Change the locks that you have to use to access the key boxes. They’re very difficult to unlatch in the position that they’re in now.
Claris S
Customer Reviews for Skysunco USA Shipping & Logistics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty when I picked it up, and I later learned it had an active roach infestation. I then faced significant resistance in receiving fair compensation from local management for my costs associated with the infestation. This issue has still not been resolved.
GABRIEL LI reserved 15’ truck.we get there and they told us the truck is not available. We got stuck with the 10’ truck . It takes as multiple trips and we spends loots off money for the labor guys that help as move. Please next time give as update if you don’t have trucks available so we can rent truck form someone else . It was unpleasant and frustrated day for as and spend lots of mony for no reason.
Stanislav SThe truck had no gas in it when we picked it up.
Darby MVery hard to locate the key drop box. Business/loading dock occupies an entire city block. Address is on one side of the block, and the drop box is on other side of the block.
Robert SThe truck had no gas, I put gas and was still charged for gas. The guy gave me the wrong keys. Then the truck was a few blocks away. The truck was super damaged and covered in graffiti. The aircon didn't work. All around pretty poor experience.
Darby MEverything was excellent!
DAISY DAmazing smooth and affordable!
Sarah LI stepped inside this business to use the wifi to pick up my truck on the app. The man working called me over to the desk, said something about my birthday so I gave it to him, and he gave me keys to a truck. The truck number on the keys matched the truck ID on my phone, however, the license plate did not match and my phone flagged that. I went back inside, and the same man, who I had a language barrier with, didn’t seem to really understand what I was saying. He told me it was fine and to just say that the plate matched even though they didn’t, so I did. Then, the mileage and gas meters did not match up with what was on the app, so I went back inside to show him. I did not want to be incorrectly charged for mileage, or for my account to be flagged for being in the wrong vehicle. The man got angry almost immediately and spoke to me aggressively in mostly another language. He told me he “did not know anything” and kept trying to get me to look at his computer screen, which I understood none of the information on. I told him I didn’t want to be charged incorrectly and he said “you won’t, this is America” which wasn’t very assuring. He ultimately gave me keys to a different truck and told me to leave. Terrible and confusing experience.
ADDIE RToo many other businesses going on at this location. Delays closeout process.
Charles MThe location I was originally set to pick up from didn’t have the keys in the lockbox so I had to go to another location (21 Gardner) to pick up my van. This was a super frustrating situation and I wish U-Haul had a better system set up
GRACEN WI did not ask for equipment and the truck smelled like pee
GILBERT OExcellent
John LGood Customer service, easy check out
ICB Ino person onsite at the time. Person within the building was rude when letting us know. We had to walk in all directions before finding our truck. Online process was a true pain.
Mark MExcellent service staff.
CHAOFENG YExcellent
Jie JEasy check out and check in
YING Jsuper friendly and quick in and out during pick up and drop off. thank you
Sanio Kuhaul associate did not tell me there was an outstanding charge. now i owe and cannot rent for my move in day
Selena IWONDERFULL
Jie JGreat
GUANNING CExcellent
zong zGreat!
zong zExcellent
Fushan Dnice
zong zThe app doesn't work. And the website is very glitchy. Had to refresh a couple of times to get to the next page and reinsert all my information. Very unpleasant experience
Simon HAnything my order was completely messed up and I had to go somewhere else to get my U-Haul even though it was confirmed
Miranda SThis is the worst lockbox experience I have ever seen. There are 5 lockboxes that are clearly numbered. But I was assigned lockbox 6 and that number didn't exist. I later found lockbox 6 on a different part of the building and the number 6 symbol was completely faded and illegible. these lockboxes look like electrical boxes, it was unbelievable and wasted so much time. Whoever manages this place needs some training.
Dirk Rtire pressure light on the whole trip, as well as the oil pressure light. And no radio!! Plus the transmission was probably going too - It stayed say too long in first when accelerating. I think a refund or credit coupon would be appropriate.
David Bbag of broken glass behind the passenger seat. i cut my hand cleaning up when I picked up. great way to start the day
joseph kthe location was difficult to find, parking the van anywhere nearby was almost impossible & the whole drop off process made me doubt it was either the correct address or even a legitimate business.
CELESTE PI was charged a refuel fee when I got the van at a quarter tank full. I did not appreciate that at all
KASIEM JThe van was absolutely disgusting. It was not cleaned and smelled awful. I have uploaded a photo but it does not let me upload more. On top of that, I was charged a cleaning fee. I have disputed that charge.
Rita NI was unclear about how much I would have to do to mobile check in and ended up standing in a snowstorm freezing trying to checkin for over 20 minutes into my reservation and then had to walk around for a while to find the truck on top of that.
Katherine HConvenient location and 24/7 access- that being said it doesn't mean that the app will work. The trucks smelled like smoke but it dissipated a while after- the locks are hard to open and I thought were broken but we were able to open them after about 10 minutes.
Margaret LApp is HORRIBLE
John PTerrible liara
JOHN VThe vehicle’s brake needs attention, the pedal felt loose and had too much play. Additionally, the car had a strong, unpleasant odor, possibly left behind by a previous user. Besides those issues, everything else worked fine and I had no issues picking up or returning the vehicle.
Colinton CNothing, great service! Very helpful and kind
JACK CNada
GERMAN OThe location is a little hard to find if you’re not familiar with the area however they were very friendly and professional. They made things very easy for me and my dad. I would definitely recommend this location to anyone. Just make sure you use your Google maps because the area is very unfamiliar to someone who’s not familiar with Brooklyn.
Genice MAdvise customers to budget extra time when using the U-Baul 24/7 app to pick up the truck. Cabin floor was covered in crumbs, and dash had dried coffee residue.
Jonathan HThanks!
PRICE C