Customer Reviews for Short Stop
(U-Haul Neighborhood Dealer)

42 reviews

146 W Old Cross Rd   New Market, VA 22844

(540) 740-9320

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat: 8 am - 9 pm
  • Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(540) 740-9320

146 W Old Cross Rd
New Market, VA 22844

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat: 8 am - 9 pm
  • Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This site is A wonderful place to rent from. Highly recommend

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
3.0

Rental price good mileage price was high

David B. 
Rating:
5.0

Wonderful service. By far the best experience I have ever had renting a truck!

Mary C. 
Rating:
3.0

The man who received me came out and was slightly rude and told me I could leave the truck, but that I could not leave the car tow equipment there. I told him that I had experienced bad service in regard to sites for pickup and drop-off and that I was leaving the equipment (because this is where I was told to leave it - and it was already 1/2 hour drive from Harrisonburg, my destination!) He relented.

Lyndell B. 
Rating:
4.0

The problem with uhaul is I was supposed to pick vehicle 10 miles from my original location then changed twice and finally 72 miles from where I started,,,, I have no intention of using this service again and doubt anyone gives a C R A P…… give this to you ceo,,,,,,, note small letters

John B. 
Rating:
2.0

My preferred location was less than a mile away from the move location at Shenandoah University in Winchester, VA. U-Haul rerouted me to New Market VA for the pickup. I drove two hours, round trip, to pick up the trailer in a vehicle that gets less than 14 MPG. Fuel in VA is now $4.50. I received an email of the change that I noticed after the fact. Further, he couldn't print a financial statement or email it. I gave him my phone to photograph, in two shots, the entirety of the agreement. I'd just returned from 20 hours in the air to discover the change. NOT A FAN.

William T. 
Rating:
4.0

Woodstock Storage Screwed me. They did not show. I needed to go to Short Stop 20+ miles away.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

The guy at the counter was really nice

MARCOS D. 
Rating:
4.0

Customer did not leave a comment.

DAMIANLEE H. 
Rating:
5.0

Customer did not leave a comment.

Marty H. 
Rating:
5.0

Need to explanation on iPhone vehicular report check in

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

Ian Y. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
1.0

El dueño o empleado fue muy grosero me trato muy mal es un.mal educado no creo pueda trabajar con publico es un malcriado y déspota me gritaba y me dijo muchas cosas ofensivas solo porque parquie el truck en un lugar que no era

ivonne Q. 
Rating:
5.0

Customer did not leave a comment.

JACE H. 
Rating:
4.0

Customer did not leave a comment.

gary W. 
Rating:
5.0

Customer did not leave a comment.

BRENDALEA W. 
Rating:
1.0

Did not provide me with what I requested and still charged me!!

JUSTINCOLEMAN C. 
Rating:
1.0

Have better employees , and you ripped me off. I should be getting a refund. Will not ever use this location or will I recommend to your service their.

DELMERLEE G. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
3.0

nothing

Klebert F. 
Rating:
3.0

Customer did not leave a comment.

DEBORAHANN H. 
Rating:
5.0

Very nice and personable. Efficient.

Debbie G. 
Rating:
1.0

When returning the truck back to this location The gentleman was too busy to be on his phone for personal matters than to help me out Is very disappointed in his service

GLEN D. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

TROY LANE C. 
Rating:
1.0

Find a new owner. Very poor service

WILLIAMMARSHALL P. 
Rating:
4.0

Location was a little difficult.

larry H. 
Rating:
4.0

Your allotted mile allowance is skimpy, to use a kind word. I drove direct to my destination, which was 4 miles pasr the drop-off point. I can understand your accountants may have found an obscured revenue stream within your operations. What customer would fight a few extra $$$ added after the toil of moving is complete? Not many, I'll bet, and that's a tidy sum to collect for the mass of people who trust your brand. Your move to raise more short-term income has worked. You've also lost this customer for the rest of My life. Get back to actual Customer Service.

KEVINGLENN C. 
Rating:
2.0

They did not have internet connection when I went to pick it up so it was a long check in process and the representative did not inform me of typical information like miles and drop off time that I could have attempted to adjust prior to my trip.

JEFFREYMICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

Hayleigh L. 
Rating:
1.0

Ripped us of our money had the truck for four hours wish I could demand a refund. I'm pissed.

KACIERAE L. 
Rating:
5.0

Customer did not leave a comment.

Maria Z. 
Rating:
5.0

Customer did not leave a comment.

MELISSAA R. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
No reviews have been submitted for this location.

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