Customer Reviews for SMC Outlet
(U-Haul Neighborhood Dealer)

156 reviews

14045 Garfield Av   Paramount, CA 90723

(310) 933-4035

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(310) 933-4035

14045 Garfield Av
Paramount, CA 90723

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat: 9 am–1 pm
  • Sun: 9 am–12 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

SHENELLA G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
3.0

I did a pre check-in and then was asked the same questions once I picked up the truck

Kenya W. 
Rating:
3.0

Trucks were old but got me from point A to point B

Genevieve G. 
Rating:
1.0

Poor customer service. Terrible attitude. No receipt give until I was charged. I wasn't made aware of the extra charge. Never from this location again.

Frank E. 
Rating:
5.0

Very professional polite and respectful environment i would recommend to anyone

Juan V. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
1.0

The employee or owner didn't give me a receipt he said he would email it to me he didn't even ask for my email he over charged me on miles by 11 moles he charged me for additional insurance with I didn't need it don't rent from thos place I called corporate office and I open a claim and working on a refund

Osiel P. 
Rating:
5.0

Customer did not leave a comment.

luis P. 
Rating:
5.0

Nice friendly service

Robinette S. 
Rating:
5.0

Swift, worry free.... service. Thank you for the favorable experience. Best,

Brandace B. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

I don't recall the owners name but he was very kind. The origial woman taht was super friendly gave me bad info. My order was cancelled. UHaul scheduling sent me to Paramount and they had a 20 ft truck. I was grateful. The gentleman in Paramount was super helpful.

donna S. 
Rating:
5.0

Calidad

Jose P. 
Rating:
1.0

They charge me the insurance without telling me. In the app when I reserve I opt out the insurance but after I look my charge after I return the van I realize she add the insurance without telling me. I called the U-Haul but the didn't nothing. I not recommend this location.

Toshiyuki T. 
Rating:
2.0

I was initially charged for 50 miles and was told that they would return my money once they counted the actual miles I took. Up to now (5 days later) I have been charged almost twice the amount. I've tried calling the place and all the numbers listed online and on my receipt it says they are not working.

EDUADO A. 
Rating:
4.0

Customer did not leave a comment.

Frances H. 
Rating:
5.0

Customer did not leave a comment.

OSCAR Q. 
Rating:
5.0

Customer did not leave a comment.

Jerome T. 
Rating:
5.0

Customer did not leave a comment.

ALLEN A. 
Rating:
2.0

The store manager was rude and threatened to call the cops for us “stealing” the truck when it was being rented!!! Then tried to charge us $200 dollars for 2 days and 30 miles

mariah T. 
Rating:
5.0

Customer did not leave a comment.

BERNARDINO M. 
Rating:
4.0

The system to check my reservation seem a bit slow, a took a while to get my rental ready but after it was all squared away, the truck I rent was clean and ready for the time I need

Luis M. 
Rating:
5.0

Very good

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
2.0

Bill was overpriced for what I was used truck for (12) miles for 119???? They charged me $20 for after hours but I requested for 10 hours from 8-10 but I delivered back at 6:30 pm so they re-charged me convenient fee ?????

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Brianna A. 
Rating:
5.0

Nothing .... quick in and out. All uhaul rentals should be the same. Highly recommend this location

Brian A. 
Rating:
3.0

The price could be better. Cheaper. Too expensive, especially with fuel prices being high!

Ernesto N. 
Rating:
1.0

Truck is too noise there is engine light is on also A/c not working. Store take too much time to hand over the key and blaming System is too slow.

Vishwas G. 
Rating:
5.0

Customer did not leave a comment.

Teresa T. 
Rating:
5.0

Nada q recomendar el servicio en bueno

Raquel V. 
Rating:
1.0

the workers was very rude.

Mirian G. 
Rating:
5.0

Convenient location. Vehicle was available and ready, No waiting. Excellent.

Sylvia S. 
Rating:
5.0

Maybe discounts for repeat customers. The Gentleman at Garfield location, has excellent customer service, we always use this location for our uhaul needs.

george O. 
Rating:
5.0

Customer did not leave a comment.

Kristin T. 
Rating:
1.0

Customer service was not as expected

ERNIE D. 
Rating:
1.0

Customer did not leave a comment.

Jhonny S. 
Rating:
4.0

Have more type of trucks in the same location

Jose V. 
Rating:
4.0

Extremely overpriced. This isn't specific to this location, just uhaul in general. $7100 just to rent a one-way 20 ft truck?! That is ridiculously overpriced and uhaul should be investigated by the BBB for price gouging!

DANIEL O. 
Rating:
5.0

My only disappointment was that we were never told the location we had made the reservation with closed and no one reached out to us to tell us until I called with a question.

Mia B. 
Rating:
4.0

Customer did not leave a comment.

norma G. 
Rating:
4.0

Customer did not leave a comment.

Bernardo A. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Oliver A. 
Rating:
1.0

Customer did not leave a comment.

Jovanna W. 
Rating:
4.0

I rented a dolly that I never received, but was still charged $10. I need a refund IMMEDIATELY

Robbie M. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
4.0

Customer did not leave a comment.

Denniss C. 
Rating:
3.0

Customer did not leave a comment.

