Drop off location was almost impossible to find. The GPS took me to the wrong place and the name of the location was not even on Google maps. However, when I finally found a number to call, the lady was very helpful.
JOHN P
Customer Reviews for Sims Strong Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mitchell, Maureen, and Ed are excellent people and did a great job.
BRYAN PIt went well.
marvin wThere was a fee added to the total. When I asked her what it was for, she told me we went over on mileage. When I proved to her that we didn't go over on mileage she said it was because the tank had less gas in it than when we picked it up. When I proved to her the the gauge had more that what we picked it up with, (with a picture of the gauge) she said it was for missing furniture blankets. If that was true then it was my fault for trusting the person we picked it up from as I did not count them. Thats what i get for trusting a Uhaul representive.
DeAnn RU-Haul changed my pick up location to day before I had pick up. I had to drive further to get the trailer, even though I reserved the trailer almost a month and a half in advance.
Jeremy fLocal, friendly staff put in extra effort to have my truck reservation filled when I needed it.
David LExcellent n friendly customer service!
Rita BNothing it went great; the customer service was wonderful.
paul CMs. Sims-Strong was very pleasant to work with. From scheduling pick up, to completing necessary documents, and to returning the equipment everything was professionally handled. I would highly recommend this location.
William LThe cargo trailer leaked rainwater in from the roof
Larry SReturned my truck close to 6am and the lady there was incredibly helpful. I felt bad for disturbing her so early.
christopher lThis location is helping me resolve all the issues immediately.
Dale QStaff was super, great experience.
LEONARD C5 by 5
Johnny PVery warm, friendly and caring customer service
Randy HNever recommend this location to anyone due to harassment I had to go through with owner!!
Kristin WUhaul never gave me the option of dropping off at this location when I complained they said drop it anywhere why was this location not available when I reserved my trailer
Mark HNa
Jeffery JNa
Jeffery JLoved the lady that helped me. So sweet
HEATHER CEasy to work with. Very helpful. Location is in downtown Scotland. Easy pick up and return
Darren LNothing
HEATHER CPersonnel was working at her other job when we dropped off truck, so her relative had received us.
Sonya MVery friendly and professional
Josmon GLocation was kinda hard to find if you are not from that part of the area. But great friendly atmosphere. People were very nice.
Kevin RGreat people
Brent HThe location owner and "employees" were very nice and helpful. However it was a strange experience. This location is run through a personal residence, not a commercial building. They did not have a printer on site to print my contract (it was printed off site). It took a long time to get the equipment picked up from the over flow lot (total time to get the equipment was about an hour).
Danny DPick up location was very unorganized, but I got the feeling they were very new to the business. The ladies were very nice, but wasn’t sure how to do anything.
Michael S