Customer Reviews for Signature Paving Services Inc
(U-Haul Neighborhood Dealer)

208 reviews

27500 SW Garland Rd   Newberg, OR 97132

(503) 476-9418

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(503) 476-9418

27500 SW Garland Rd
Newberg, OR 97132

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AARON W. 
Rating:
4.0

There was no guidance about what information was required for an after-hours drop off (mileage, fuel tank, etc.) - that would've been helpful.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

JULIO B. 
Rating:
5.0

It was all great

Kelly E. 
Rating:
5.0

Everything was perfect and service was excellent and fast thank you

Joe H. 
Rating:
5.0

The truck we reserved was ready on time. No issues. Thank you!

Jason H. 
Rating:
4.0

The location was back in the woods and we dropped off while no one was there. Area was not very inviting.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

DeShawna N. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
2.0

I want informed of the mileage charge

Juan G. 
Rating:
5.0

Customer did not leave a comment.

BRANDT RAYMOND C. 
Rating:
5.0

Can't think of anything! Service was excellent extremely happy with overall experience! Thank you

CHARLES GENE M. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
1.0

This pick up location was 20 miles across Portland from where I had actually reserved the trailer. I only rated this location poorly, because it was not at all where I had reserved the trailer from.

ERIC W. 
Rating:
4.0

Just make sure the vehicle is clean inside the cargo area as well as the cab.

Gary B. 
Rating:
5.0

Equipment was ready. Check in was easy. Attendant was helpful, friendly, and knowledgeable

James L. 
Rating:
5.0

This uhaul business is the best one I have ever been to, hands down.

AUSTIN T. 
Rating:
5.0

No improvement needed

KENNETH HERMAN G. 
Rating:
3.0

We were charged for a full tank of gas when it wasn't full when we picked it up. Only put about 20 miles on it and gas tank was about 8/10 full but was charged to completely fill it up.

Marilyn T. 
Rating:
5.0

Customer did not leave a comment.

Cathleen N. 
Rating:
3.0

The dropoff was after hours when the office was closed.

JIMMIE F. 
Rating:
5.0

The lady that helped us was awesome!

Lynn Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Great service, friendly smile, clean pickup and vehicle. Thanks again Signature.

Keegan B. 
Rating:
4.0

Customer did not leave a comment.

RYAN A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND BRUCE C. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
5.0

Great experience, price and friendly customer service! Will definitely be back!

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Theresa L. 
Rating:
5.0

Great customer service. Friendly and efficient.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Terri T. 
Rating:
3.0

This truck only got 8miles to the gallon. Trucks you are using for the longer trips should be the newer trucks that get better gas mileage.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

Truck cab had mouse poop and smelled funny, otherwise good.

Janel D. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Truck was awesome.

Richard D. 
Rating:
5.0

I received very friendly and excellent service at Signature Paving!

Andrew A. 
Rating:
4.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

Customer did not leave a comment.

clark H. 
Rating:
2.0

I would like some kind of monetary compensation/refund for this wildly unsatisfactory truck. The truck was filthy inside. Sticky sugary soda puddles in the cup holders and door bins. Icky spray pattern on inside driver side window and front windshield that I came to realize was sneeze spray. Dried vomit on inside of cargo compartment. Disgusting. I spent 45 minutes and my own windex and limited clorox wipes cleaning this Covid vessel before we could begin to load it and spend the next 6 days in it. Plaster dust, rocks and dirt inside cargo compartment. Oil life was at 14% at the beginning of 3500 mile trip. I have NEVER received U-Haul equipment in this condition in the 35 years or so I've been a customer. We're in the middle of a PANDEMIC and you have a commitment to cleanliness statement on your website. Dried vomit and sneeze on the surfaces is not what you promised.

CAROLINE M. 
Rating:
4.0

Nothing bad about this location, just a horrible experience from uhaul backstage. I was told I could pick up my rental 10 miles from my house, then the day before I was sent over 25 miles away. When I got there the lock box was broken and I ended up driving another 30 miles to this location. You shouldn't guarantee a location if it's not available to begin with.

Richard M. 
Rating:
2.0

Better communication between all sales departments at UHAUL. Why UHAUL doesn't improve communication between sales departments, seems self destructive. I know I don't appreciate it. When prior reservation agreements are disregarded at the point of sale.

Michael S. 
Rating:
5.0

No comment

Lane M. 
Rating:
5.0

N/A. I did notice someone left their external phone charger in the truck front dash. It's really easy to leave things there & not see them or forget due to the steep curve from dash to windshield. I left it w/ the key in the drop box. The online sign in/out is amazing & as someone who has U-haul for years thinks it takes it to the next level. Thanks Again!

Jeff P. 
Rating:
5.0

Great customer service!

Pam B. 
Rating:
5.0

Customer did not leave a comment.

don B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
1.0

Picking up truck and customer service was a very irritating and drawn out process. It took almost a half hour to go thru the process. And for those customers without a smart phone, you are screwed. I understand covid has changed the way business is done but I'm not sure things would have been any different prior to the pandemic.

