Very courteous but, there were no boxes or anything and this was the only location locally that had the size trailer i needed.Denny B.
Customer Reviews for Shunar LLC
(U-Haul Neighborhood Dealer)
Lexington, KY 40517
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Buzz went Above & Beyond to make sure my experience was smooth & quick!!! A++++Ronald H.
Agents in Versailles helped us locate a truck when none available. This agent stayed late in order to assist. Great job!!!chris D.
Customer did not leave a comment.Anthony K.
Pickup and drop off location staff were awesome. The uhaul service itself is terrible and next time I will definitely avoid uhaul and go with another company for my moving needs.eddie M.
Customer did not leave a comment.destinie C.
Customer did not leave a comment.bill S.
A headlight is out, however I rented it on a sunny day and it didn't affect my rental.Robin R.
Customer did not leave a comment.vincent R.
Customer did not leave a comment.Michael C.
Buzzy Sarrett was great to work with, very friendly, professional and helpful.Ben C.
Customer did not leave a comment.Nichole E.
Charged for incorrect mileage. Charged for 94 miles but only drove 13 miles. I sent an email to 773005_AFM@uhaul.com after I received the bill on Saturday and have received no response. I will call them on Monday before disputing with my credit card company.Andrew M.
Refund deposits faster :)Jacob G.
Worst customer service I have ever received I had to do everything myself and was told one price and charged more. Was told market manger would call he never did and I truly feel I should get a refund for all I had to deal withTracy M.
I made a reservation in Nicholasville and know one called me to let me know someone wrecked the truck I was suppose to get . I call to make sure I can come pick up my truck and they inform me I would have to go to the next town over to get one . The uhaul person I talked with assured she would give me a 50 credit since I would have to go to the next town to get the truck which also meant it was more miles I was going to have to pay for the uhaul. Uhaul did not give me a 50 credit I have spent time on the phone and someone is suppose to calRhonda B.
Customer did not leave a comment.Francisco M.
This location is SKETCHY!!!! As a women renting this, going into an abandoned and messy culinary school to a back office of a building is terrifying. Even though the guy who checked me out was very kind, I would never recommend this location as it had me on full alert of being kidnapped. I am so glad I had a friend come with me and wait on me in the parking lot or I would have never gone in. Their internet was down when I went in which made the process take even longer, which added to my fear as I sat there. I texted my friend out in the parking lot the whole time and was constantly looking over my shoulder. I do not recommend and will never be using their services again.Patricia K.
Customer did not leave a comment.CLAY B.
Customer did not leave a comment.David M.
Associate went above and beyond very friendly and helpful knowledgeable and dependable. Works well with minoritiesCyreatha M.
Customer did not leave a comment.tina M.
Person in charge was helpful & friendly. The office was a little hard to find but location is good. Equipment very clean. I will rent from here again next time.Michelle Z.
The owner went beyond expectationJanet C.
Customer did not leave a comment.David M.
Was over charged. Currently working on getting my money back if possibleHassan M.
Customer did not leave a comment.florence G.
For all UHAUL locations, call the day before to confirm the truck is on-site and equipment ordered exists.Alfred D S.
Customer did not leave a comment.Kristopher B.
Better signage.Barry A.
Customer did not leave a comment.Gerald D.