Customer Reviews for Skyline Self Storage Boat and RV
(U-Haul Neighborhood Dealer)

461 reviews

702-910 Johnstonville Rd   Susanville, CA 96130

(530) 250-3163

Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(530) 250-3163

702-910 Johnstonville Rd
Susanville, CA 96130

Services at this Location:

Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent costumer service at the Susanville U-Haul. Staff was the best. Ravening Fan. 👻🏡

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Allen G. 
Rating:
5.0

The windshield had hard water stains-difficult to see when sun shining in. Gas tank doesn't register full-only 3/4 tank. Staff very helpful.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

Emmy Lou C. 
Rating:
4.0

Customer did not leave a comment.

Roger F. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
5.0

Nothing. Great, friendly service willing to assist you with both storage needs and rentals needs. Amazing staff!

Kele K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

The vehicle had body damage, steering was all out of alignment, front end shook when you got over 50mph and they rented me a broken appliance dolly.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

outstanding service!

James W. 
Rating:
5.0

Very thorough and fast at check in

James F. 
Rating:
5.0

Had to drive 81 miles there and back after uhaul canceled my reservation which pissed me off incredibly but I needed the trailer so they bent me over a barrel. The staff I susanville was awesome though! Thin blue line!!

Trenton T. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
4.0

Customer did not leave a comment.

Tara S. 
Rating:
5.0

Customer did not leave a comment.

Uzo E. 
Rating:
4.0

Customer did not leave a comment.

Jeremy I. 
Rating:
5.0

We had a truck reserved for a month in Reno. Checked in twice during, then the morning of there was no truck to be found!!!!!!! Got told they had one 45 minutes away in Fernley, and when we got to the “not” uhaul it was closed!!!!! Went back to original store then they said well I made sure there is one 1-1/2 hours away!!!! (Which is Skyline) He had actually called this time to confirm. When we got there (luckily she checked 15 minutes prior) our reservation had “fallen off”!!!!!!! She worked her magic on the computer and found it. Grace at Skyline in Susanville made it all right and saved the day. The employees are doing the best they can in spite of having no help or support from the management. One of the employees In Reno told me that the CEO says “we don't turn any reservation away “! Well that's great if you had enough trucks for EVERY reservation!!! And no one cares that there all back East and no one is bringing them back this way!!! Not the customer's problem!!!!

Clinton S. 
Rating:
5.0

great place to rent a UHaul -- :)

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
3.0

Lady on phone was short and snippy

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Peggy D. 
Rating:
5.0

Customer did not leave a comment.

Melinda M. 
Rating:
5.0

Customer did not leave a comment.

Kayla P. 
Rating:
2.0

Had to drive 100 miles to pick up trailer as there was not any available at my pickup point. Tires needed air 3 times. Not a good experience

Michael G. 
Rating:
1.0

I rented a uhaul to help a elderly couple and as it turns out the truck was not needed I drove 39miles and waited 1hr 30min just to drive 39mils back so a total 67 miles for 2hrs these people had no sympathy or care in the world about my situation that I was in I took a payday loan out to get the uhaul just to help these people who had just recently lost there home to the camp fire i was just trying to help them and the uhaul was not needed the people in the uhaul office did not care that I had lost $139 just to drive there 39miles and back the roll up doors never even opened i would never recommend anyone rent ANYTHING!!! From these people there are heartless and have no remorse or sympathy for anyone no matter how ritious or honorable the situation all they want is money this man was rude and even cracked a joke on how he got the price to drop $1 dollar never will I ever send business or recommend anyone to this place of business skyline self-storage and uhaul in susanville ca they nothing but snakes in the grass

Robert S S. 
Rating:
5.0

I thought your service to be top notch. Truck was there, truck was clean, truck ran fantastically. Even more, Grace's customer service was impeccable. I would definitely recommend your services to any and all. 5 stars from me!

Brittani M. 
Rating:
5.0

The Sparks, NV location on Silverada Blvd is the worst! Poor management, poor service, unapologetic. Had a reservation over a month in advance. Trailer was not available on day reserved, available day after and in a location over 100 miles away. We ended up searching and finding a trailer on the right day in a less remote location on our own.

Jeffery L. 
Rating:
5.0

No need to improve anything you guys are always nice and helpful (YOU GUYS ROCK)

Justin B. 
Rating:
4.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

Maimos Y. 
Rating:
5.0

Customer did not leave a comment.

