The location was over 40 miles away from the destination in which zip code was applied. There was no need to have to travel that far when there were 10+ locations within a 10 mile Radius. Add this information been shared to begin with when asked at the original location. Would've been cancelled. Will never rent from uhaul again.SALVADOR V.
Customer Reviews for SMC Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Deborah L.
I was definitely overcharged for the rental. I was charged a fuel fee when I picked up the truck the fuel line/level was almost empty. I called several times to SMJ Outlet and only got their answering machine. I will be going there tomorrow to see how they came up with $298 total.Terri R.
Customer did not leave a comment.ERIC M.
The cost is extremely high.Julio D.
This location over charges they put the incorrect milehae when you take the truck also they dont give you a receipt and doesn't comply with sending the email to confirm rental. .this location is just a rip offricorberto A.
Customer did not leave a comment.Salomon R.
Customer did not leave a comment.Deborah Ixchel P.
Employee was not helpful at all. I had to remove the dolly from the truck. When he was moving the dolly he hit my truck and said "Oh well"Ray B.
customer service is great and fastBENJAMIN E.
You changed pick up location and then charged for extra miles.RICARDO A.
Customer did not leave a comment.Sevelino T.
Sanitation station?Carla J.
Thr price was very high. The truck was dirtyRochelle C.
Customer did not leave a comment.Francisco O.
Customer did not leave a comment.Monica P.
Customer did not leave a comment.FILIBERTO R.
Customer did not leave a comment.Otilia E.
They need to answer the phone. And uhaul 800 number did not answer either for questions.Norka M.
Customer did not leave a comment.Raymond D.
We did have to go to this location because there weren't any trucks available at the other locations closer to my house. But we had an excellent experience here.Ronnie S.
Customer did not leave a comment.Raul J.
Customer did not leave a comment.FEDERICO B.
Customer did not leave a comment.ali P.
Customer did not leave a comment.Bryan M.
The only problem that I received was the receipt attachments cannot be seen or open by the customer. I think this is done intentionally. In addition; all emails sent were with a no reply which means that the customer cannot go further with anything. The gas meter states that it had 3/4 of a tank when in reality it only had half a tank. The customer has to have the ability to question any mistakes made without any problems whatsoever Rgds, RayRAYMOND B.
It took the location a while to process my rental agreement. They did not have all the information that I was given when I reserved online and their system was slow.Jose C.
Never got my deposit back they held on to my $96 was told I would get it back it's been 2 weeks and nothing worse experience smhAdrian V.
Customer did not leave a comment.Gregg A.
Customer did not leave a comment.Dwaine H.
Have the supplies needed. I rented a appliances dolly and when I got there, they said they didn't have it. It's an inconvenienceKaren R.
Customer did not leave a comment.Silvia E.
Customer did not leave a comment.Javier R.
Customer did not leave a comment.Luis O.
Make sure they answer the phone and be a little more preparedALESIA W.
Almost $100 for less than 40 miles round trip plus gas is A LOT!juan A.
Customer did not leave a comment.isaura M.
Customer did not leave a comment.sandoval Y.
Customer did not leave a comment.EDDIE E.
Although the truck was in good working order. The person at this facility that I rented from did not utter one word. He merely took our info, walked us to the truck and handed us the keys. We took it upon ourselves to inspect vehicle and noted it was ok. We realized the lack of communication when we dropped off the vehicle in Pleasanton. The lady that we turned in the vehicle to told us that we had overfilled the gas tank. We told her that where we had the vehicle they never told us that the gas tank was not completely filled. She apologized and said often times These third-party vendors don't take care to explain important information. So basically we overfilled the gas tank when we didn't need to. Although we made it safely to our destination safely, I'd have to say I'm going to completely think about renting again from one of your 3rd party vendors. Especially when I overspent on gas. It definitely doesn't leave a good taste in your mouth.Javier C.
Customer did not leave a comment.george F.
The computer system could be better. I tried to check-in before I got there and couldn't check the two boxes on the final screen so I had to wait at the place longer.George C.
After the confusion on were to pick up my confirmed rental I found out it was the wrong location and was cancelled. I had to try and reschedule only to find out no 20 ft trucks were available.Finally they found a truck available. I lost a full day . Very upset with entire dealjose R.
Excellent customer service!Deborah L.
Customer did not leave a comment.Ricardo G.
Customer did not leave a comment.Lydia S.
Customer did not leave a comment.Magdalena G.
Customer did not leave a comment.Fabian K.
Customer did not leave a comment.Eric P.
Well first place didn't even open in the morning where I had a reservation for a truck but from main office person helped to get the truck from other place. Please other customer had 9:00 in the morning for a truck but never showed up until 10:30, I call main office for help.JAMES K.
I needed to change my reservation from one way to local. They don't have a phone number to do that. They still charged me the one way rate. The first 30 miles were supposed to be free. They charged me all the miles. 49. Round trip is about 34-35 miles if that they charged me 49 miles. Also I needed to return the truck Monday and they charged me for Tuesday when they don't even have a phone # to reach anyone in the office. It's like a fax number or something so it just starts making dial up sound after a ring or two.Brandon D.
FIRST AND LAST TIME I RENT A U-HAUL TRUCK. I WENT TO PICK UP THE TRUCK ON MONDAY AROUND 12;30 PM. i ASKED THE GUY, IF I RETURNED TOMORROW AT THE SAME TIME IS CONSIDERED ONE DAY, HE SAID TO ME YES. AT THE TIME I RETURNED THE VEHICLE. I WAS CHARGED FOR 2 DAYS,NO ONE. SO THAT PISS ME UP,BECAUSE I ASKED HIM. HE SHOULD'VE TOLD ME NO IT;S ON A DAILY BASIS. THAT'S WHY I SAID FIRST AND LAST TIME I MAKE BUSINESS WITH YOU GUYS.FRANCISCO JAVIE B.