Customer Reviews for Sitka Builders
(U-Haul Neighborhood Dealer)

Rating:

5.0

I don't think the people of this location need to change anything to remain a 5 star location. What needs to happen is UHaul needs to fix their geofencing sensitivity and their app - Each time I use the app to do any kind of business with UHaul, i have to back out after it freezes for several minutes or refuses to progress because it thinks I've left the area. I know UHaul wants people to use the app to be sure they have a consistent quality experience, but wow, no one wants the consistent low level of quality the app provides. And again, all that aside, these guys at this location did great, they were friendly and helpful, and the equipment was in great shape. If I need to rent another truck up in Bellingham, I'm 100% certain I'll be choosing Sitka as the source. Thank you!

Rating:

5.0

The actual pickup location was great, they had a truck for me and they were very helpful and speedy. That being said I wish I could rate this poor but I do not want Sitka builders to get a bad review. The Ferndale Self storage uhaul location is where I would leave the bad review for. I reserved a Uhaul truck from their location over a month ago. They forgot to put the key out and since I wanted to pick up at 9am(a reasonable hour) they weren't open until 10am. I got a message from Uhaul saying to call them. Found this all out while I was on my way out to pickup the Uhaul. I had friends showing up at my old home to help me move who needed to wait for me. I was then redirected to another Uhaul location and was told there would be a truck there for me. Upon arriving there I was told they had no trucks available of any size. Then was redirected to the third location of Sitka Builders. I really dislike leaving bad reviews but I will most certainly never be using Uhaul again so here go.

Rating:

5.0

Easy drop off. Friendly staff

Rating:

2.0

The directions to get to the location were incorrect- we found it by looking for U-Haul trucks. I was very frustrated with U-Haul that I couldn’t specify the drop off location. My storage unit is located at a U-Haul storage facility but instead I had to go to another place and deal with all the logistics of getting a ride back etc, instead of simply being able to leave it at the U-Haul facility next to my home. I’m very disappointed in what appears to be complete disinterest in customer service at U-Haul. Didn’t used to be that way. Now you just ask dissatisfied customers to give their time to answering surveys to improve customer service- as though that somehow makes up for the fact that there is virtually NO customer service. You just look for ways for the customer to help your bottomline rather than seeing running a business as a means of providing a service and creating a mutually beneficial relationship. Shame on you.

Rating:

5.0

Easy in & out. Very personable. Has pumps on site to fill up truck when returning.

Rating:

5.0

It was good

Rating:

5.0

Bill was $200 over estimate They said oh there's nothing we can do about that You'll get that in California

Rating:

4.0

hours need to be better for the weekends. this is when most people move but on sundays the store was only open from 11-3pm. it's SO much easier to pick up and drop off with an actual human instead of an app. the app-based pickup is really buggy and tedious and weird.

Rating:

5.0

Everything was Great! Will definitely use the services here again. Maggie was very efficient and knowledgeable :) Mahalo

Rating:

5.0

Nothing

Rating:

3.0

The truck rode poorly, it bounced like the tires were unbalanced and it made me nervous.

Rating:

5.0

excellent service

Rating:

4.0

Service was outstanding - even though I didn't get the 26' truck I rented. I had to take a 20' truck because the 26 wasn't there. I originally rented in Blaine, then they switched me to Bellingham where the truck was supposed to be - but wasn't. The extra 6' would have been great. I wasn't able to move all my stuff - but I don't blame the manager of the Bellingham location. Wasn't their fault.

Rating:

5.0

No improvements needed. Great as is. I wrote a review but it looks like it got discarded by the site, I couldnt get it mailed, it just disappeared.

Rating:

3.0

I would give my experience an excellent rating based on the effort, dedication and friendliness of the staff member who assisted me at check-in. However, U-Hauls program was terrible. The system kept shutting down, freezing and there were multiple attempts to complete the check in process. During the 30 mins. of waiting, there were moments of not knowing if we were going to get the rental van at all. It was VERY stressful and only compounded the stress of moving. Thankfully, the staff member kept trying. Returning the van was only completed by calling the owner. The system was still not working. My receipt says I returned the van three hours after I actually returned it and I’m not even sure if I was overcharged or not. U-Haul would be my last option if I had to move again.

Rating:

2.0

The online review to pick up the equipment and drop it off took way too long

Rating:

5.0

Be able to except cash not everyone uses debit or credit card I know because my sister is one of them she only uses cash she does even have a debit or credit cards