Customer Reviews for Shores Caribbean Shipping LLC
(U-Haul Neighborhood Dealer)

105 reviews

9536 SE Maricamp Rd Unit 106   Ocala, FL 34472

(352) 261-0230

Office Hours

  • Mon-Thur: 10 am–5 pm
  • Fri: 2 pm–6 pm
  • Sat: 10 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 7/24/2024: 1:00 pm - 6:00 pm

Services at this Location:

Contact Us

(352) 261-0230

9536 SE Maricamp Rd Unit 106
Ocala, FL 34472

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–5 pm
  • Fri: 2 pm–6 pm
  • Sat: 10 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 7/24/2024: 1:00 pm - 6:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good guy accepted to take the u haul after the other drop off location said didn't have space.

RICHARD M 
Rating:
5.0

Awesome staff on location will use this service again

Juan G 
Rating:
5.0

Fast, courteous convenient Service . Location was just mins from moving location making less miles needed for rental

jamie b 
Rating:
2.0

If you advertise 24 hr pick up there should be a back up plan for when the GPS locator doesn't work in a specific area.We called customer service and it was terrible wee just kept being transferred and put on hold we sat on hold for over 30 minutes then tried to go to another location and rent another truck or get some assistance and could not get either. We had to wait for over 2 hrs to rent our truck with movers waiting at our house.I blame U Haul not the owner of the facility where we rented from,because this is U Hauls customer service. The truck worked great.

David W 
Rating:
5.0

Customer did not leave a comment.

Kellie M 
Rating:
3.0

Customer did not leave a comment.

Nate W 
Rating:
1.0

I ended up paying $150 for 57 miles and a 17f truck??? I was even charged for gas and I left it exactly how I revived it, I have pictures. The equipment sucks, trying to turn off at every stop, I requested to have insurance removed as I gave very good insurance, he never did… I been renting with you guys for years… I just moved from Miami to Ocala one way and it was $450 so how did I end up paying $150 for 57 miles. I will post this everywhere I’m able and will make sure that everyone I know is aware that Uhual and this location are stealing from customers

ana r 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W 
Rating:
4.0

Customer did not leave a comment.

sharon n 
Rating:
1.0

Customer did not leave a comment.

Russell T 
Rating:
3.0

I had rented a dolly and moving blankets as well as the truck. There was only a truck since I was using remote pick up. There was no one to contact when I called the Gainesville Florida office. They transferred me to another entity. I sat on hold for 25 minutes. Poor customer service all the way around.

mark j 
Rating:
4.0

Customer did not leave a comment.

Ryan A 
Rating:
5.0

We rented a trailer and we don’t have much experience in backing up, so the u-hail employee backed the trailer into the space for us. I am 72 and have used u-haul over 20 times and although this was just a trailer, it was by far the easiest and best experience ever…..!!!

daniel s 
Rating:
5.0

No improvement necessary, keep on doing your job

Kevin R 
Rating:
5.0

Customer did not leave a comment.

Doug H 
Rating:
3.0

Customer did not leave a comment.

Donald E 
Rating:
5.0

The gentleman who served me was very kind, considerate and very attentive. Thank you!

Maria D 
Rating:
5.0

Customer did not leave a comment.

Brittany F 
Rating:
5.0

Just need full tank gas for the next person But that the way you do it you need to tell the customers that

carol w 
Rating:
2.0

The man was not there I had to call him on the phone 10 minutes later!!!!! And there was 3 other people waiting as well..

Virginia C 
Rating:
3.0

very friendly

Douglas C 
Rating:
1.0

Please call me to discuss. I can be reached at 352-209-4352

Michael F 
Rating:
5.0

Customer did not leave a comment.

joseph l 
Rating:
5.0

Very much worked with me to get my job done. Excellent experience with person working there.

clara w 
Rating:
5.0

Great help locating the facility

Rosemarie W 
Rating:
5.0

excellent and friendly service very satisfied

Timothy O 
Rating:
5.0

Everything was good and ready to go

CHRISTINE D 
Rating:
4.0

Customer did not leave a comment.

schanti b 
Rating:
2.0

I dropped off the truck 1 day late and was charged for 2 days,and the gas gage was exaggerated

Winston S 
Rating:
2.0

Customer did not leave a comment.

Alfred m 
Rating:
4.0

Customer did not leave a comment.

Linda P 
Rating:
4.0

They were easy to work with and were able to help when we needed a trailer quickly.

Garrett L 
Rating:
1.0

Have someone at the location when scheduled to pick the truck up. It took forever and a day to get the transaction completed, I had movers waiting on me to get back with the truck, and I was so afraid that they would take off and go their way because it took so long to get the truck.

