Customer Reviews for Smith Enterprises
(U-Haul Neighborhood Dealer)

110 reviews

520 Palmer Dr   Hooks, TX 75561

(903) 547-1799

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/29/2021 - 9/30/2021: Closed

Services at this Location:

Contact Us

(903) 547-1799

520 Palmer Dr
Hooks, TX 75561

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/29/2021 - 9/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Absolutely nothing! Smith enterprise was absolutely amazing. They were very friendly and helpful. Answered all my questions. Would highly recommend them to anyone in this area looking to rent a uhaul. They went above and beyond to make sure I was well taking care of.

BRIAN S. 
Rating:
2.0

I still have not recieved my deposit took over a hour to obtain the truck. Attendant kept apologizing for the inconvenience

Yasmen M. 
Rating:
5.0

Customer did not leave a comment.

burns B. 
Rating:
5.0

Customer did not leave a comment.

Loretta W. 
Rating:
3.0

Customer did not leave a comment.

Laura K. 
Rating:
3.0

I explained to them I needed to move appliances including a refrigerator. I reserved a 15ft. When I arrived they only had a 10ft and a 20ft. I didn't have much to move but had to go 150 miles so I told them the 10ft would be sufficient. They never explained that a refrigerator could not stand up straight in a 10ft. I was forced to haul my refrigerator laying down. I believe your vendors should know their equipment and be informed do they can better serve their customers.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Stacey J. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
5.0

Customer did not leave a comment.

Marie S. 
Rating:
5.0

Great service, great advice, everything moved quickly and smoothly. The hosts were wonderful!

Judith C. 
Rating:
5.0

Very Friendly and Helpful

Sheila T. 
Rating:
5.0

They were absolutely fantastic, got us all set up very quickly and had us on our way in no time! They were very nice people.

Sara-beth B. 
Rating:
5.0

Customer did not leave a comment.

Ann E. 
Rating:
5.0

Nothing everything was perfect!

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

They went out of their way to make adjustments to our needs. I've used Uhaul at other locations and this one is by far the best experience I've had with renting a truck or trailer. Highly recommend.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Ronny P. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Friendly service! Greate service!

Marc R. 
Rating:
3.0

Customer did not leave a comment.

Corlee C. 
Rating:
5.0

The drive was terrible, I'm 6 month pregnant and the truck shock so bad it made me sick to my stomach. The change oil light came on before we even reached half way. The truck wouldnt go faster then 65. My experience with this truck was terrible.

Heather S. 
Rating:
5.0

Service and completion of contract were done with the utmost kindness and professionalism

Dawn H. 
Rating:
5.0

friendly people to business with

Donald J. 
Rating:
5.0

They were very friendly and helpful. Experience was easy, I was taken care of quickly and on my way!

Marc R. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

CLYDE W. 
Rating:
5.0

Outstanding customer service.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

Customer did not leave a comment.

Grant S. 
Rating:
5.0

Customer did not leave a comment.

DONALD V. 
Rating:
5.0

Nothing

Sharon W. 
Rating:
5.0

The equipment was clean. Just minor damage that didn't interfere with what I needed it for.

edwin F. 
Rating:
5.0

When checking the electrical system, we found that there was a short in the wiring. The owner worked very hard to get it to work for me. My only comment is this should be checked prior to a customer coming in for the unit.

Kathy V. 
Rating:
5.0

Customer did not leave a comment.

CHAUNTREA P. 
Rating:
5.0

Customer did not leave a comment.

Denisha G. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
3.0

Customer did not leave a comment.

rick A. 
Rating:
5.0

Customer did not leave a comment.

Naresh P. 
Rating:
5.0

Super nice people.

Kay W. 
Rating:
5.0

Customer did not leave a comment.

Billy T. 
Rating:
5.0

Customer did not leave a comment.

Bernie S. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

None

RICHARD C. 
Rating:
3.0

This location was closed so I just put everything into the drop off box. They did respond first thing Monday morning. .

angela S. 
Rating:
5.0

Customer did not leave a comment.

Shanin S. 
Rating:
3.0

Customer did not leave a comment.

Blake W. 
Rating:
5.0

Very nice and helpful

Bob N. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

D'Andra C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

This company was diligent about providing service. I have rented from them before and have no complaints.

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

Brandilyn B. 
Rating:
5.0

Customer did not leave a comment.

BETH P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Sherry P. 
Rating:
3.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY H. 
Rating:
3.0

THE WIPER BLADES WERE WORN OUT AND THE WINDSHIELD LEAKED DURING THE CONTINUOUS RAIN IN WHICH WE DROVE.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

ruth H. 
Rating:
5.0

Customer did not leave a comment.

Todd O. 
Rating:
3.0

Nice owners

LADONNA P. 
Rating:
5.0

Very professional and eager to help.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
4.0

Very easy

ARLENE H. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

Customer did not leave a comment.

april P. 
Rating:
5.0

Customer did not leave a comment.

BECKY S. 
Rating:
3.0

It was good.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

MELISSA W. 
Rating:
4.0

Customer did not leave a comment.

LISA F. 
Rating:
4.0

Customer did not leave a comment.

SHERYL D. 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL D. 
Rating:
4.0

Customer did not leave a comment.

TYRONE S. 
Rating:
4.0

Good communication skills

CINDY W. 
Rating:
4.0

Equipment needs more work, customer service was great :-D

HEATHER H. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
5.0

The Smith's are super nice people and will help you with any questions in your moving experience.

BRYAN G. 
Rating:
5.0

Mr. And Mrs. Smith took good care of us when we needed UHaul real bad. I highly recommend them to anyone in the Hooks TX area

MARK M. 
Rating:
4.0

Customer did not leave a comment.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

Whitney B. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Very Good Job

JAMES L. 
Rating:
3.0

Customer did not leave a comment.

Roslind B. 
Rating:
5.0

Excellent Experience-Thank you!!

kenneth W. 
Rating:
5.0

Excellent customer service.

CLIFFORD W. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL P. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Excellent service, very helpful, they salvaged a disaster caused by another U-Haul dealer.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

DARREL S. 
Rating:
4.0

I had no problems what so ever. Good job, fair rates

KATIE H. 
Rating:
5.0

Mrs. Smith made our reservations and was very helpful during the whole process.

MYRLICE H. 
No reviews have been submitted for this location.

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