Customer Reviews for Smoke & Gift

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Smoke & Gift

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GIOVANNI S.
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Great and smooth rental thanks

Michael C.
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I over filled the gas by accident because I couldn't tell how much was going into the tank. Any chance I could get a refund on the difference? Otherwise everything was smooth. The guy was a bit rough but was friendly enough. Gave me and my wife a lollipop when we left. Online check in was obnoxious.

JORGE A.
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Customer did not leave a comment.

RICHARD P.
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craig R.
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Shaleen J.
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Answer the phone when your customers call. Especially when it's within business hours!!!

Jose A.
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I really like u-haul. ❤️❤️❤️

ANTHONY C.
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Customer did not leave a comment.

DERRICK P.
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Customer did not leave a comment.

Nicole W.
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DERRICK P.
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Customer did not leave a comment.

Alberto G.
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Nice customer service very professional!!!👍🏾👍🏾👍🏾👍🏾👍🏾

YANINA D.
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I recommend that you guys put on the Internet what is available instead of us searching and calling thousand other locations

FRANKLIN M.
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Customer did not leave a comment.

FRANCES M.
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The best UHale experience ever! The owner is so nice and kind. He is so friendly and takes exceptional care of his customers. He gets to know you and helps to determine what is the best equipment for your rental. I've had all good experiences renting from Uhale. I highly recommend this location

BRIAN B.
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Customer did not leave a comment.

jack W.
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SANDRA H.
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Nothing loved the app that shows gas level and milage

JOSE G.
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Customer did not leave a comment.

BRIAN C.
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Customer did not leave a comment.

MAHMUD S.
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Derek L.
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Pros: Truck was in great condition, shop owner was friendly. Pickup location was close to destination for moving. Cons: Reservation was for 12pm, had to wait outside door until 12:15pm to start to pick up truck

Raymond S.
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Customer did not leave a comment.

genevieve R.
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richard A.
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Nothing everything was great

Kayla B.
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Customer did not leave a comment.

Steven H.
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Ryan C.
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I had a truck reserved at my storage facility close to my home and my reservation was bumped by someone who kept their rental longer. I was not notified of this by Uhaul. I only found out when I arrived at my desired location looking for my reserved truck. Fortunately the other rental place called about the same time and clarified the situation and he gave me a gas credit for the inconvenience.

Tereza L.
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Customer did not leave a comment.

DALE J.
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The service was fast, helpful and friendly. I would recommend this location other potential customers.

KRISTINNA S.
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Aaron H.
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DOMINGO M.
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They don't understand when u need extra day the services

ALHAJI H.
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Customer did not leave a comment.

macario C.
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Na

NADIA P.
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Very disappointed with uhaul! I came the day I reserved to pick up my moving truck 15 min late and the reservation was cancelled plus In the same location it was any truck available to rent! Huaul you must be clear and explain to the customers that we have only 10 min. grace period before you cancel the reservation. This caused me even more stress and because was the end of the month several rental locations near were sold out. I almost didn't move because of this I had to wait until the the next customer's cancellation, just praying they came late to get his cancelled truck. This type of situations is not necessary a professional and serious business. I would not recommend your business at all.

RICO W.
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Customer did not leave a comment.

MARK S.
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Terrible experience. Fast talking attendant. Truck smelled like a sewer

DAVID JAMES G.
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Customer service agent was wonderful. Truck was horrible! It creaked and groaned, the passenger headlight was out, the seals around the doors were bad so you could hear the wind, the inside of the truck was so loud I could not hear my GPS giving me directions. The oil light was on when I picked it up etc... All what I have come to expect from U-haul over the years. I only use the service because I had to go 25 miles. Imagine having to drive that piece of junk truck any real distance. Some maintenance on your fleet is LONG overdue!!!

Sara C.
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Customer did not leave a comment.

ALEX B.
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Nothing, service was great and uhaul associate was professional and friendly. This is the second time coming to this location and both times was a great experiences.

Lencee H.
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The owner is always nice when I come here. The only problem was I was charged $10 for padding and $7 for a utility dolly I didn't receive. Other than that I have no complaints.

Dina C.
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Customer did not leave a comment.

melinda F.
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The fellow was very professional, kind and had my moving van ready. He estimated a more realistic mileage, than I did originally, that was spot on by 1 mile when I returned it! It ran well and was very clean. Thanks again!

Lawrence M.
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Clean trailer, easy drop off, good price.

Michael S.
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Had reserved originally for 6 hrs, night before pickup I got an email that said it was now only 5 hrs. Spent 20 mins trying to pick up truck by phone, had to go in shop anyways to get key. Meaning by the end of it I only had the truck for about 4.5 hours. Felt ripped off

Marc C.
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Always excellent service and friendly also. That's why I keep coming back. : )

GENICES M.
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The man was really nice, and explained everything for me. I will definitely go back and referral friends and family.

debbie L.
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Very professional and clean

Ronald C.
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The gentleman that provides the uhaul experience via his personal smoke shop makes the experience uncomfortable, unprofessional in nature, and uses inappropriate language when dealing with customers. I do not get bothered by those that act very “odd”. However, the things that were said between employee to/in the presence of a customer were inappropriate. When people rent moving trucks, they do not come to listen to a random rant regarding people of a certain race.

Sherry C.
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Poor Customer Service treated very rudely.

EDVIN D.
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Customer did not leave a comment.

