Customer Reviews for SMC Sales & Services
(U-Haul Neighborhood Dealer)

86 reviews

9552 Hwy 87 S   Hemphill, TX 75948

(409) 787-0110

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 787-0110

9552 Hwy 87 S
Hemphill, TX 75948

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The owner was very kind & helpful. Made check in / return quite easy.

Jacob W. 
Rating:
5.0

Great place nice guy.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

terry H. 
Rating:
5.0

Nothing. The folks were ready to help with my needs.

peter M. 
Rating:
5.0

This man is very knowledgeable and very helpful and nice

BW S. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
4.0

Customer did not leave a comment.

Ivan E. 
Rating:
5.0

Customer did not leave a comment.

LLOYD D. 
Rating:
5.0

Y'all are the best. Very kind friendly.

sharon Y. 
Rating:
5.0

If all uhaul places are like this one then then nothing customer service at this location was awesome very informative and helpful thanks

Clint S. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Very neat and orderly

AMANDA K. 
Rating:
1.0

The two 26 foot trucks were not available for pickup which we had reserved. We had to travel to Texas for a 26 footer and a 20 footer from Natchitoches LA. Because of this error on the part of U haul we didn't have enough room for all our things. Now we have go back to Louisiana, spend more money and get the rest of our stuff. We are very upset with U haul. Livid is the word.

roger G. 
Rating:
5.0

Nothing! Need to do something about initial reservation which was made a month in advance and you gave me the incorrect information about pick up.you wasted my time and a lot of others also. My last contact was exceptional. The initial a nightmare.

james M. 
Rating:
5.0

Customer did not leave a comment.

Klaus G. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
5.0

Customer did not leave a comment.

tim L. 
Rating:
5.0

Customer did not leave a comment.

ann B. 
Rating:
5.0

Great process overall very happy..

david M. 
Rating:
3.0

Customer did not leave a comment.

Bailey J. 
Rating:
5.0

Customer Service is Excellent at this Location

Tony P. 
Rating:
5.0

Customer did not leave a comment.

ELBERT M. 
Rating:
5.0

Customer did not leave a comment.

chuck B. 
Rating:
5.0

Customer did not leave a comment.

katie R. 
Rating:
5.0

Thank you

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Shawn was a top class example with customer service and equipment available

Samuel R. 
Rating:
5.0

Very friendly staff! Helpful and accommodating. Best place for your rental needs around here.

yully H. 
Rating:
5.0

Customer did not leave a comment.

theresa D. 
Rating:
2.0

Overcharged once again. I will never use u haul again. I have been a loyal customer for many years. Never again..

LORELEI B. 
Rating:
5.0

Nothing!

travis H. 
Rating:
5.0

Nothing everything ok!

travis H. 
Rating:
5.0

Customer did not leave a comment.

glenda K. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

travis H. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

ALLISON H. 
Rating:
5.0

Pickup & Drop off was A beeeze!

Wanda R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Customer did not leave a comment.

buzz F. 
Rating:
5.0

Great customer service!!!!

John L. 
Rating:
1.0

Your company price gouge me on a truck in the middle of a hurricane. I paid 550 for the same trip from Florida to Louisiana. When I go to leave Louisiana you charge me over 700. I will never spend another some with Uhaul. #uhual price gouge

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

gerald B. 
Rating:
4.0

Original pickup location did not have equipment and had to call uhaul to change pickup location after pre-paying for the rental online. Upon pickup I was charged another 100 dollars for a deposit and upon return I got an email that said that 100 was charged for mileage and rentals and everything else... i originally paid 361 dollars prior to ever picking the truck up so where did all the money go

ASHLEY L. 
Rating:
5.0

Excellent service, Shawn was great even waiting on my debit card (I put in the wrong) was educational and an very interesting conversation ensued. Shawn thanked me for pressuring washing the trailor before it was returned.

dale M. 
Rating:
5.0

Customer did not leave a comment.

keith R. 
Rating:
5.0

Top knotch !!

joe R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA H. 
Rating:
5.0

Customer did not leave a comment.

mary M. 
Rating:
5.0

nice place great people

Shawn B. 
Rating:
5.0

Great people manage this place

Jerrel P. 
Rating:
5.0

all good

Jimenez B. 
Rating:
5.0

I am pleased with the experience I received from the location people. They were very friendly and knowledgeable concerning thier business I would rent from them again.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

great place nice people

shawn B. 
Rating:
5.0

No. It was a good experience.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Excellent communication walk me through everything highly recommended very knowledgeable person down to earth can't get any better.

michael D. 
Rating:
5.0

Friendly owner, great customer service. Can count on him.

suzie G. 
Rating:
5.0

Customer did not leave a comment.

scott E. 
Rating:
5.0

Customer did not leave a comment.

HOLLY D. 
Rating:
1.0

Customer did not leave a comment.

Gene G. 
Rating:
4.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

The owner knew I would probably be early and was ready for business when we arrived a little before his scheduled hours. Gave us great service, very accommodating.

suzie G. 
Rating:
5.0

The service and friendliness was totally top shelf

al S. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Garrick W. 
Rating:
5.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

Only complaint I have is with the set up process itself. I had to do extra miles to just return the thing. Also the fee for after hours drop off is stupid.

zachary H. 
Rating:
5.0

Customer did not leave a comment.

ola M. 
Rating:
5.0

No problems at all!!! Shaun was very professional and helpful!!! Great experience!!!

mary L. 
Rating:
5.0

No waiting for service upon arrival. Was in and out immediately.

Karl T. 
Rating:
5.0

Shawn has a be of service attitude. Nice displays of adjunct products. Good guy! Trailer worked well for me.

craton B. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Franklin P. 
Rating:
5.0

Shawn is great. Terrific customer service.

james A. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
5.0

Absolutely nothing...it was perfect!

Jill R. 
Rating:
4.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

y'all did a great job.and thank you so much for getting us the boys to help us we could have not done it with out them .thank you again for your help .your boys made the move so much better for us .and you're were very helpful to us.THANK YOU

linda C. 
Rating:
5.0

Customer did not leave a comment.

marie S. 
No reviews have been submitted for this location.

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