My reservation was made 2 weeks in advance for a different location (1247 Martin Luther King Jr. Way, Merced) for pick-up & drop-off which is located within a 10 mins walking distance from my home. On the day of pick-up reservation you relocated me to the pick-up location at 2785 N. Sante Fe Ave, Merced which is 3.8 miles from my home. It takes approximately over an hour to walk to. I was forced to find a last minute ride who would be available to drive me to my pick-up location and drop-off due to the long distance from my point of origin.. If I had taken an Uber or Lyft, for not being able to find an available friend. U-Haul should foot the bill. Penalizing a customer by relocating their original pick-up/drop-off locations for having an early rental request is very poor customer service. The one Good thing: The woman who runs the 2785 N. Sante Fe Ave, Merced office provides excellent customer service. She was very accommodating and helpful.
Karina Turner
Customer Reviews for Sierra Storage North Merced
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. This location went well above to find what I was looking for.
janet hinesNothing pickup was fast and easy clear communication on self dispatch instructions very satisfied with my uhaul experience
Jeremy BreckemridgeClean truck, amazing service. The woman made the renting process quick and painless.
liz YanezGreat customer service, always very friendly and helpful. I've moved 4 times around this area and I always go to this location it's always an excellent experience!
Juan OrnelasEverything went well and smooth. The Uhaul rep was informative and attentive. No complaints
David JimenezFrom the beginning the staff was friendly and helpful, even when I moved out of the storage unit, the staff was very helpful.
Melissa Mitchell | Overall ExperienceRented UHaul during rainy weather. Windshield wipers needed updating. Truck was clean with a full tank of gas, which was much appreciated.
Karina TurnerGreat customer service
Anthony IencarelliAssociate who helped me needs to get a new smart phone to be able to follow through with the U-Haul digital check in procedures. Outside of that she was very helpful, polite and friendly.
Charles PerezThank you
luz chavezRepnwas excellent. Answered all my questions and was very knowledgeable.
Lynda JonesBest customer service 🙏🏼❤️
Kourosh AyeriaCustomer service clerk was very helpful and process was very easy!
Erika PerryThere is nothing. 5 stars 🌟 score a 10
Tina RiveraWill never use a U-Haul at this location again. Went to drop off my vehicle when they said they would be open and the office was closed, they did not instruct me on how to close out the vehicle and nobody would answer the phone. Very unprofessional and I will never use them ever again.
kashnier russellBarbara at Sierra Storage is awesome!
Doug StewartI initially tried to return my truck at 4pm on Monday afternoon (during normal business hours) only to find a closed for the day sign on the office door. I returned it a day early because I did NOT feel comfortable just leaving the truck on the street on Tuesday morning before they opened which the location instructed me to do. After speaking with Uhaul representatives, I was advised to download the app and photograph the process before leaving the vehicle which is something I was not informed of by the location staff.
Jeffrey AdamsWhen we went to pick up the truck the truck wasn't even there the person who had it hadn't even brought it back in so we had to leave and wait for a phone call because a truck was still like an half an hour away if not more and when we did pick the truck up it had a marijuana smell in it.
stella crowsonNothing
alejandro paramoBrenda was amazing
Teresa BrooksThis was a great, efficient, friendly experience. I could not have asked for it to go better, especially during the trying times of trying to move. I will use this facility again.
Torrin JohnsonNothing. Very pleased as always
STEVENGENE MEADStaff was excellent and helpful.
Sally McKenzieBarbara was not only helpful with my trailer rental she also helped me with my storage rental she has excellent customer service
JOE MCDONALDSorry about the late review but I had to make sure I let everyone know about Barbara! I had a lot of trouble with the u-haul 24/7 but she fixed everything for me in the office. STELLAR CUSTOMER SERVICE!!! THANK YOU SO MUCH!!!
amarpal singnElla es my agradable y educada
Llilia ContrerasThe person who helped me was really nice! She was personable and polite!
Natalie SturgeonBarbara provided a wonderful and welcoming environment explained charges thoroughly overall she was friendly and helpful
Mariah RichardsonNo mobile pickup. The manager said the lock box is broken.
Romeo TrocinoI was told to return the truck with as much gas as it went out with, 1/8 tank. I did that, even a little more. I was charged a fuel charge. This doesn’t make sense, if you want it back full, give it to me full. Ripping off customers for a few dollars isn’t good business. I will go with Penske next time
gary rungeJust keep doing what your doing i love the young lady who helped me very friendly and really sweetheart thank you Barbara
ramona medinaVery pleasant and highly recommend
James ColeAt this time I recommend no changes. Barbara is a delightful lady and she really helped me out tremendously. Her knowledge is unwavering. She’s a very happy person and seems to like her job a lot. And that helps make your business transaction flow smoothly. Thanks Barbara for a great experience.
DEBORAH GEORGEBarbara was a great help to me I only.needed a storage for 30 days but she was super friendly and.helpful
VICKY HULL | Overall ExperienceWe lost a tire on this dolly trailer, So we find this place close and left it there. Terry
terry decottBarbara did awesome services
Julio RodriguezriveraVery professional and friendly!
Yvette MunozI had a good experience with this U-Haul location. Barbara was very easy going and easy to work with. I will most likely be going there again.
ROBIN BRAZILThey charged me for low fuel when I returned it a quarter tank
Skyler LlewellynExplain charges properly
Paul michael AdamsCould not use storage unit. Full of rat feces. Afraid items would get damage. So gave away most of my stuff and build shelves in home to keep what I needed. The young lady that works there Kaitlyn I believe is her name is very sweet and friendly though.
Maribel Rodriguez | Overall ExperienceExcellent Customer Service.
Vang VangI was never told that I have to return the vehicle with 1/4 of a tank and I was charged a $98 for gas dollar for gas makes no sense this is a rip off
MARIA LOPEZNothing
RICHARD MARTINThank you for everything. It was much appreciated.
Lisette Salinas | Overall Experiencedoor broke came down while I was inside no easy way to get out did not have my phone in my pocket or I would have called 911
GREGORY BENNETT | Overall ExperienceThis location is good for those who are storing at this location. This is not a good location to drop off a trailer of any type or the larger trucks. Parking was limited and tight.
CHRISTOPHER BUSCHthey did not have what I needed and the truck was in bad shape.
TERRANCE TAYLORSafety check!!!!!!
STEPHEN GOODThe lady working there was very friendly
MANUEL FRADEI had to return the rental by 715 am, before the location opened and was charged an after hours drop off fee??? Ridiculous
RICKY MARTINThere was no code provided to be able to leave independently. This causes a lot of strain. We were told the last time we could leave the facility was at 6pm. The website says 10 PM. Won't be back.
Alicia Medina | Overall ExperienceI ended up not needing to use the storage facility after all.
Privacy Request | First ImpressionsI ended up not needing to use the storage facility after all.
Privacy Request | First Impressions