Lori Y. 
Rating:
5.0

No es necesario ninguna recomendación es un excelente servicio lo que nos ofrecen

martin Z. 
Rating:
3.0

The price per mile is outrageous ! Other than that, everything else was above average..

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Francisco J. 
Rating:
5.0

Service was very fast. We checked in and got our truck in less than 15 minutes total. The truck was clean and brand new. Very happy overall.

Lilia Q. 
Rating:
5.0

Thanks for the service

Francisco R. 
Rating:
2.0

I walk in and the man there said yes I said I'm here to drop off he said ok give me key we will email you no customer service felt like I might get ripped off or wasn't dropping it with the correct person

Katelin A. 
Rating:
5.0

Customer did not leave a comment.

Edgar G. 
Rating:
5.0

Excellent service. Thanks 😊

Deborah L. 
Rating:
2.0

Truck that was rented smelled like urine

David A. 
Rating:
5.0

Customer did not leave a comment.

MATZEL A. 
Rating:
3.0

When I first came into the store I stood there for about 10-15 minutes before anyone even came to the counter then the guy just stood there looking at me like I was going to rob the place or something

David S. 
Rating:
5.0

Customer did not leave a comment.

NORMA L. 
Rating:
1.0

The man in charge was rude and wasn't explaining anything about how it works or how to check the mileage or where to drop off keys

viviana A. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
2.0

Refused to give me a receipt for the return. Took 3 hours to check in the truck and only after I called customer service twice to complain and insist they do it. Not the uhaul company experience I have known for 30+ years

FARAH A. 
Rating:
3.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

It is always easy to find a location and easy to rent. Way too much useful. Thank you

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Rosie A. 
Rating:
5.0

Customer did not leave a comment.

Krystal H. 
Rating:
3.0

Customer did not leave a comment.

TWILA N. 
Rating:
4.0

Customer did not leave a comment.

ALAN P. 
Rating:
3.0

Customer did not leave a comment.

Stephanie B. 
Rating:
2.0

Give receipt and better communication ( No receipt) Internet service system update ( Using as excuse) explanation the charges (NO SURPRISES) COMMUNICATION !!!

Marbelia D. 
Rating:
1.0

Customer did not leave a comment.

LAKEISHA REGINA R. 
Rating:
3.0

Customer did not leave a comment.

Watasha H. 
Rating:
1.0

The equipment was old. This Uhual truck should be discontinued. It sounds really loud when you accelerate & it doesn't have a back up camera. Only experienced drivers should drive these poor trucks. For the same price other uhual dealerships offer trucks with backup cameras. I only accepted this offer as a last resort. P.s I wasn't even offered a dolly.

Angel A. 
Rating:
1.0

Most sketchy uhual wasn't even sure if it was an authorized facility considering how run down the location was. Will never recomend this location ever ..

LUIS B. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL H. 
Rating:
5.0

Can't really say

Melvin M. 
Rating:
5.0

Customer did not leave a comment.

Wilberto R. 
Rating:
1.0

I don't move often so it would have been nice to have someone verbally explain the entire process. My brother and I were somewhat confused. Online I had an option to rent a van which would have been cheaper. Apparently, the website claimed there was no van available. I literally seen a van in their location's lot. I only put $30 of gas. I spent nearly $200 when I was expecting to spend less than $130. I wish I had a much better experience. I am

Ramon C. 
Rating:
5.0

Customer did not leave a comment.

andre S. 
Rating:
2.0

Customer did not leave a comment.

Marlon J. 
Rating:
5.0

Customer did not leave a comment.

Gill H. 
Rating:
1.0

14045 Garfield Ave, Paramount, CA 90723 The older gentlemen here gave me a rate of around $150 but he charged $600 and when I asked about it he said well this is a deposit in case you steel the truck. Field Manager should check the video as there is a camera at the register because when I got to the drop off they said it was a flat rate. I got no paperwork and eventually I received a email. He will mislead you.

PETER F. 
Rating:
1.0

Where I picked up I was told I can drop off in any location near to my new home and when we did they told us that NO. And that an address was assigned for drop off and was far for me. Not happy with that.

Teresa G. 
Rating:
5.0

Great customer service!

Laureonn G. 
Rating:
5.0

Customer did not leave a comment.

sergio C. 
Rating:
5.0

Customer did not leave a comment.

Guillermina C. 
Rating:
2.0

The truck was dirty inside and out, l vacuum it when l got home and before l took it back. They charger me for insurance that online l requested not to be charged, because my insurance covers rentals. Charged $140 of seven days. The person that helped me was in a hurry and would not give me a receipt, that l would get all in for by email that's when l noticed insurance was added. As many years as l have used U-Haul this is the worse. I guess I will use another Rantal company from now on. Thank you for your past service, F. Valdez

Felipe V. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Smooth process, and good service.

Sergio S. 
Rating:
5.0

Customer did not leave a comment.

Mirella L. 
Rating:
1.0

my trip was supposed to be round trip, but they changed it to oneway and now they are charging me for two trips. do not rent from uhaul they will rip you off !!!!!!!!!!

leonard W. 
Rating:
5.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

Easy pick up and delivery of rental.

Silvia S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
No reviews have been submitted for this location.

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