We were charged for a full tank of gas when it wasn't full when we picked it up. Only put about 20 miles on it and gas tank was about 8/10 full but was charged to completely fill it up.Marilyn T.
Moving Truck Rental in Newberg, OR at Signature Paving Services Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Newberg, OR 97132
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The dropoff was after hours when the office was closed.JIMMIE F.
The lady that helped us was awesome!Lynn Z.
Great service, friendly smile, clean pickup and vehicle. Thanks again Signature.Keegan B.
Great experience, price and friendly customer service! Will definitely be back!Mark G.
Great customer service. Friendly and efficient.Michael P.
This truck only got 8miles to the gallon. Trucks you are using for the longer trips should be the newer trucks that get better gas mileage.Michael M.
Truck cab had mouse poop and smelled funny, otherwise good.Janel D.
Truck was awesome.Richard D.
I received very friendly and excellent service at Signature Paving!Andrew A.
I would like some kind of monetary compensation/refund for this wildly unsatisfactory truck. The truck was filthy inside. Sticky sugary soda puddles in the cup holders and door bins. Icky spray pattern on inside driver side window and front windshield that I came to realize was sneeze spray. Dried vomit on inside of cargo compartment. Disgusting. I spent 45 minutes and my own windex and limited clorox wipes cleaning this Covid vessel before we could begin to load it and spend the next 6 days in it. Plaster dust, rocks and dirt inside cargo compartment. Oil life was at 14% at the beginning of 3500 mile trip. I have NEVER received U-Haul equipment in this condition in the 35 years or so I've been a customer. We're in the middle of a PANDEMIC and you have a commitment to cleanliness statement on your website. Dried vomit and sneeze on the surfaces is not what you promised.CAROLINE M.
Nothing bad about this location, just a horrible experience from uhaul backstage. I was told I could pick up my rental 10 miles from my house, then the day before I was sent over 25 miles away. When I got there the lock box was broken and I ended up driving another 30 miles to this location. You shouldn't guarantee a location if it's not available to begin with.Richard M.
Better communication between all sales departments at UHAUL. Why UHAUL doesn't improve communication between sales departments, seems self destructive. I know I don't appreciate it. When prior reservation agreements are disregarded at the point of sale.Michael S.
No commentLane M.
N/A. I did notice someone left their external phone charger in the truck front dash. It's really easy to leave things there & not see them or forget due to the steep curve from dash to windshield. I left it w/ the key in the drop box. The online sign in/out is amazing & as someone who has U-haul for years thinks it takes it to the next level. Thanks Again!Jeff P.
Great customer service!Pam B.
Picking up truck and customer service was a very irritating and drawn out process. It took almost a half hour to go thru the process. And for those customers without a smart phone, you are screwed. I understand covid has changed the way business is done but I'm not sure things would have been any different prior to the pandemic.Cheryl C.
Used 24/7 and dropped off after hours. The location was easy to find and 34/7 worked well.alana C.
You guys rocked it and on such short notice! THANK YOU AGAIN!!!!Luke J.
Very easy to drop off keys and efficient service.Hayley M.
this was not the location noted on my contract of 23830 NE Dunberg Loop, Newberg, OR . which is a storage location and NOT a U-haul dealer and is located another 5.3 miles further away. As a result I was billed additional mileage and fuel.Ronald F.
The U-Haul lady was on lunch, so a man tried to help me. He was extremely rude I did check in online and asked for my key which he refused to give me without the card I paid with. I didn't have the card I used my sisters. I told him I checked in online it said to get my key. He refused and I waited almost An hour at the location just for the lady to get back and give me the key right away. She was very kind.Desiray W.
People were so friendly and they had a special greeter at the door to make things even better. Will use them whenever I need a truck or van.christopher C.
Such a nice lady!! Terrific experience for my Grandson's first "solo" contract!! Thanks, Sharon HundleySharon H.
Excellent customer serviceDavid G S.