Their was very little gas in the truck and had to go straight to the gas station . When returning the truck and doing the check out the app was not working . For one the millage was over 100 plus miles off from what it actually was and the gas was the same way to like someone had been driving it but not using the app to update it . Which makes sense seeing how when checking out it would go to let me take a pic of the dash but would not let me take a pic and I kept restarting the app and same results everytime . So that must be away so they can rip u off some more .CHRISTOPHER S.
Customer Reviews for Smoke Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ABDELGADIR G.
The truck was a complete mess, and had a terrible smell even with having the windows down the entire time, also due to several accidents I was an hour late to pick up the truck and an hour late bringing it back so I used my 4 hours yet I was still charged double, the gentleman that I had to receive the keys from and check back in with was not very personable. I would not recommend this location to anyone and if you do happen to go here, make sure you take pictures before and after your usage. I was very disappointed in the service and condition of the truck!Amanda S.
I traveled less than 8 miles with it and still got charged $20 for gas.ALUSINE B.
Be more knowledgeable about own service info.CHERI C.
When I got into the uhaul it was disgustingly dirty, there were dirty masks and left over personal belongings so you know it wasn't cleaned out after the last use. The front left tire was almost flat, the psi was at 20 and it needed to be at 80. Well not worth the money.Corey K.
The truck had multiple pallets and trash on the back. I had to return to ask them to take off and was told l had to take them off myself. Which put me behind on my moving process, not to mention they were pretty heavy. The only accommodation I was given was $10 cash after returning the truck. The inside was also not clean. Overall it was my worst uhaul experience. I will not use this location again.YALONDA T.
Easier check in process. Was a hassle with the drivers license process. But overall good service and close, convenient pickup.NANCI H.
The truck ran good enough but it was extremely dirty in the cab and somewhat dirty in the box. The on line checkin was terrible. I did everything a head of time but when I got to the location it took an hour to check in. The little store I had to go in was a horrible representative for u-haul.Stephen S.
Clean inside wellfrederick A.
Customer did not leave a comment.HANNAH B.
Everything went smoothly and I was grateful for that being 1 less thing to be bothered with during our move.James L.
Excellent customer serviceMILLICENT S.
I don't have any comments to dropALHAJI ZUBAIRU D.
It was a smoke shop and burning incense and took a long time to drop off. Person was friendly but next time will go to a full time UHaul location. Location was clean but I would not consider it inviting.MARK D.
Cash for gas was a fight came back on halfBralynabdul P.
Customer did not leave a comment.Devon H.
The agent is not competent enough and he is a rouged. He cheats on people a lot sorry but I am done with that locationrashid K.
Agent was so arrogant, gave me the keys without the code to open the lock to the trunk. I called him requesting the code. He said the code is "road" , I didn't get the word well because of his accent so I had a hard time entering the code. Asked him to spell it, and he made fun of me saying " simple road you cannot spell, look for someone to help you, I don't have time to waste. " Over the phone I heard other customers in his store laughing, as he made ridicule of me. It was a sad experience because he failed to understand that not everyone had the privilege to attend school to be taught how to spell, or to have English as his or her first language. Instead of helping a customer, he chose to ridicle the customer.Mathias T.
Customer did not leave a comment.GODWIN M.
The representative was rude. When I picked up the truck it was just barley on a quarter of a tank and I had to put gas in the truck. Did not get compensated for gas. Was told my loss. Never use again.ROBERT S.
The uhaul was pretty filthy. The previous user's drinks were still in the vehicle and everything was dirty and sticky. We rented a dozen furniture blankets but only received 3 blankets.SHEENA MARI P.
Customer did not leave a comment.COLLEEN C.
Customer did not leave a comment.Shawn K.
The store attendant did not speak English very well and he did not go with me to the truck to go over anything. I did not receive any paperwork from him regarding the rental or any information for that matter. The truck had 27 miles to empty when I turned the ignition on.Catherine S.
Customer did not leave a comment.Hassan J.
When I went to rent the Uhaul I realized that the place has a lot of people coming in and out. The guy didn't really care and safety or take precautions. The truck was not clean. The steering wheel was sticky.Zaki H.
Y'all charged me extra money and couldn't explain to me whyJkara M.
Customer did not leave a comment.Geoffrey H.