Janice K. 
Rating:
3.0

The steering for the truck was terrible and the selection of truck was very limited

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Sam G. 
Rating:
5.0

Customer did not leave a comment.

Stanislav C. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
4.0

Customer did not leave a comment.

Lyle L. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

Anita Z. 
Rating:
5.0

Good service

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Anita T. 
Rating:
5.0

Customer did not leave a comment.

Catherine I. 
Rating:
5.0

Customer did not leave a comment.

ROSE M. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

Hazel L. 
Rating:
5.0

While the 4x8 was well used and dented, the tires were new and it rode well. Thank you.

Lee P. 
Rating:
5.0

They did a number 1 job.

Gerald A. 
Rating:
5.0

Nothing to improve on! Every U-Haul location should be so well organized, friendly and customer service oriented. Thanks Folks!

Erik J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY Y. 
Rating:
4.0

Customer did not leave a comment.

Patrick D. 
Rating:
2.0

Was charged safe move fee, when I stated I didn't want it.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Joe Z. 
Rating:
4.0

Customer did not leave a comment.

Amber E. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
4.0

Customer did not leave a comment.

Juanita D. 
Rating:
5.0

The ladies in the office are always nice, courteous and friendly.

John J. 
Rating:
4.0

Just make sure the lights to the trailers are working wth the trucks

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Nicolee W. 
Rating:
5.0

We lost a whole day of moving due to the stuck door on your 6 x 12 enclosed trailer. The cam roller inside was bent so the roll up door was stuck about 18" from being closed. The person that rented us the trailer and the repair person were both very nice, but the time we lost making our move requires us to rent a trailer again to complete the move!!!!

william G. 
Rating:
5.0

very helpful and friendly

Valarie K. 
Rating:
5.0

Customer did not leave a comment.

Jerry E. 
Rating:
5.0

Everything is excellent

sharon E. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Rolando J. 
Rating:
5.0

Best haul I've ever used. Great customer service.

Kim E. 
Rating:
5.0

Office staff was awesome . Check in was fast and efficient , check out was also great.

Kim E. 
Rating:
5.0

Everything was great

Robert R. 
Rating:
4.0

winter conditions, trailer covered in road spray. No problem, interior was clean. No issues! Friendly and helkpful staff!

Randall W. 
Rating:
2.0

One of the ladies at the front desk was very, very rude to myself, my mother in law and my husbands grandfather. We had a truck reserved to move my things to north San Diego country for the fall semester of college. She ended up making us take a 20 foot truck instead because she reserved that same truck for three people

Erin A. 
Rating:
5.0

Truck interior and box were dirty upon pickup

Ross J. 
Rating:
4.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

sara T. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

staff is very helpful.

Alan G. 
Rating:
3.0

I was surprised there is no tongue jack on a 6 x 12' enclosed trailer and I'd have to leave the trailer attached during the entire time I had it as it would be way to difficult to unhook and re-hook it up myself. Also, when I first went to pick it up they expected me to lift it and hook it up myself. That's too heavy for many people to lift, and the chain hooks were very difficult to fit through the loops on my receiver.

Tim Z. 
Rating:
5.0

Courteous service and the truck I rented was clean and tidy.

Jonathan L. 
Rating:
4.0

Excellent customer service. Very friendly at the counter. The windshield was a bit dirty made it hard to see through in the afternoon.

Anita Z. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

darlene G. 
Rating:
5.0

Customer did not leave a comment.

Ellen C. 
Rating:
4.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Joann G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Lindale C. 
Rating:
5.0

Great bunch of people work with.

pat D. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Customer did not leave a comment.

Tiffany S. 
Rating:
4.0

Make sure a unit is available instead of late.

Dave C. 
Rating:
5.0

Did good

Jacqueline F. 
Rating:
3.0

Was never asked if I knew how to properly hook up my trailer or if i needed any assistance with the hook up, simply given a number and pointed towards its location. Luckily I did know and did not need assistance.

PAULA S. 
Rating:
5.0

Keep up the good work

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Lonny R. 
Rating:
3.0

Personnel to assist with the hook up with trailers and personnel to assist with the pickup and return of equipment.

JAMES M. 
No reviews have been submitted for this location.

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