FRANK N.
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The owner/person that handles the rental is taking too much time from the time we're renting it and the time when we return it. Intimidating when explaining the needs of insurance, which he automatically charged before even asking me first. Never have I had such a long time. The van is also dirty.

Lisa B.
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Customer did not leave a comment.

KYUHWAN S.
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Robert F.
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Dijannai M.
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The contact person has a horrible attitude and impatient.

Annette D.
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Arrived at 7am to pickup the truck in the back. The code given from the website did not work. There was no place to pick up the truck key. Went to the front office and the clerk was there, an older gentleman. I told him the code in the back did not work and he did not reply. He was rude and very disrespectful to me and my son. When asking him questions he would not answer. His instructions about the truck was quick and demeaning. Due to such poor customer service we will not use this facility in the future.

DINA C.
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The gentleman was very courteous & I would highly recommend him

carmen R.
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Good experience

Jessica M.
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The owner was rude the whole time making me feel uncomfortable. He left a very rude message on my phone that I was in trouble for not returning the truck when I had reserved an extra day. He rushed me when I was stuck in traffic because he had another reservation. He didn't wear a mask and did not clean or wipe down. The vehicle at all. I would never recommend this place

RUBEN C.
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Customer did not leave a comment.

DAVID M.
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Fast & easy...

Jose C.
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Customer did not leave a comment.

Vincent O.
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Ckean the vehicle inside and out. Van was very dirty and after driving a couple of miles, 100s of ants came out of the dashboard and glovebox. So, pictures of the problems would not upload from my phone. I have kept the photos.

JASON L.
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Great easy transaction all the way through .. thanks Uhaul

MARLA L.
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Customer did not leave a comment.

Richard James G.
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Ive used uhaul so many times in my life always had a good experience -ive used this location the last 2 times-it is one of the best very helpful , friendly a excellent experience

Heriberto T.
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Customer did not leave a comment.

David G.
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Francine S.
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I was late and owner waited. Very Clean Ban

Denise T.
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Customer did not leave a comment.

Gale J.
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Michaela S.
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Next time make sure locations such as Ontario are doing a better job of getting their trucks back on time because my whole day was delayed due to the run around you all gave me of switching my pickup location 2x. I also felt that I should have been given a discounted charge given my experience.

FATIMA A.
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Customer did not leave a comment.

Ravi M.
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Customer did not leave a comment.

david S.
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Worst experience I ever had. I have already contacted corporate waiting for a return call

Mark C.
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Nothing, everything was very easy and the staff member was very happy and helpful.....

Trent M.
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Great Experience...!!!

Sharon B.
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Have the trucks clean. There was stuff spilled all over it. The UHaul on line check in was awful! It was time consuming, hard to understand and didn't work well. The guy who rented us the check yelled at us for using the app! I won't rent from there ever again!!

angelo D.
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Customer did not leave a comment.

Martha D.
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I will rent from here again. The price was very fair, and the counter service was helpful and friendly. But the pickup truck had multiple minor dents and significant scratches on almost every body panel. The windshield had a bullseye in it. The fuel was at 5/8's tank. The overall cleanliness of the vehicle was a bit dirty. The dash was recommending an oil change soon. We used the truck for towing. The engine ran well. The truck had excellent power and ran smoothly. It had only 2700 miles on it, so a previous renter had obviously banged it up pretty badly. The stereo worked well as did the AC. The seats were comfortable. Larger mirrors on trucks being rented as tow vehicles would be appreciated, but the stock mirrors were adequate. Based on the price, availability, vehicle performance, friendly counter staff and convenience of the location, I will rent again in the future. But my friends might not appreciate having to document all the existing damage before leaving the lot as we had to. So i would not recommend it to a friend.

DONALD K.
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The right tire only had 12 lbs of pressure in it. It went almost flat when I loaded the trailer. Fortunately I was able to drive it to a gas station to fill it with air before it went flat. I rented the same trailer 2 weeks ago and the same tire went almost flat then. I advised the location at that time that it happened and apparently they did nothing about it. I won't rent the same trailer again until the tire is replaced.

SREENIVASULA G.
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Customer did not leave a comment.

Michelle W.
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Had to drop off the truck after closing but called in advance. So friendly I thought I was talking to the owner from the 1st location. Great experience!

Michael B.
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Customer did not leave a comment.

richard B.
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Very good experience and friendly

Andrew V.
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It was good thank you

NAJI W.
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The owner needs to be a little more respectful to customers. I don't know if he meant anything by it, but he kept referring to me as "homeboy". I'm a Black man and it really wasn't sitting well with me when he kept repeating it. Customers should be referred to as sir/ma'am or by their names, not some random descriptor with racial connotations.

Chad B.
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Customer did not leave a comment.

Rudolph E.
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Keep up the good work

DONALD K.
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Customer did not leave a comment.

Brenda P.
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Nothing. Customer service was outstanding!

Yolanda V.
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U-Haul app service on line was so helpful for us elderly who are not phone tech savvy.

Peter K.
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Customer did not leave a comment.

Carlos R.
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Customer did not leave a comment.

Nancy J.
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Dash had a warning light on for tire pressure. Truck was dirty inside and out.

DONALD K.
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Customer did not leave a comment.

Marc C.
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Customer did not leave a comment.

Lynda H.
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Nothing! This site is totally professional and efficient.

No reviews have been submitted for this location.

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