Customer Reviews for Smiles Auto Sales LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smiles Auto Sales LLC

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Victoria B.
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Horrible. I was stranded at the car location and unable to gain access to the truck for over an hour in a very unsafe part of town with crackheads roaming the street because I selected to pick up the keys from the office yet there was NO office at all. Upon retrieval, the car did not have the appropriate amount of gas. I will not be using U-Haul ever again.

Steven K.
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Explain that the location is not manned and to prepare them by downloading the app etc prior to accepting the booking.

VLAD I.
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No uhual representative on site. Horrible web/app design interference. Customer service agents on the phone useless. YIKES

Thomas W.
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Your system for customer service is terrible. You didn't provide the blankets that you charged me for and said would be there, and yet when I called the 800 number, they said there's nothing they could do about it and I'd have to wait and hold again with that number in hopes they find more or at least provide a refund. When I went to an actual U-Haul location, they charged me for the blankets and said to call in for a refund on the other blankets. The hoops you put me through so that I can get money back for something you messed up on is absurd. I would never recommend U-Haul to anyone.

Orlando S.
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So many bad things with your service and this rental.

Jade L.
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Customer did not leave a comment.

Shondra M.
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Customer did not leave a comment.

Aaron R.
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Major problems with the location. The lock box was empty. Apparently the guys there take the keys out to their little trailer on the lot. I had to deal with one of the guys there who had the key but wouldn't give it to me. I had to prove to him that it was the van I had reserved. Got some suspicious vibes from him like he wanted a little extra to give me the keys. He shouldn't have been involved at all. Finally got the U-Haul rep to write back confirming the truck number that I had rented. Delayed me by an hour. I expect some sort of refund. U-Haul should cancel their contract with this location. Very bad experience.

Michael S.
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Pork rinds, mud and parking ticket in the cab. Self checking process is buggy. Needed to use two phones because of errors....probably just use home depot from now on

dan W.
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Couldn't find it, waited forever, really poor.

Shlomo V.
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Smiles is a great place. Super friendly staff, quick service, and the boss takes care of everything. Get your U Haul here!

Charlie L.
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Truck was in terrible condition, mirror missing & acceleration was poor. Took 2 hours just to find a new reservation

John V.
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There was no one present when I arrive and I had to wait 45 minutes to get someone on the phone to notify them that i was there. After that the gentleman had register my account via online in order to get the vehicle. Then when I dropped was going to dropped the truck there was a older woman with a young child who asked for the keys but i refused since she was refusing to show id therefore I called and dropped off keys in secured box. This was a very uncomfortable feeling since no one was in charge of this facility.

ABRAHAM N.
Rating:

Friendly service.

No reviews have been submitted for this location.

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