Carol C 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL C 
Rating:
5.0

Nothing. The gentleman was very helpful at this location.

David A 
Rating:
5.0

Customer did not leave a comment.

Judith A 
Rating:
4.0

very helpful and accommodating to the time and need for the traitor

larry h 
Rating:
5.0

Customer did not leave a comment.

Christina D 
Rating:
5.0

Customer did not leave a comment.

Josh D 
Rating:
3.0

This was not the location I was supposed to drop the truck off at but Dave's Minit Mart wouldn't take it. The location we dropped the truck off at was closed so we just used the key drop. Can't rate this location

John G 
Rating:
5.0

Customer did not leave a comment.

Timothy O 
Rating:
1.0

Get rid of them. They gave me a 41year trailer for a 900 mile move. It had bad wheel bearings and a a tire that was showing cords in the tread area. If it wasn't for the road service provider (Archangel Repair Service) we would have been stuck somewhere between Silver Springs, FL and Pittsburgh. Thank you to Archangel Repair and Vicks Auto Repair. They both went above and beyond to help us and we will be forever thankful for your help.

JERRY N 
Rating:
5.0

N/A

gary s 
Rating:
5.0

The location I was instructed to drop off the trailer would not take it! I was instructed to take it to another location, I think it would be a good idea for U-Haul to make sure the drop off has space for the equipment before making the reservation.

narvin b 
Rating:
5.0

Customer did not leave a comment.

Cynthia J 
Rating:
5.0

Customer did not leave a comment.

Albert W 
Rating:
3.0

Check vehicles for cleanliness. The fact that roaches were crawling through the truck and now even after treating for them, found some on my belongings pisses me off.

Jeremy G 
Rating:
3.0

My only complaint would be the gas gauge stuck, so I ended up adding more then $30 in gas then was necessary for return. U-Haul didn't even attempt to discount my final bill. That was very disappointing.

Shawn C 
Rating:
5.0

Customer did not leave a comment.

gerald l 
Rating:
4.0

Customer did not leave a comment.

Floyd S 
Rating:
5.0

Great experience. Gentleman was very nice and easy to work with. Quick in and out

Gary B 
Rating:
4.0

Customer did not leave a comment.

cynthia c 
Rating:
5.0

Customer did not leave a comment.

gerald s 
Rating:
5.0

Very Professional Gentleman

Gerald S 
Rating:
5.0

This location was fine. The first location I tried on same road refused to accept the trailer.

Peter C 
Rating:
1.0

Make sure equipment is safe & don’t tell customers it’s 24-7 pick up & have equipment that is rented there liked agreed everything was bad & the van I rented had to be Towed away the dolly wasn’t there I had to go to another location to pick it up the van pulled to the right the brakes hasn’t safe the van pulled to the right I had to keep it pulled to the left to keep it on the road it smelled like burnt oil I had to wait one hour an 15 minutes for the place to open all though I had signed up for 24-7 just the entire experience was awful

Mandy I 
Rating:
5.0

Very efficient and quick

Susanne W 
Rating:
2.0

Customer did not leave a comment.

manuel f 
Rating:
5.0

Customer did not leave a comment.

Cristhian G 
Rating:
5.0

Great place best location in silver spring shores!!!!!

Wendy F 
Rating:
4.0

Customer did not leave a comment.

DAVID R 
Rating:
2.0

Internet was down and had to wait to get truck. Open later than I had hoped. Wanted a truck early but could not get one until 10am. A/C only worked a portion of the time and it was very hot outside. Check engine light came on at the end. Sticky substance all over cab.

Keith D 
Rating:
3.0

Did mobile drop off

AARON C 
Rating:
1.0

I was scheduled to pick up at 10 am. However they were not open when I arrived. The business hours on the door even stated they opened at 10 am, I had to call UHual to get assistance. I was not offered any compensation for the delay in picking up the moving vehicle.

Victoria N 
Rating:
1.0

The store/plaza frontage is very run down. When we walked into the office, the office itself appeared clean. The woman that helped us didn't really greet us, in fact, I think the whole time we were there, she didn't smile once. I had some issues getting my phone to take a picture of my license and she seemed annoyed. That's how we felt the whole time we were there... we were an annoyance to her. She finally had to take the photos with her phone. When I told her I'd already uploaded the front and back of my license online when I created the reservation, she said "well, this is what we have to do" without an apology for inconvenience or anything that seemed kind. She was very nice to another customer who walked in while she was assisting us. She smiled and said hello to her, but we couldn't get a smile for anything. I definitely would not recommend this place of business to anyone.

