had been ready for me to pick up. Overall, dealing directly with U-Haul SUCKS. Thanks for wasting so much of my time.Gregory C.
Customer did not leave a comment.Donald G.
This location worked on the adjustment as best she could after I explained I was given the wrong contract. Yes, I should have noticed that the contract number was wrong when I picked it up. BUT, I was forced to go to a different location on the pick up in Metro Milwaukee and by that time I was running an hour late for my appointment. Love Shore to Shore Rental --- great peopleElmer B.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.PHILIP S.
Customer did not leave a comment.Elaine C.
Customer did not leave a comment.Daniel K.
The woman who works the counter is very helpful and friendly. We have rented Uhaul equipment several times before and will continue to go there when we need to rent a trailer or truck.tom G.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Norge P.
Customer did not leave a comment.Christopher A.
Very nice and helpfulDAWN M.
Best customer service overall! Helpful, friendly and I always get in and out quickly. Highly recommend.Margaret C.
The truck had a check engine light on not a good pre delivery checkovetRandal H.
Linda is very helpful and attentive to the customer needs. I always go to shore to shore for my rental equipment needs.Michael G.
Excellent service. Linda is great! We will continue to rent from here when we need UHaul services.Theresa E.
Customer did not leave a comment.Gilbert W.
Nothing that I can think of.Gary V.
Customer did not leave a comment.Patrick B.
Run through of truck controls if we have never used one beforeMorgan L.
To be honest, nothingKeith F.
When I arrived to return the trailer, I found Shore to Shore to be closed. After a moment of confusion, I remembered that I could probably "return" it through the app, which I did - seamless! BUT the sign on the door said that they should have been open at the time that I was there.WILLIAM S.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Kenneth B.
The desk clerk went out of her way to make it easy to understand the procedure. Very very helpful!!!ROBIN V.
Customer did not leave a comment.Thomas P.
Linda and Scott always take good care of me.Louis Z.
If they fill the gas tank with more than the 1/4 tank at pick up, the will not be reimbursed. I returned the van with almost 3/4 tank of gas...but no reimbursemet...my mistake for doin so.Vicki B.
Nice ladyJustin B.
Customer did not leave a comment.James B.
Customer did not leave a comment.James J.
Customer did not leave a comment.Tyra B.
Nothing. Very professional, polite and courteous.Daniel B.
Customer did not leave a comment.Julie L.
Customer did not leave a comment.James J.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.Rudolph S.
Customer did not leave a comment.Robert B.
need more open trailers at this locationKarl B.
Posted hours indicated that the store was open but there was no one in sight and doors were locked.Edward V.
Customer did not leave a comment.Thomas B.
Everything was done very professionally and efficiently. The entire experience of a long distance move was made much easier by the people from Shore to Shore u-haul. I highly recommend them for your u-haul needs!David V.
Good job!Lucille G.
Customer did not leave a comment.Lane S.
Customer did not leave a comment.Casey R.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.don J.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.ANDREW F.
Nothing to improve on. Our experience was excellent. Friendly staff assisted us. Thank you for making a difficult time easier for our family.jennifer C.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Darren V.
Customer did not leave a comment.Darcie S.
Better directions to drop off location. My GPS didn't work in the area.DOUGLAS M.
Excellent experience and valueMichael W.
Customer did not leave a comment.Robert P.
Just okRonald B.
Customer did not leave a comment.Tom N.
Customer did not leave a comment.Terrence G.
Customer did not leave a comment.Walter M.
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.John L.
No COVID-19 awareness. No one wore masks or even pretended to be concerned about the current issues.Thomas S.
I would suggest you update the electronic check-in. I used that method before going to the uhaul location to get my trailer. But at the location, I had to go through submitting the very information I had previously entered online. Why?Rudolph S.
Customer did not leave a comment.frank M.
Customer did not leave a comment.Robert E.
Best of the best. Linda came out and showed me how to disengage my trailer with vehicle. When I brought the truck back she came out immediately and went through the truck and checked me out in minutes. Appreciated the friendliness and timeliness of transaction.scott R.
None of the employees wore masks. They should do this out of consideration of customers.Peter S.