Cheryl C. 
Rating:
3.0

Used 24/7 and dropped off after hours. The location was easy to find and 34/7 worked well.

alana C. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

You guys rocked it and on such short notice! THANK YOU AGAIN!!!!

Luke J. 
Rating:
5.0

Very easy to drop off keys and efficient service.

Hayley M. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
4.0

this was not the location noted on my contract of 23830 NE Dunberg Loop, Newberg, OR . which is a storage location and NOT a U-haul dealer and is located another 5.3 miles further away. As a result I was billed additional mileage and fuel.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
1.0

The U-Haul lady was on lunch, so a man tried to help me. He was extremely rude I did check in online and asked for my key which he refused to give me without the card I paid with. I didn't have the card I used my sisters. I told him I checked in online it said to get my key. He refused and I waited almost An hour at the location just for the lady to get back and give me the key right away. She was very kind.

Desiray W. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

People were so friendly and they had a special greeter at the door to make things even better. Will use them whenever I need a truck or van.

christopher C. 
Rating:
5.0

Such a nice lady!! Terrific experience for my Grandson's first "solo" contract!! Thanks, Sharon Hundley

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Micaela P. 
Rating:
5.0

Excellent customer service

David G S. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
3.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

Customer did not leave a comment.

ROD C. 
Rating:
5.0

LOVED THE LOCATION AND THE SERVICE. PERFECT MOVE.

Victoria W. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
1.0

Whoever it is that helped me lied to my face about a part I needed, and suggested I drive back to town to buy one at another store. 100% bullshit, 0% helpful.

Grant S. 
Rating:
5.0

Customer did not leave a comment.

clark H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Hajontaie M. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Very friendly staff and a perfect experience! The young lady at the desk was very nice and got me on my way quickly.

mark T. 
Rating:
5.0

I was stupid and filled the truck up instead of just getting back to the a bit less than 1/2 tank it started with. It would be nice if Uhaul would have given me some money for the Free gas they got. This is a Uhaul issue not a location complaint.

Tim S. 
Rating:
4.0

Difficult to find location. Personally had a lot of issues doing a simple thing like printing a receipt when we returned the vehicle,

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Kylie D. 
Rating:
5.0

Keep up the great work. This was our second experience with this location and it was just as good as the first. Quick in and out and friendly professional service.

Dave P. 
Rating:
5.0

Customer did not leave a comment.

Sergey O. 
Rating:
5.0

Not a thing. Great in and out check out service provided by Lindsay.

Dave P. 
Rating:
5.0

Customer did not leave a comment.

Araminta M. 
Rating:
1.0

The location is fine, the people at the location have always been friendly as we use uhaul a couple times a year . However, our last experience was terrible but not the locations fault. We first tried to get a truck at the newberg/Dundee address. We showed up and they didn't have a truck available at the time they said it would be. This set our plans back several hours. We ended up picking up another truck at a different location, we first got in the truck The check engine light was on. We had problems with the truck the whole time. It would go barley 20 miles an hour and would stall. It was very dangerous. And still paid almost 100 dollars for a truck that we only used for and hour. Very disappointing experience.

Kirsten F. 
Rating:
1.0

First, my reservation was on Saturday, but uhaul made two reservation's, Friday and Saturday. Location was closed on a Saturday. Ridiculous, because most people move on Saturday. The whole self check thing wouldn't work, so after waiting 10 minutes to speak to a human, I finally was able to return the truck. Over all, I hate dealing with uhaul.

Jonathan M. 
Rating:
1.0

Bad customer service at Mcminnville, OR Sears location. Do NOT recommend them.

Jordan V. 
Rating:
4.0

Customer did not leave a comment.

carole or Mathew H. 
Rating:
5.0

Jill was very helpful and professional. Moving is very stressful in general and Jill was able to eliminate the stress of renting the moving truck. Thanks Jill!!

Natalie C. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Jodie H. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Signature Paving Services Inc. is a great place to rent trailers from. Great experience.

Justin L. 
Rating:
4.0

Other than gravel road entry(not uhauls fault, lot on paving company land), experience couldn't have been easier

Laura D. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

your website sent me to another location! Website experience questionaire I filled out at end did not leave me a place to add comments.... wonder why? Providing references to rent a trailer is total SHIT! What am I terrorist? Criminal? I'm a godamn veteran and the fact that I have to provide references either A should be put into the web application so I'm not sitting there wondering who should be my contact info and let them know hey, they are going to call you or B the office will ask you this question so bring an address book because they are going to ask for numbers to call. Criminals suck and I'm sorry your company has been used in bad ways but I will seek other companies if I'm going to have to spill out all my personal information for a fucking trailer. People at the desk were very helpful and patient with me and understood my frustration. Your website, questionaires and your invasion of my personal information SUCK. If you truly care about your customers.... fix it. Ken Trox

Ken T. 
Rating:
1.0

Customer did not leave a comment.

Morgan R. 
No reviews have been submitted for this location.

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