Customer Reviews for Shoreline Outdoor Power Ctr
(U-Haul Neighborhood Dealer)

437 reviews

6930 Caratoke Hwy   Grandy, NC 27939
(Across from the Cotton Gin)

(252) 491-2371

Location Hours

  • Mon-Thur: 8 am - 4 pm
  • Fri: 8 am - 12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(252) 491-2371

6930 Caratoke Hwy
Grandy, NC 27939
(Across from the Cotton Gin)

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 4 pm
  • Fri: 8 am - 12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
1.0

My card was overcharged 3000 on 2 separate occasions. I'm not sure how that happened and it doesn't make any sense to me

TUMEKA W. 
Rating:
5.0

The people at Shoreline outdoor equipment are fantastic to work with and very helpful. The trailer was great and handed well on the road.

Lori L. 
Rating:
5.0

The business had well marked sign to direct me and the service provided was quick, personal and careing.

michael W. 
Rating:
5.0

Customer did not leave a comment.

April A. 
Rating:
5.0

The salesman was very helpful in helping to get hooked up to the trailer and making sure everything was setup right.

David P. 
Rating:
5.0

I gave this location a great rating because of the staff there, but my reservation was supposed to be picking up a vehicle in my city, and this location was 35-40 minutes away from where I was. The extra cost in gas on top of the time it took to go all that way to pick up the truck and come back. I only had a few hours notice to rework my plan. This was not fair by UHaul, and ended up costing me more because of their location change last minute.

Kristopher D. 
Rating:
5.0

Customer did not leave a comment.

TONY B. 
Rating:
5.0

Steve was great to deal with.

Stewart L. 
Rating:
5.0

Customer did not leave a comment.

Vernon Z. 
Rating:
5.0

Trailer needs a new pull strap and bumper strips.

Leonard U. 
Rating:
5.0

Customer did not leave a comment.

TONIA G. 
Rating:
3.0

Customer did not leave a comment.

Eddie S. 
Rating:
3.0

We checked in online so no contact was made.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DENNISLEE Z. 
Rating:
4.0

The customer service at this location was excellent!

MICKEY B. 
Rating:
4.0

The facility was closed when I did my drop-off, but it was easy and U-Haul's directions were clear.

John M. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
3.0

Customer did not leave a comment.

ken K. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY M. 
Rating:
5.0

I reserved a 15' foot truck and trailer over a month before my move. The frustration of acquiring the equipment on that day was overwhelming. Luckily this location looked out for me, eventhough I had to drive over an hour to get the equipment.

Stacey B. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Johnny G. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

I would suggest you pickup/drop off where there is a staffed office open. For me, the Truck Share 24/7 seemed like a great idea, but if you are not tech savvy and able to trouble shoot internet connection problems, don't use this feature.

Julie W. 
Rating:
5.0

Drop off was easy and the folks there were very friendly and helpful.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

FRANK H. 
Rating:
4.0

Polite assistance and a good experience.

WALLACE P. 
Rating:
5.0

Your drop off self check-in app would not work properly. Kept freezing up at different places. Requiring a picture is ridiculous. Your app kept freezing every time it had to upload a pic.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Isabelle P. 
Rating:
5.0

I can't remember names however the you lady and the young man that helped us were very professional courteous and kind. They were very knowlegeable of their job and I was able to get the tow dolly quick. Great job I was definitely impressed and will recommend this place to any and all.

Billy L. 
Rating:
5.0

Customer did not leave a comment.

ROSS B. 
Rating:
4.0

Customer did not leave a comment.

King F. 
Rating:
5.0

Can't think of anything except lower the price. We are going to buy a house in SC and will be using U-Haul to move there and it would be nice of y'all to send me a U-Haul discount coupon.

STEPHEN K. 
Rating:
5.0

This location was only 2 miles from my house in Grandy. My husband picked up the key before the office closed. This is a great location for residents that live in rural areas.