Christy C 
Rating:
3.0

When a customer books their rental on line and the location of the vehicle has changed- need more communication. I lost an hour of my rental time chasing the van down. And still had to return it at the original drop off time. For the lack of communication on U-Haul end. I feel that I should have been able to get that hour back for returning the van. The vehicle was good, the driver’s side mirror should be replaced. It hindered me slightly when driving. Needed to look 👀 into the mirror for traffic. Everything else was good. I would definitely rent the cargo van again in the future.

Rebecca K 
Rating:
2.0

Spend over 40 minutes with the lady working at this location, the equipment she gave me was not good, we had to go through three different ones in order to find a working dolly to pull the car. She went ahead and helped another customer that was there after me and when I complained she just ignored me and kept Helping the customer like if I wasn’t even there. Definitely will not recommend this location again! They had nobody to help us figure out how to put the dolly on the truck, not a good experience

Carmen P 
Rating:
5.0

There’s nothing to be done the equipment was clean and affordable and they have excellent customers service at this location I would rent from them again if I had too.

IAMFRE W 
Rating:
5.0

Customer did not leave a comment.

TANGULA R 
Rating:
4.0

Customer did not leave a comment.

David Y 
Rating:
5.0

i had no problem with this provider.. I did have a reservation with another Krystal lube. was supposed to have a reservation with them. When I arrived at 4pm Friday March 4th there was no one there. Talking to the u-haul rep he said they didn't make a res. he did find me a truck. VERY poor service with this provider

David S 
Rating:
5.0

Quick, easy check in process. All went well.

ANTONIO S 
Rating:
5.0

Customer did not leave a comment.

Daniel V 
Rating:
5.0

Staff at this location were very friendly and helpful

MICHELLE D 
Rating:
3.0

Customer did not leave a comment.

JERRY T 
Rating:
5.0

This location is awesome. Thank you, everything was perfect.

MELVIN P 
Rating:
5.0

Keep doing as always, don’t change!

MIGUEL A 
Rating:
5.0

Was surprised when returning the U-Haul that the operator had left. Was able to return the vehicle via phone however.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

ZULEMA S 
Rating:
5.0

Service was exceptional. Friendly and courteous.

Donald G 
Rating:
1.0

They over charged me for gas, saying i didn't fill it back up but i most surely did!!! He charged me for 6 blankets he never gave me and he also charged me for not returning them!!!! I called the place after i found out that i was way over charged, he said he would call back and never did! i had to call corporate. And i have to email an area field manager to have him investigate!!! WORST UHAUL EXPERIENCE IVE EVER HAD!!! DO NOT RENT FROM SHORES CARRIBEAN SHIPPING LLC.

JESSICA J 
Rating:
3.0

Tried to do a mobile truck return and was having issues with the app. Everything would have been ok if the store was open. It was closed even though it states they are open till 5pm. My drop off was at 3

Gloria Q 
Rating:
3.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

Just add more options to the equipments inventory.

MIGUEL A 
Rating:
1.0

Customer did not leave a comment.

Victor H 
Rating:
5.0

Customer did not leave a comment.

Carolyn W 
Rating:
1.0

The man at the store went in and changed my order without my permission. Was suppose to be contactless transaction, which I spent15-20 minutes explaining everything had been done online and I just needed the keys. When I returned the truck (supposed to be contactless) a lady comes out asking me for the keys I get ready to leave. When I told her they were in the drop box she got an attitude. After my return the store added more items to my order which I did not ask for and then charged me for a 3 day rental which I only reserved and had the truck for 2 days. Thankful that u haul customer service had no problem refunding my extra charges. Don’t recommend this location a bunch of crooks.

jennife k 
Rating:
2.0

Site had only one employee present at a time. They had limited knowledge, and had to call to get more information.

GILES D 
Rating:
5.0

Customer did not leave a comment.

Erik R 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE S 
Rating:
5.0

Customer did not leave a comment.

JAMES G 
Rating:
5.0

All good

ROBERT H 
Rating:
1.0

He charged me $28 more for some safe trip thing without my consent. I didnt check my email until after I had already moved and realized it then... Tried calling him and no answer.

JEFFREY B 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
2.0

Customer did not leave a comment.

TERRY N 
Rating:
3.0

Nothing.

RANDY W 
Rating:
1.0

Customer did not leave a comment.

JAMES L 
Rating:
4.0

Customer did not leave a comment.

ANTHONY T 
Rating:
3.0

Customer did not leave a comment.

Jerome M 
Rating:
1.0

The location at 10859 SE MARICAMP RD OCALA, FL 34472 is unsatisfactory for a drop off. There was no room to stop the trailer off…we attempted to back the trailer into a very tight spot with no luck. The person at the store suggested we take the trailer to a different location, which we did, about 3 miles up the road. The actual drop off location was perfect…lots of space and very helpful staff.

ROBERT M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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