The inside of the trailer was not clean on the inside when I picked it up. Lots of dirt/debris and floor is stained . I cleaned the debris but not the stains .I took before pictures just in case it comes back to me and charged for it. I can be contacted at 985-791-3051 if you need the pictures
Dusty O
Customer Reviews for SJ Keller LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice & very helpful people, i would definitely recommend to anyone
Robin MBest service around here.
stephan kSJ Keller was not the problem, U-Haul was the problem. I made a reservation on Monday for a Friday pick up at a convenient location. When I arrived, they did not have the equipment I reserved and the closest place that did was 46 miles away. I was vacating an apartment so I was forced to drive almost an hour each way to get to this location and pick up a trailer. Wasting two hours and half a tank of gas because UHaul did not honor my reservation is unacceptable! Sure, they refunded $50 for the guarantee, but they should have reduced the price by half. They have no incentive to meet reservations. Shame on Uhaul!!
Mark BNothing
martin hContinue the Professional Pleasant Experience that I Received!!
Warren CNothing
carl kVery friendly and really cares about customers.
kenneth rKind and professional service. The gentleman who helped me was knowledgeable and took his time to help me.
Steele TSJ Keller provided absolutely wonderful service and I would enthusiastically recommend his business to others!
Matthew CI made reservations for a 15’ truck from L’s Auto Sales,LLC 246 N. Hollywood Rd. Houma, LA 70364 985-580-5300 I was guaranteed they would have a truck waiting for me. Passed by L’s Auto Sale, LLC the day before pickup and the truck was there. Day of pickup, the truck was gone and L’s Auto Sale was closed. What a disaster! Spent a hour in their parking lot trying to locate another 15’ truck but none were available. Drove 15 miles out of my way for a closed trailer rental at SJ Keller LLC 22131 Hwy 20 Vacherie, LA 70090 I didn’t want a trailer but SJ saved my butt. Heard through the grape vine that u-haul has a history of releasing reserved rentals to other people. Next time I’ll rent a donkey before I rent anything from u-haul, or I’ll just by myself a closed trailer as an early Christmas gift.
Jason CNothing Mr Keller always have everything ready for you on the spot
CORTEZ BVery good customer service
Russell LMr. Stephan of Vacherie location was an exceptional help ! I would recommend his location to anyone looking to rent.
Gabriel AService was on point and communication was as well.
Donell OThe truck was well maintained and clean.We had a reservation issue that was resolved quickly. The staff was very polite and professional. I would recommend this location to anyone and use again.
Jad FThe problem was not with SJ Keller. I made the reservation to pick up a truck in Houma, La. well in advance. I had to literally drive 35 miles out of the way to pick up the truck when there are multiple UHaul businesses in Houma. This was very inconvenient and unnecessary.
danial lEverything was great, no complaints
Kelly Wthe owner was very kind and gave great customer service
Cinnamon HVery friendly staff will rent again from this location
Clinton MEverything was excellent
Jason PEverything went well
Wendell OWe had no problems!
John CEverything was Professional.
Warren Csee Stephan Keller foe excellent service
stephan KSteve was awesome. He helped us handle some unique situations and was very knowledgeable and friendly.
Desiree SStaff went above and beyond to accommodate my needs in a last minute situation.
Jessica HWell for one the place we did pick up was not the place we wanted it was 1-1/2 hrs away from our home.
Sandy GNo suggestions. This one is way better than the one by Tulane Ave. and Broad Ave. in New Orleans where I had a horrible experience in the past and vowed never to rent from U Haul again. A friend recommended this one to me.
CHERYL JMr. Keller provided the most efficient customer service. I appreciate his extra care to ensuring quality rental.
MICHELLE OKeep up the good work
Claude AHe was not there when I got there. I had to wait outside. He left me for several minutes to go get the keys in another building. I was never inside a building. The entire transaction was outside. I would rather go someplace else.
Pamela Fgreat service!!!
Heather ZThe cab and back was full of ants and it was dirty cigarette ashes everywhere.
Amanda GThis is by far the best Uhaul experience Ive had to date. Stephens customer service skills need no improvement. He was excellent.
Sina HNothing
HEIDI RI did not understand my prices for the 2days that I rented the truck. I rented after 4pm on Thursday and all day Friday...I only moved the UHaul on Friday but my prices were the same for both days. I did not think it would be that expensive. And I had to fill the truck up upon returning to owner.
RASHONNA B