Excellent job! He definitely does it by the book.Allison A.
The manager of the store I rented it at was not very explanatory. I would say he was even rude.kelly W.
The manager should be morelos nicer with costumersjhon D.
This uHaul rental location is located within a convenience store that is very, very busy. This made the experience less than subpar. There was an incident where the representative that assisted me started to help me and then went to help another patron to play lottery numbers. I thought that this was unprofessional. I would not recommend this location to anyone.Gabrielle C.
Customer did not leave a comment.Rowan M.
They need to be more attentive.... to the customers.... They talk on the phone too much.... while you're there to be served.... They need more than one worker in there........kenneth B.
Nice ????ERIC P.
Customer did not leave a comment.Angel T.
Customer did not leave a comment.Joshua F.
I liked the picture on my phone showing the truck and its condition, mileage and gas. It was a simple process.Phillip B.
Customer did not leave a comment.Mark S.
Joseph Morgan gave me great customer service, and Dave boske aided in the process too.Sarah P.
Customer did not leave a comment.Jamil B.
U haul over charged me on Saturday by 85 dollars and I have NOT yet received my down payment/holding fee for truck rental. I want my money now or expect to hear frim an attorney soon. This is ridiculous, the man at The Smoke Outlet had no idea of what hw was doing amd just keep telling me..."just give it a few day". Well its been more than a few days and I WANT MY MONEY!! U haul had no problem taking my money...now give it back. HORRIBLE!!!!Trina S.
Customer did not leave a comment.Megan M.
Customer did not leave a comment.Eva P.
Suspension was rough riding. Cargo area needed cleaned better. Engine light was on the entire time.john H.
It was really the associate. He was awesome. Can't remember his name but very helpful and trying to help many people at once. Awesome!jonathan B.
Customer did not leave a comment.janice H.
Lied about amount being charged, hung up on me when I called inquiring about charges. Told me to call uhaulSUNDONNA R.
Clark had issues with POS online system, delayed rental by approximately 25 minutes.ERIC B.
Customer did not leave a comment.Neelajandan S.
I arrived at 8:45 for a 9 am pick up. The guy arrived at 9:02, and needed to "open' the shop before getting to help me. I had movers at my house at 9:15. I was not able to leave the pick up location until 9:27, ridiculous! The return process was just as difficult and annoying. If Could have given 0 stars I would have.Theodore G.
Customer did not leave a comment.Laura W.
The owner was extremely pleasant and helpful. The experience was easy and fast with his help.Barbara L L.
Customer did not leave a comment.Tracey M.
Customer did not leave a comment.harry A.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.cathy O.
Make sure trucks are clean,some one need to demonstrate the equipment to the customersABDULAI S.
Great service!!!RICHARD M M.
Customer did not leave a comment.BELINDA B.
Customer did not leave a comment.Roberta T.
Customer did not leave a comment.richard R.
The truck was filthy, they didn't have the appliance dolly that was on my order. The only reason I will still use U-Haul in the future is because the location on Sinclair and Morse in Columbus not only gave me a dolly but the manager came out and personally cleaned the filthy truck for me. He was so kind and if I ever need a U-Haul in Columbus I'll go straight to the Sinclair rd location in the future! The woman who answered at the 800 number for U-Haul was also very polite and understanding of what was going on and made up for the huge inconvenience the best she could. Was my experience worth $107 dollars no because I have never got a filthy truck from any U-Haul reservation in the past, but at least U-Haul restored my faith in the company as a whole without a hassle. I'll never use the location at the smoke outlet on Dublin Granville ever again though!Ashley D.
Just the queue in the shopOluwasegun O.
Customer did not leave a comment.AUGUSTINE T.
Clean the equipment. It was reeking animal fur and cigarettes. Plus dashboard had a check engine light on. Was scared equipment not to breakdown on me!RICHARD M M.
The pick up location was not of my choice. It was a relocated area the day before. It was a smoke shop with marijuana smoking bowls for sale. The area is town was not safe. It was trashy and messy. Very unorganized, the teller said his brother owned the store and he was out of the country so he was filling in.Angelo B.
