Russ is great. Very helpful.
BENJAMIN C
Customer Reviews for Simple Treasures Antiques & Gifts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. It was super easy getting the u haul. Great customer service. Nice and clean vehicle. It was great!
CHRISTINA RIt was hard to get pictures at location. I believe your process(app) needs work. We had to restart several times. Got all pictures except one or two and got the spinning wheel. Not enough room to move far enough away to get pictures. Had a heck of time.
Susan PExcellent service at this location. They made it easy to return when I was finished. Thank you very much. 🤗
STEPHANIE PTruck condition was very poor, door was damaged and had to be slammed to close,engine did not run 100%
MICHAEL GThe agent was polite and friendly, he was very efficient and knowledgeable.
WILLIAM Kgreat service, very nice man.
WILLIAM WThe service at this location is excellent!
KAREN Ttrailer I wanted 6'x12' was not available. had to pay twice as much for a car trailer
Justin mTires on truck were legal but needed to be replaced.
Howard CRuss was awesome very helpful and courteous will rent from U-Haul for those facts alone thank you
TAMMY GService was excellaant. Agent was very kind and informed.
francis dThis place is great customer service and equipment and if you need something they just might have it. Great people that run it.please stop in if you are in the area.
Rebecca HGreat customer service!
Heather PHad the truck a little longer by 2 hours and was charged another day rental on it that should not have happened at all. That is horrible
Lori KEasy pick up and Great Service
Paula BThe guy was super friendly and helpful would definitely recommend
Jeremiah CDue to lack of inventory due to peak usage in Wilkes Barre, Pa I was referred to Meshoppen location. A little extra travel was worth the availability. Thank you for finding me trailer on short notice. Thank you. John
John YGreat place
Michael NTune up for the truck
Donato NEasy to book and great communication
Michelle BNothing, this gentleman was super helpful
fran mVery friendly and accomodating!
trudy cRented a 5 X8Utility trailer. Got to location to pick up my lawnmower and Lawn mower would not fit in trailer. Trailer was only 4 X 8 when measured. Location would not refund my money because trailer was in system as a 5 X 8.
robert kI had to travel 40 plus miles to pick up this 20-ft truck, it was out in the sticks, and it was not the location that I was expected to pick up at. The original location was 5 mi from my home. It hindered my moving operation as I had people there to help me at certain times and it put a damper on that.
Stacey GEveryone who helped, were great and very helpful
Barbara PAll went great. Everyone was pleasant a d kind. They even installed the car dolly and car. Awesome experience!!!
kerensa rVery nice man and helpful. I was very happy to find this location near Tunkhannock.
Robert GI reserved a 20’ truck 2 weeks before called company 2 days before I needed it and there wasn’t one available around had to settle for a 15’ and make 2 trips instead of one is that how u make more money . More miles is more money on mileage more on gas witch is very expense now wasn’t happy in that pount
Fred GWe have no complaints. They went out of their way to make sure we had the right size truck and supplies we needed for an easy move. Great folks to work with.
Joanie RThe process to return the truck was very long. Your computer system is very slow
Brian NYour trailer was labeled 5’9” It doesn’t reflect measurement INSIDE the trailer.. These are outside dimensions . My equipment is 61 “ and wouldn’t fit , so I had to return it .
james rService was excellent! I can't think of anything that needs improved. I appreciate the kindness that was shown to me, and their willingness to help.
Jeffrey HThe people at this location are VERY NICE and great to work with. The location is great as it is easy to get into and out of the parking lot. I would definitely recommend this location to anyone who would say they need to rent a U-Haul.
Debra Tyour online rental process takes to long.
robert kThey were fucking AWESOME!
Jeffrey PThis wasn’t the location I had originally requested. I think if I request a location for a reason it should be honored and I shouldn’t have to drive to another location to pick up my truck.
ZACHARY GNothing, I have Return the 15 Footer Truck back! It is there today! Thank you so very much for your business!
mana mI couldn't use the tow dolly, a rock was stuck in the ramp if the left side. Had to get another way to get the towed vehicle home. Discovered the problem after the vehicle was transportation home. The driver of the flatbed that brought it home for me noticed the rock wedged in the ramp slide area.
john mHeather and her husband were great!
Angela SThe air pressure in the tires was only 20 lbs and all moving parts were not lubricated on the two wheel car carrier.
MIKE AGood people
JORGE MYou called me at work, I work in a hospital. I explained in a text that I’m sorry I didn’t have time to go through what was wrong at the time of the call, can you call me back. Got a call back late at night. I work 12 hour shifts. The only reason I was confused was because I had a receipt for 124.89 and then you were saying you tried charging 172. All I needed was an explanation and never received one.
Emily PWhen I went to pick up my trailer there was no one there to do it. The lady working the store printed out the directions. I tried for about one hour and I called the U-Haul in Dalton pa. I have used them before. He tried to help me over phone but decided to come out and help me. I did not get his name but he was great. Like I said I did use that location before in Dalton and I would definitely use it again. I waited for him to come, he got my trailer hooked up and I couldn't thank him enough. Many thanks to the U-Haul in Dalton pa!!!
ellen y