Customer Reviews for SMC Sales & Services
(U-Haul Neighborhood Dealer)

137 reviews

9552 Hwy 87 S   Hemphill, TX 75948

(409) 787-0110

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 787-0110

9552 Hwy 87 S
Hemphill, TX 75948

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

She above and beyond to help me and my family

sharon W. 
Rating:
1.0

Very displeased,! Reserved two weeks prior. Told day before no truck! WE had to drive one and half hours to and back to pick up truck! This cost because movers came at 10a. I had to pay twice the amount I planned since they stayed. We were driving 4 hours to destination hoping to get there before dark. We didn't leave until after dark. Getting to destination after 1:30a. I am very upset, Especially since I reserved another truck following Saturday. Guess what, did not have truck we needed. Do you have personnel to transport needed trucks to the U-Haul where needed. It would have been nice.

stephen P. 
Rating:
4.0

right on highway, easy to drop off, done quickly

LaVita V. 
Rating:
3.0

I had to drive 35 miles to drop off the vehicle rather then one a mile from my final destination.

James B. 
Rating:
5.0

Great Service! Thank you!!

Mark H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Melinda was friendly, funny and professional. Highly recommend using this location.

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Uhaul was so wrong to assign that location... it was most unconvient.. I had to drive back to Texas while my destination was Louisiana.

gynn A. 
Rating:
4.0

The man was very helpful answered all my questions

ROBERT THOMAS S. 
Rating:
3.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Very friendly and professional. Easy process for picking up and return. Highly recommend this location.

Dianna M. 
Rating:
5.0

Customer did not leave a comment.

tammi F. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Even more polite and professional.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Kayla L. 
Rating:
5.0

Customer did not leave a comment.

lawrence W. 
Rating:
5.0

Great customer experience here.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Leroy W. 
Rating:
5.0

Customer did not leave a comment.

jane L. 
Rating:
5.0

Bigger parking lot

Janice G. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

valerie W. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Very friendly. Directed me to parking spot easily and disconnected trailer.

GLENN B. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Gas prices are high. Returned truck early and with extra gas. Would have great to have been a small discount to accommodate that. Service managers in both locations were great!

LISA JANEL B. 
Rating:
2.0

It's a parking lot on the side of the road.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Tommy B. 
Rating:
5.0

Sean and Melinda were outstanding, efficient, knowledgeable, and friendly. Don't know how you can improve on that.

Glen P. 
Rating:
5.0

Nothing that gentleman was very polite and courteous and respectful. Helped me with everything and answered all my questions because I was new at renting a uhaul

amber G. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Everett S. 
Rating:
5.0

I have come here for shipping, this is the first time i return a rental. The people here are always courteous and helpful.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

garrel R. 
Rating:
4.0

Ordered a 20 foot truck. It had not been returned yet. Settled for a 15 foot. Luckily I was able to make it work as I was in a timeline. Not the businesses fault. Also the return address is not correct.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
3.0

It was after hours when I returned my truck rental. I had no interaction with anyone there.

valarie S. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

This center was great! But our reservation at 8am for pick-up in Lufkin was not there….this caused us over 40 miles (80 round-trip) out of our way and caused more expense in delaying people to help us. U-Haul online needs to NOT schedule a pick-up if it's not truly a reservation.

Clyde L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER REBECCA P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
3.0

Customer did not leave a comment.

Esther K. 
Rating:
5.0

Customer did not leave a comment.

JOE P. 
Rating:
5.0

The owner was very kind & helpful. Made check in / return quite easy.

Jacob W. 
Rating:
5.0

Great place nice guy.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

terry H. 
Rating:
5.0

Nothing. The folks were ready to help with my needs.

peter M. 
Rating:
5.0

This man is very knowledgeable and very helpful and nice

BW S. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
4.0

Customer did not leave a comment.

Ivan E. 
Rating:
5.0

Customer did not leave a comment.

LLOYD D. 
Rating:
5.0

Y'all are the best. Very kind friendly.

sharon Y. 
Rating:
5.0

If all uhaul places are like this one then then nothing customer service at this location was awesome very informative and helpful thanks

Clint S. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Very neat and orderly

AMANDA K. 
Rating:
1.0

The two 26 foot trucks were not available for pickup which we had reserved. We had to travel to Texas for a 26 footer and a 20 footer from Natchitoches LA. Because of this error on the part of U haul we didn't have enough room for all our things. Now we have go back to Louisiana, spend more money and get the rest of our stuff. We are very upset with U haul. Livid is the word.

roger G. 
Rating:
5.0

Nothing! Need to do something about initial reservation which was made a month in advance and you gave me the incorrect information about pick up.you wasted my time and a lot of others also. My last contact was exceptional. The initial a nightmare.

james M. 
Rating:
5.0

Customer did not leave a comment.

Klaus G. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
5.0

Customer did not leave a comment.

tim L. 
Rating:
5.0

Customer did not leave a comment.

ann B. 
Rating:
5.0

Great process overall very happy..

david M. 
Rating:
3.0

Customer did not leave a comment.

Bailey J. 
Rating:
5.0

Customer Service is Excellent at this Location

Tony P. 
Rating:
5.0

Customer did not leave a comment.

ELBERT M. 
Rating:
5.0

Customer did not leave a comment.

chuck B. 
Rating:
5.0

Customer did not leave a comment.

katie R. 
Rating:
5.0

Thank you

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Shawn was a top class example with customer service and equipment available

Samuel R. 
Rating:
5.0

Very friendly staff! Helpful and accommodating. Best place for your rental needs around here.

yully H. 
Rating:
5.0

Customer did not leave a comment.

theresa D. 
Rating:
2.0

Overcharged once again. I will never use u haul again. I have been a loyal customer for many years. Never again..

LORELEI B. 
Rating:
5.0

Nothing!

travis H. 
Rating:
5.0

Nothing everything ok!

travis H. 
Rating:
5.0

Customer did not leave a comment.

glenda K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

travis H. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

ALLISON H. 
Rating:
5.0

Pickup & Drop off was A beeeze!

Wanda R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

buzz F. 
Rating:
5.0

Great customer service!!!!

John L. 
Rating:
1.0

Your company price gouge me on a truck in the middle of a hurricane. I paid 550 for the same trip from Florida to Louisiana. When I go to leave Louisiana you charge me over 700. I will never spend another some with Uhaul. #uhual price gouge

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

gerald B. 
Rating:
4.0

Original pickup location did not have equipment and had to call uhaul to change pickup location after pre-paying for the rental online. Upon pickup I was charged another 100 dollars for a deposit and upon return I got an email that said that 100 was charged for mileage and rentals and everything else... i originally paid 361 dollars prior to ever picking the truck up so where did all the money go

ASHLEY L. 
Rating:
5.0

Excellent service, Shawn was great even waiting on my debit card (I put in the wrong) was educational and an very interesting conversation ensued. Shawn thanked me for pressuring washing the trailor before it was returned.

dale M. 
Rating:
5.0

Customer did not leave a comment.

keith R. 
Rating:
5.0

Top knotch !!

joe R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA H. 
No reviews have been submitted for this location.

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