Customer Reviews for Smith Enterprises
(U-Haul Neighborhood Dealer)

129 reviews

520 Palmer Dr   Hooks, TX 75561

(903) 547-1799

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 547-1799

520 Palmer Dr
Hooks, TX 75561

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were able to help us in an emergency Forever grateful for them getting us back on the road

sean R. 
Rating:
5.0

The process of renting and returning was so easy. Very professional and friendly service as well. I would definitely recommend this location for all your uhaul rental needs.

Jon F. 
Rating:
4.0

Customer did not leave a comment.

Chevy R. 
Rating:
5.0

Everything was good

Donna J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

The Smiths were great to work with! Like talking to family! Very personal and professional!

Jeff S. 
Rating:
5.0

Everything was fine will continue using this location to purchase uhaul equipment

Melvin C. 
Rating:
5.0

Customer did not leave a comment.

pamela T. 
Rating:
5.0

Great customer service - great information on how to operate the moving van. Very polite and knowledgeable personnel.

Dorothy S. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Customer did not leave a comment.

Whitney V. 
Rating:
5.0

Customer did not leave a comment.

Alan J. 
Rating:
5.0

Service was excellent. Thank you.

David B. 
Rating:
5.0

NOTHING. EVERYTHING WAS VERY EASY. AGENTS I ENCOUNTERED WERE VERY PLEASANT AND HELPFUL. GREAT EXPERIENCE

TERRI K. 
Rating:
4.0

Customer did not leave a comment.

REGINA Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Hitch wiring was a bit wonky, but otherwise, everything was great - they took care of hooking it up and making sure the receiver was correct.

FLOY L. 
Rating:
5.0

Keep doing what you do. Everything was great!!

Bradford P. 
Rating:
3.0

Area wifi reception was poor was unable to respond to Uhaul truck status.

ROBERT L. 
Rating:
5.0

Absolutely nothing! Smith enterprise was absolutely amazing. They were very friendly and helpful. Answered all my questions. Would highly recommend them to anyone in this area looking to rent a uhaul. They went above and beyond to make sure I was well taking care of.

BRIAN S. 
Rating:
2.0

I still have not recieved my deposit took over a hour to obtain the truck. Attendant kept apologizing for the inconvenience

Yasmen M. 
Rating:
5.0

Customer did not leave a comment.

burns B. 
Rating:
5.0

Customer did not leave a comment.

Loretta W. 
Rating:
3.0

Customer did not leave a comment.

Laura K. 
Rating:
3.0

I explained to them I needed to move appliances including a refrigerator. I reserved a 15ft. When I arrived they only had a 10ft and a 20ft. I didn't have much to move but had to go 150 miles so I told them the 10ft would be sufficient. They never explained that a refrigerator could not stand up straight in a 10ft. I was forced to haul my refrigerator laying down. I believe your vendors should know their equipment and be informed do they can better serve their customers.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Stacey J. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
5.0

Customer did not leave a comment.

Marie S. 
Rating:
5.0

Great service, great advice, everything moved quickly and smoothly. The hosts were wonderful!

Judith C. 
Rating:
5.0

Very Friendly and Helpful

Sheila T. 
Rating:
5.0

They were absolutely fantastic, got us all set up very quickly and had us on our way in no time! They were very nice people.

Sara-beth B. 
Rating:
5.0

Customer did not leave a comment.

Ann E. 
Rating:
5.0

Nothing everything was perfect!

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
5.0

They went out of their way to make adjustments to our needs. I've used Uhaul at other locations and this one is by far the best experience I've had with renting a truck or trailer. Highly recommend.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Ronny P. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Friendly service! Greate service!

Marc R. 
Rating:
3.0

Customer did not leave a comment.

Corlee C. 
Rating:
5.0

The drive was terrible, I'm 6 month pregnant and the truck shock so bad it made me sick to my stomach. The change oil light came on before we even reached half way. The truck wouldnt go faster then 65. My experience with this truck was terrible.

Heather S. 
Rating:
5.0

Service and completion of contract were done with the utmost kindness and professionalism

Dawn H. 
Rating:
5.0

friendly people to business with

Donald J. 
Rating:
5.0

They were very friendly and helpful. Experience was easy, I was taken care of quickly and on my way!

Marc R. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

CLYDE W. 
Rating:
5.0

Outstanding customer service.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

Customer did not leave a comment.

Grant S. 
Rating:
5.0

Customer did not leave a comment.

DONALD V. 
Rating:
5.0

Nothing

Sharon W. 
Rating:
5.0

The equipment was clean. Just minor damage that didn't interfere with what I needed it for.

edwin F. 
Rating:
5.0

When checking the electrical system, we found that there was a short in the wiring. The owner worked very hard to get it to work for me. My only comment is this should be checked prior to a customer coming in for the unit.

Kathy V. 
Rating:
5.0

Customer did not leave a comment.

CHAUNTREA P. 
Rating:
5.0

Customer did not leave a comment.

Denisha G. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
3.0

Customer did not leave a comment.

rick A. 
Rating:
5.0

Customer did not leave a comment.

Naresh P. 
Rating:
5.0

Super nice people.

Kay W. 
Rating:
5.0

Customer did not leave a comment.

Billy T. 
Rating:
5.0

Customer did not leave a comment.

Bernie S. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

None

RICHARD C. 
Rating:
3.0

This location was closed so I just put everything into the drop off box. They did respond first thing Monday morning. .

angela S. 
Rating:
5.0

Customer did not leave a comment.

Shanin S. 
Rating:
3.0

Customer did not leave a comment.

Blake W. 
Rating:
5.0

Very nice and helpful

Bob N. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

D'Andra C. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

This company was diligent about providing service. I have rented from them before and have no complaints.

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

Brandilyn B. 
Rating:
5.0

Customer did not leave a comment.

BETH P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Sherry P. 
Rating:
3.0

Customer did not leave a comment.

Beth C. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY H. 
Rating:
3.0

THE WIPER BLADES WERE WORN OUT AND THE WINDSHIELD LEAKED DURING THE CONTINUOUS RAIN IN WHICH WE DROVE.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

ruth H. 
Rating:
5.0

Customer did not leave a comment.

Todd O. 
Rating:
3.0

Nice owners

LADONNA P. 
Rating:
5.0

Very professional and eager to help.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
4.0

Very easy

ARLENE H. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

Customer did not leave a comment.

april P. 
Rating:
5.0

Customer did not leave a comment.

BECKY S. 
Rating:
3.0

It was good.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

MELISSA W. 
Rating:
4.0

Customer did not leave a comment.

LISA F. 
Rating:
4.0

Customer did not leave a comment.

SHERYL D. 
Rating:
3.0

Customer did not leave a comment.

CRYSTAL D. 
Rating:
4.0

Customer did not leave a comment.

TYRONE S. 
Rating:
4.0

Good communication skills

CINDY W. 
No reviews have been submitted for this location.

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