Customer Reviews for Smiths Paint & Body
(U-Haul Neighborhood Dealer)

102 reviews

102 W 2nd St   Smiths Grove, KY 42171

(270) 451-2439

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(270) 451-2439

102 W 2nd St
Smiths Grove, KY 42171

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Barry D. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Martha T. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
4.0

Customer did not leave a comment.

Dorris B. 
Rating:
3.0

The trailer did not have a tongue jack and lifting was very hard, and heavy I pulled my shoulder and missed 2 days of work…. But the trailer pulled nice and level

Joseph B. 
Rating:
3.0

Reservation I initially received was changed and I had to drive an hour out of my way just to pick up the truck. Was suppose to have a dolly and insurance, but got neither. No one will answer the phone at 800GOUHAUL. The online service for pickup and drop off was terrible and not user friendly. Couldn't get a live person on the phone for help. HORRIBLE EXPERIENCE!!!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

The parking lot is too small. The person returned a truck and parked in front of a trailer I needed, so I had to move the trailer by hand to get hooked up.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

TRENT S. 
Rating:
4.0

Customer did not leave a comment.

Ingrid L. 
Rating:
5.0

Customer did not leave a comment.

richard D. 
Rating:
5.0

Customer did not leave a comment.

Kaylin Y. 
Rating:
5.0

Very helpful and friendly.

Shawn S. 
Rating:
3.0

Customer did not leave a comment.

Hannah M. 
Rating:
5.0

none

Brenda J. 
Rating:
1.0

I've told u all about accident n it was now reported our stuff in cargo was taken to tenn n now want like 6000 to get our stuff we asked for help at time when truck was damaged to get our cargo unloaded n no one would help

Regina B. 
Rating:
5.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany N. 
Rating:
5.0

Customer did not leave a comment.

noel B. 
Rating:
5.0

Customer did not leave a comment.

Kellie S. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Aubrey P. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
2.0

The person that helped me was pleasant enough but there was not a lot of room to drop the trailer. I called ahead of time to confirm and on the phone they said no problem. When I got there, vehicles had to be moved and I had to back the trailer to a spot that had me sitting across the road and causing traffic to wait while I was guided into the spot. Additionally, I asked for a receipt and was told one would be emailed. I have yet to receive it.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Donnie L. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

The 15' truck I rented was in great shape and drove nicely. pickup and drop off locations were great to deal with. I was very satisfied with my rental.

MARC Y. 
Rating:
5.0

Customer did not leave a comment.

Donnie L. 
Rating:
5.0

Customer did not leave a comment.

MARC Y. 
Rating:
5.0

Customer did not leave a comment.

stanley W. 
Rating:
5.0

Customer did not leave a comment.

Tony K. 
Rating:
5.0

This location was friendly and very helpful. They had my truck and trailer ready for me. I will definitely use their service again.

Melissa W. 
Rating:
5.0

This is the first time I have ever used U-Haul .. I was very impressed how easy it was to use!!! We rented one of the largest U-Haul's and it drove like a dream heavy loaded. !!! When I went to pick it up I told him where I would return it and he told me he could save me $100 if I returned it to a place about 5 miles further away which I gladly excepted !!! I will definitely be using U-Haul if I need to move something again!! I give my whole experience with U-Haul a five star rating !!!

Allen P. 
Rating:
5.0

Customer did not leave a comment.

MANDY E. 
Rating:
2.0

Just a small lot. Was no room to park the truck and car doly. So had to leave it on the street beside building parked. The only reason I would recommend is that it saves you money.

Tanya B. 
Rating:
4.0

The manager was friendly, helpful, and answered all of my questions.

Stella Pauline T. 
Rating:
5.0

Good customer service

Tommy J. 
Rating:
2.0

I reserved three different U-Hauls and got confirmation of my rental just to get a call back the next day telling me it wasn't available. I had to go at least 30 miles out of my way just to rent one when I resorted at least 3 days in advanced and was given confirmation that my U-Haul was available, then to be called the next day after business hours to be told it wasn't even a live person reserved one for me and I still got an after hours call the next day saying it wasn't available! Highly upset over that! Why let me reserve it and get confirmation if it's not available making me drive 30 miles out of my way and paying more for a truck! Very dissatisfied

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

Donnie L. 
Rating:
4.0

Copy of final billing instead of just taking out of my bank account. I have nothing showing what I was changed for

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Erik Y. 
Rating:
5.0

Customer did not leave a comment.

Donnie L. 
Rating:
3.0

Have more trucks available so you don't have to drive to another town to get truck and then have to pay additional mileage from having to go to another town

Christina F. 
Rating:
5.0

Customer did not leave a comment.

Regina P. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Only complaint was I had to drive 20 miles out of my way to get a truck. Had to pay for miles that wasn't being used for actual moving. Glasgow has plenty of uhaul dealers but no trucks

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Donnie L. 
Rating:
5.0

Very friendly and helpful, excellent customer services

Chris H. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

Donnie L. 
Rating:
1.0

I was charged for fuel even though I filled it back to where it was when I rented it.

SARENA R. 
Rating:
5.0

The folks at the Smiths Grove location were very helpful and friendly. Very positive experience.

Howard K. 
Rating:
5.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

Very helpful and friendly.