George E. 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
1.0

Mileage charges are wrong. No dollies on truck but I was charged

Krystal H. 
Rating:
5.0

The location was 65 miles one-way from the house in Suffolk. It took a total of 3 hours round trip to get this vehicle. This 130-mile trip added an additional 3 hours to my trip back to Georgia, which was 10.5 hours. Background On Wednesday, July 14th, I called the Chesapeake facility where I had scheduled the original pickup. She told me they would not have any inventory on the weekend. She put me in touch with the Regional Manager whom I talked with on the 15th. He assured me there would be a truck at a nearby location, or he would contact me. Friday night, I get a text message while driving up from Georgia that my reservation was ready. When I look at it, I discover it is in Naggs Head, 65 miles from the desired location. I called customer service around 7:15 AM, and the lady told me that's the best U-Haul could do. Then she proceeded to tell me if I can't get to the facility by 8:40, someone could book the truck. I told her I was 1.5 hours away. She said the facility was closed, and I would need a remote pickup. Luckily, when I got there, the facility was open. The people at this location were very nice and took care of me.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

top notch service and great attitude

Thomas T. 
Rating:
5.0

They had enough staff and I was assisted when I entered the store.The young woman who helped me was tops.

ANTHONY B. 
Rating:
5.0

Perfect. Very smooth and great customer service

Mincie C. 
Rating:
5.0

We did have to sweep it out of pine needles and cones before we loaded it. But was normal for NC can't avoid that.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Staff is always very helpful. Store is clean and well maintained. Keep up the good work!!

Walter K. 
Rating:
5.0

Thanks for having a truck on hand when we needed it! Saved us last weekend

RYAN T. 
Rating:
5.0

I honestly can't think of anything

joseph B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

It was what I expected from UHaul, nothing special. However, the back of the truck had not been swept out and for a newer truck, I was surprised that the steering wheel was miss aligned with the driving direction.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Excellent experience all in all

Adam H. 
Rating:
2.0

The dolly I ordered wasnt in the truck. The site was rural with poor cellular service - it took an hour to get the "virtual login" to work. Very frustrating. Didn't have any contact with the faculty, my issues were with the virtual system.

Mark S. 
Rating:
5.0

Quick and easy

Clint S. 
Rating:
5.0

Have weekend hours.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

CLIFF A. 
Rating:
3.0

Customer did not leave a comment.

Micah D. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Perfect!

David S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Steve gives exceptional service

Barry R. 
Rating:
5.0

These guys were great.

John O. 
Rating:
3.0

Tell staff at Shoreline they can assist me and not wait on the lady who takes care of rentals.

susan T. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Annette E. 
Rating:
5.0

Nothing everything and everyone was great

JASON P. 
Rating:
3.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Barry R. 
Rating:
5.0

Great business

herman M. 
Rating:
5.0

Customer did not leave a comment.

Duane D. 
Rating:
3.0

Location was closed when I dropped the trailer. Plenty of room to park and maneuver. Daylight drop.

stanley H. 
Rating:
5.0

Great experience, helpful staff.

Thomas G. 
Rating:
5.0

Steve was courteous and professional!

Gene D. 
Rating:
5.0

Customer did not leave a comment.

Kyle J. 
Rating:
5.0

Customer did not leave a comment.

Floyd C. 
Rating:
4.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Keep the U-Haul Network up and functioning

WILLIAM B. 
Rating:
5.0

Great place to get your moving needs met.

Homer G. 
Rating:
5.0

Agent was extremely helpful. He had the right size truck for our needs. Total time for check in and inspection was about 15 minutes. And the rate was within our budget.

JIMMIE L. 
Rating:
4.0

DEquipment was excellent and so was the customer service. Only issue I had was when they disconnected the trailer from my vehicle they put a scratch on my bumper.

Gregory D. 
Rating:
5.0

Great experience and service thank you.

STEVEN K. 
Rating:
3.0

Have employees know exactly the hours of the other locations before telling the customer that the pickup is open when in fact it was closed. After driving from Florida to p/u a trucking NC only to be told thr location was closed, I went ballistic. To tell me I didnt have as truck after I made the reservation was incompetent on y'alls end. By the point I was already in SC. This is unacceptable. Fortunately the guy in NC opened up his store just to accommodate me. In end did get truck but after yall gave me a heart attack.

Tracy W. 
Rating:
3.0

The staff was very nice and knowledgeable

Brian C. 
Rating:
5.0

I reported the leaky cab to this location this morning. This rep, "Jonathan", was extremely helpful, especially in light of not having correct information from Uhaul for their location's drop-off procedure. Customer service rep (on the phone) "Travis" needs some serious training. Very little of the info he told me was accurate, the rate had to be adjusted after listening to my phone call to book the truck, and it went on and on with problems. I would have called back today, but don't have 25-35 minutes to do so while at work. And all of this resulted in my getting 2 hours of sleep last night to work all day today. Horrible experience!

sharon S. 
Rating:
4.0

Customer did not leave a comment.

Nancy R. 
No reviews have been submitted for this location.

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