Customer Reviews for Sierra Grocery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sierra Grocery

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tamiko B.
Rating:

Customer did not leave a comment.

Andrew S.
Rating:

Process was very simple. I thought the rates were fair, and the owner of the store was very pleasant to work with.

Bryan P.
Rating:

Customer did not leave a comment.

saeed Z.
Rating:

Customer did not leave a comment.

THEODORE P.
Rating:

Customer did not leave a comment.

Kristina F.
Rating:

the gentleman that helped me was very pleasant :)

mavis K.
Rating:

Overall awesome

Brittney N.
Rating:

Speed up the process at check out. I uploaded all of my information online, ONLY to have to do it again at the pickup site. They should have had my ID and everything already in their system.

JOHN V.
Rating:

This location was fine but the location I had initially booked my reservation through (Smoke Outlet) was incredibly unhelpful and didn't have a vehicle for me. I ended up having to go through the check-in process 3 separate times. Once on my phone and twice in each location.

Erin W.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Morgan C.
Rating:

i used the online to pick my truck up and sat for 30 mins before getting the keys also there was a lock on the back of the truck which took more time to get off as we didn't have 90 mins to wait in a locksmith so we did it ourselves. Worse experience dealing with U-Haul

Daniel K.
Rating:

Customer did not leave a comment.

Victor A.
Rating:

There seemed to be homeless people sleeping in the back of the truck. There were blankets and food scraps and even human poop in the back of the truck.

Jeff F.
Rating:

Respectful and polite

JOHN R.
Rating:

Richard the store owner is fantastic

Philip F.
Rating:

There's a discrepancy between the posted hours and the hours listed in Uhaul's system (ie they close at 8 rather than 9 etc) so you might want to fix that.

Javier M.
Rating:

Customer did not leave a comment.

adane M.
Rating:

The service at this location was very helpful. We were originally scheduled for a mobile pickup at 8:00am at the Convenant Media LLC location at 2424 Home Acre Dr Columbus, OH 43231. I wouldn't recommend to anyone to use the mobile check in. The photos were not processed correctly causing us to not be able to proceed with our pick up. We ended up going to another location that opened at 10:00am. We were then put behind schedule and were not able to complete everything needed for the day. We will now have to rent another truck.

Andre R.
Rating:

Customer service was great from the owner of the grocery store, but unfortunately I was charged for over 30 miles when I in fact drove 7.3 miles and I was also charged for a CDW protection when I decline the protection in-store verbally to the Clerk. The Experience aside to all of his errors was still decent. I'd recommend going directly to Uhaul for accuracy. I'll be calling customer service to have the charges removed

Lisa J.
Rating:

Customer did not leave a comment.

Sharon A.
Rating:

Customer did not leave a comment.

Shannan M.
Rating:

Customer did not leave a comment.

Kyla J.
Rating:

Keep it up! C/S was great, the truck was in great shape, no problems at all.

Tamiko B.
Rating:

I don't feel any improvements are necessary. Sierra grocery offers great customer service and go above and beyond to assist your needs. Thank you very much

Steven G.
Rating:

Super super nice and very pleasant to talk to

KARLA C.
Rating:

The only reason I could not recommend this location to a friend is that it is very very hard to find.

nii O.
Rating:

The agent was very friendly and professional.

Sri Harsha T.
Rating:

They charged me extra for Gas though I filled the tank to the level they gave me. I just drove for 11 miles and though I filled gas, they charged me for an additional 4.2 gallons($16.80) which is really bad.

Patrick E.
Rating:

Customer did not leave a comment.

Akshay S.
Rating:

Customer did not leave a comment.

Kathy M.
Rating:

Customer did not leave a comment.

susan L.
Rating:

Customer did not leave a comment.

Nicholas R.
Rating:

Customer did not leave a comment.

james F.
Rating:

Customer did not leave a comment.

Anthony I.
Rating:

Easy check-in, the rental was there and ready to go. Staff was friendly and helpful

Mark H.
Rating:

Customer did not leave a comment.

troy A.
Rating:

Customer did not leave a comment.

Scott T.
Rating:

Very friendly and helpful attendant

Larry N.
Rating:

Customer did not leave a comment.

Francisco G.
Rating:

Customer did not leave a comment.

FRANCIS O.
Rating:

Customer did not leave a comment.

Larry N.
Rating:

Truck problems: - The high speed blower on the heater fan did not work. - The windshield washer did not work.

Jan N.
Rating:

Customer did not leave a comment.

RICHARD M M.
Rating:

Above excellent. Great customer service, highly recommended!!!!!

Andy A.
Rating:

The floor of the truck was very muddy. It hadn't been cleaned someone last used it.

Shane M.
Rating:

Customer did not leave a comment.

Bill P.
Rating:

Customer did not leave a comment.

JOHN R.
Rating:

Customer did not leave a comment.

Linda E.
Rating:

Customer did not leave a comment.

Donald B.
Rating:

Customer did not leave a comment.

Rob T.
Rating:

A friend picked the truck up for me.