James M. 
Rating:
5.0

Fast friendly service. Good folks!

Howard K. 
Rating:
5.0

N/A

Franklin H. 
Rating:
5.0

Very helpful

Timothy M. 
Rating:
5.0

Not a thing. They were very helpful nice as he could be!!

Charles W. 
Rating:
3.0

Customer did not leave a comment.

Deborah B. 
Rating:
4.0

Customer did not leave a comment.

Soyna D. 
Rating:
5.0

Very helpful, thank you.

Charles M. 
Rating:
3.0

Customer did not leave a comment.

Brent B. 
Rating:
1.0

I had a 10 AM pick up. I arrived at 9:55 with my wife and 9 month old son and the door was locked to the location for pick up. I called Sean who said he had no idea I was coming. I had called the previous evening to confirm the truck rental at 7pm. When I explained that I was the same person he said there was an emergency and they wouldn't be back for at least a half an hour. Sean was incredibly rude on the phone to myself and it was a 20 minute drive for me to head out there so my Wife and 9 month old son and myself had to sit in our car with the A/C blasting for 30 minutes waiting for them to return. When I was given the walk around of the truck the back of it was filthy. They did sweep it out before I took it. I'd highly consider not using U-Haul again after this and would recommend no one visits that location. The staff was incredibly rude and did not even print out my contract because their printer was malfunctioning.

Joseph H. 
Rating:
4.0

Everything was great and up to par. I just thought almost 200 dollars for one day and local was out ragous. If I had known it was going to cost this much I would not have rented it.

Patricia P. 
Rating:
5.0

Nothing. Everything was perfect. I will definitely go back there for my uhaul needs.

Donnie L. 
Rating:
5.0

U-Haul needs to give better\earlier notification when Trailer pick-up is other than the original planned pick-up location. I was already on my way traveling to Kentucky from Alabama on 5/31 for a 6/1 8:00 A.M. pick-up of trailer and did not know that pick-up location had been changed to a location about 25 miles away!! I was e-mailed @ 5:40 P.M. on 5/31 about the change and which I was already on the road traveling. I had made the reservation on 5/25 and thought pick-up was at another closer location. Luckily I called U-Haul (waited 30 Minutes to talk to an agent by the way!!) on my way and then found out about the Pick-up location change. Surely U-Haul does not wait until the last minute to inform everyone of changes like these. I'm wondering if my Trailer reservation was given to someone else at the last minute, which put me at a real inconvenience of having to drive another fifty miles round trip to get a trailer!! This is the only real gripe or compliant that I had. Thanks, Danny Stenz

Danny S. 
Rating:
3.0

Customer did not leave a comment.

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

Kody S. 
Rating:
3.0

Check the wiring and delver items on time

Joseph M. 
Rating:
3.0

I personally didn't like it. but others might.

heaven M. 
Rating:
5.0

Nothjng. Customer service was superior. There should be a higher rating than excellent for those guys.

Delores H. 
Rating:
3.0

Customer did not leave a comment.

ziontu R. 
Rating:
5.0

The smiths grove location was great! They stepped up when the bowling green location reserved me a trailer that they didn't even have... thank you smiths grove uhaul

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Robin T. 
Rating:
5.0

The gentleman who waited on me was excellent. Friendly and professional. Explained everything very well!

Sue N. 
Rating:
5.0

Customer did not leave a comment.

Donnie L. 
Rating:
5.0

Customer did not leave a comment.

DONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Jano J. 
Rating:
5.0

Owner was willing to meet my needs by coming in on a Sunday afternoon (when they were normally closed).

John N. 
Rating:
5.0

I will request this location again for any future uhaul needs. Very personable and accomodating staff. MUCH MUCH nicer to work with than the larger Bowling Green store.

brett P. 
Rating:
4.0

Truck smelled like cigarettes, windows were filthy

Keela B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

NEVER EMAIL ME .......

Loraina C. 
Rating:
4.0

Little cramped on parking space but personnel fixed that pretty quick.

ROY C. 
Rating:
4.0

The gentlemen that was helping us was very nice and helpful we will be renting another very soon.

LEN M. 
Rating:
4.0

The tow dolly I rented needed to be lubricated. The lock knob for the ball was rusty and turned hard as did the strap ratchets. The ramps where difficult to pull out and push back in also due to lack of lubrication. The people at the rental locations were wonderful !!!!!

kerry S. 
Rating:
4.0

Customer did not leave a comment.

Steven T. 
Rating:
4.0

Customer did not leave a comment.

DALE H. 
Rating:
5.0

Customer did not leave a comment.

PEDRO C. 
Rating:
5.0

the man was pleasent,

DARLINE J. 
Rating:
5.0

Very very good frienldy and very helpful thanks for making the move so easy

DEAN B. 
Rating:
5.0

Customer did not leave a comment.

JOE D. 
Rating:
1.0

i dropped off my rental a day early and was charged an extra day took months to get a refund they were mean refused to help with my refund i will never use uhaul again after this expeiance !! i cannot believe uhaul would let there employes get away with such behaver !!!!!!!!!!!!

Blaine B. 
Rating:
3.0

I was charged for 2 days rental on the trailer, even though I returned it the same day. I placed a call to the rental agency today indicating this, but did not receive a call back

Eric G. 
No reviews have been submitted for this location.

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