Make returning the equipment easier. DO NOT require signing up for the Uhaul App part of the return process. I am sorely disappointed in the frustration I had with the UHAUL return system. LOSE the damn computer.
ROBERT A
Customer Reviews for Simply Smart Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a 20’ box truck in Livingston, TN. They didn’t have my truck, I had to drive 30 minutes just to get the truck then they give me the 26’ which is damn near a semi. Awful experience will need compensation.
JAMES HNewer facility. Wide aisles and paved. Security cameras everywhere. Staff friendly and knowledgeable. 10 X better than where we used last year. Definitely recommend.
STEPHEN CGreat Truck & Experience- totally reliable & fast transactions. Helped my move tremendously!
JERRY BPick up was easy and quick, staff was professional and friendly, and I was in and out in no time
ROBERT MCould not get the app to work when I turned in the truck. Was able to call the 800 number and received great help from the agent I spoke to.
JOSEPH RI used the self return option so we didn't meet any personnel at the return location. It was a Sunday. The only improvement I could suggest for uhaul would be to provide the total cost including insurance and taxes so the amount isn't a surprise when you come in to pick up a rental. I reserved a uhaul from an oak ridge, TN location. 2 days before I was due to arrive, they called to say I would need to pick up a truck elsewhere. Car works picked up ball and had the truck I needed.
NIKI BVery courteous and helpful employees.
TERRY KVery easy & Efficient!!
JERRY BNothing
BRUCE BIt was great experience, really good customer service!
JENNIFER P