ELHADJ B.
Rating:

The customer service is no good

Robert F.
Rating:

I was charged double what was told to me on the website when I confirmed this rental. The rental was suppose to be $126 because I agreed to return to the same rental location and not leave in Athens OHIO. Please credit my card

KELLY B.
Rating:

I was very upset with my experience. I requested to pick up the U-Haul at a New Albany location close to my house. I get a text the night before stating I am to pick it up at the above location (which is just a random grocery store- so confusing!!). It was completely across town and in a bad area. It was hard to find and when I got there, the Store Owner was confused about my order (even though it was paid for in advance) and I had to wait 40 minutes before he gave me the keys. I was on hold with customer service trying to get someone and by the time I got connected, he figured it out. The store owner was very nice, however, I was not happy with how everything went and I don't understand why my pick up location got switched last minute. I don't plan to use U-Haul in the future.

Maureen C.
Rating:

The customer service excellent! Very friendly!

Andre I.
Rating:

n/a

Folasade A.
Rating:

Both of our rentals had battery issues and took a hour to sort out reservations. Staff friendly

Stephanie Z.
Rating:

My experience with uhaul was not good, I would like to be contacted regarding this experience.

Kevin P.
Rating:

Super friendly and quite fast.

Christopher C.
Rating:

Clean truck. Have multiple people who can rent a truck. I had to wait for owner to get my truck when I called specifically ahead toet them know when I'd arrive.

richmond K.
Rating:

Customer did not leave a comment.

Vicki J.
Rating:

I was overcharged

Shawn S.
Rating:

Customer did not leave a comment.

Timothy C.
Rating:

Customer did not leave a comment.

shield P.
Rating:

Nothing! The store staff was exceptionally friendly and helpful. Thank you for helping me move!

Tyra D.
Rating:

Customer did not leave a comment.

Rating:

Customer did not leave a comment.

JOHN R.
Rating:

nothing everything especially Richmond the owner of the store was great

JoAnn K J.
Rating:

The young that was the clerk was knowledge, efficient, and personable. Very professional.

Glynda B.
Rating:

We requested and paid for a furniture mover which was not provided. Otherwise, everything went smoothly.

SHAWN P.
Rating:

I have rented UHAUL trucks from several locations over the past last year. All have been satisfactory experiences. This time was no different. I was helped by several people most notably Richard. Everyone at this location was extremely nice and helpful. Everything was smooth and easy. I would recommend Sierra Market to anyone. Super nice people, smiles and hand shakes. A superb, professional business. I would definitely rent from them again!

FRANCIS N.
Rating:

Customer did not leave a comment.

Brenda K.
Rating:

I did not like renting from this location at all

Constance E.
Rating:

Customer did not leave a comment.

Antonio B.
Rating:

Customer did not leave a comment.

bryan R.
Rating:

Customer did not leave a comment.

John V.
Rating:

Customer did not leave a comment.

jaleh H.
Rating:

The truck was dirty. I have never rented such a dirty vehicle. It was a terrible experience.

DAMON H.
Rating:

Customer did not leave a comment.

patricia A.
Rating:

Customer did not leave a comment.

JOHN K.
Rating:

Customer did not leave a comment.

Andrew C.
Rating:

I dropped the trailer off on a Saturday afternoon, asked for a receipt and was told after they receive it in the system that I would receive and email. I called the grocery twice and U-Haul three times and it took almost 5 days to get a confirmation.

Keyla C.
Rating:

Customer did not leave a comment.

Kevin K.
Rating:

Contractor does not have a working printer, no contract provided. Changed my contract to include insurance, padded my cost. Refused to fix. Must contact corporate. Would not use this location. Very bad experience.

Loxie S.
Rating:

Need a large sign at the roadside, very hard to find.

Austin A.
Rating:

Oh my God I would not recommend this company for anyone please call my company who does it all for you they literally charged me 50 for my daughter ending up in the hospital which let me remind you is 2 years old did not care never wanted to care this location is literally overseas where they need to be type a people I promise you do not go to this location you will regret it I know you will do not do it do not take this to review as a grain of salt take it as an experience from someone who does not want you to have the same

Rodney F.
Rating:

Not well identifiable from road. Need UHAUL sign that is visible. I was directed to this location while there was a much better UHAUL location closer to the address that we moved to. I would not have sent anyone to drop off at this location.

Tamara F.
Rating:

Don't change pick up location the day of. I selected a specific location that allowed me to reserve a truck. The morning of the pick up date, uhaul changed my pick up location. Location matters.

BELL K.
Rating:

Double charge on credit card.

Lori L.
Rating:

Customer did not leave a comment.

Alan N.
Rating:

This location did not have moving pads that I ordered, so I had to drive around to purchase moving pads, this location did not have a working printer to print a contract. The worst part was the unwillingness by the operator to accept responsibility for being ill prepared to operate a uhaul rental business.

Dawn E.
Rating:

Customer did not leave a comment.

Krissy B.
Rating:

Van was there/ready to rent but the lady working at the store did not know how to rent the trucks out. The guy wasn't there until 20 min after my scheduled pickup.

Keisha H.
Rating:

Customer did not leave a comment.

alie D.
Rating:

Customer did not leave a comment.

gary H.
Rating:

This total experience was an absolute disaster. Not only would I not recommend this location, I would not recommend UHual and I certainly won't be using this company ever again.

Anson D.
Rating:

Customer did not leave a comment.

Jay S.
Rating:

Customer did not leave a comment.

Karen D.
Rating:

Very friendly and professional

No reviews have been submitted for this location.

Back
To Top