I've sat on hold for a total of 57 minutes trying to get help I was unable to obtain thie original reservation that was for 3 hours prior so I had to drive to another location This was the absolute worst experience I've ever had and I will never rent from U-Haul again. I made a reservation for today at 7 p.m. at one of the locations near me the reservation number is 25133 799. When I got to the location the technology kept malfunctioning I downloaded the app after about 25 minutes and I also call customer service and stayed on hold for a total of 40 minutes with no help the app told me that a vehicle had not been attached to my reservation I was late picking up my item because I had to rush to another U-Haul store nearby to get an additional truck I just spent 1 hour attempting to return that truck contract number 93358328 and the app would not accept any of the pictures this is terrible and once again when I call customer service I sat on hold for 17 minutes before I could let someone know I was having issues returning the truck it's just unacceptable service customer service all around everything was bad but I do want someone to know that the truck was returned at 9 p.m.Cassandra T.
Can you make the truck smell better.leonardo H.
Customer did not leave a comment.Deborah K.
The truck was trashed there were dirty bottles every where and the back had trash in it. Also i was charged $43when it was advertised $20 for 4 hrs. I returned it with the exact amount of gas and yet I woke up the next morning only to find out I was charged another $8!!!!!!! I will never use them again EVER!!!!sullivan M.
I was very upset the location that I requested was changed, because I was paying by-the-mile, and this location was about 10 miles further out than I had anticipated. It ended up being about $20 more than we expected, so I was pretty frustrated.Tess M.
The guy who did my order was so unhelpful . I understand this is not a typical U-Haul branch, but this place shouldn't even be a satellite. I came in on time to pick up and the guy kept putting other customers of the store in front of me . When he finally pulled my order up, he claimed my card wouldn't work yet continued to keep swiping it . I had to tell him to tell him to stop swiping my card and told him I would pay cash . He told me I would need a $100 deposit to pay cash . I go get the money off the same card he said wouldn't work, came back , and he took my money . After he took my money , he said â€œnextâ€ customer , he didn't even give me the keys ! I politely told him I still needed the keys and he seemed so annoyed as if I was supposed to get in th U-Haul with know keys and hope it magically started on it's own. I get in the U-Haul and it's dirty, cigar buts inside cup holders and the back of the truck had all kind of debris left from whoever had it last. When I went to take the truck back, he told me I had to take a picture of the dash to see the mileage and gas. I go out take the picture , bring it back and he tells me the picture isn't good enough even though the gas and mileage were clearly shown . I go out and take another picture and bring it back in to show him. He says he can't see it and ask me to hand him my phone. I hand it to him , then he starts pressing the screen and scrolling , I ask him what he's doing , and take my phone back and he had exited out of the picture of the dash, and was scrolling through my pictures !!! Becoming irritated I just asked him to give the balance of my deposit. He pulls up the refund screen and the instructions on how much and how to refund me we're clear as day . When he typed in the refund amount, he was actually typing the price of the rental. Before he hit submit , I told him the amount was wrong , yet he still tried to submit it! It wouldn't go through so I read the screen to him but he still didn't understand and kept trying to put the wrong amount in . I told him again the amount the refund should be for then he finally put it in correctly . I couldn't wait to get out of that place, never again !Laura P.
I've never rented a box truck that stunk so bad -- almost like the previous user was hauling trash. The rep at this location couldn't explain reasons for additional charges (I.e why the insurance was double the original agreement).Alex B.
Customer did not leave a comment.Samara R.
Have a representative that's more knowledgeable about the renting processJocelyn J.
I was overcharged not told about the mileage for move that should not have cost me any more than $40 instead I go spend $200 for this move unprofessional uncooperative is the nicest thing I can sayKimberly N.
Customer did not leave a comment.Luqman M.
Customer did not leave a comment.John B.
Service was horrible. I had to show them how to check me in. I think he may have charge me extra for some reason as well. The truck questionable. Right mirror was broken and kept sliding out of place so I could not see. EXTREMELY dangerous. I was highly unhappy and I doubt I will ever rent a u-haul again. The most frustrating move I have ever had. I honestly should not have drove the truck. The mirror made it so my passenger had to lean out the window to check my blind spot consistently. Horrible service. Horrible truck. Could not be more displeased.Shane C.
I would highly suggest looking into this location. The gentleman I dealt with was kind but I do not believe anything was done correctly. I never received any paperwork as well as the ticket I received was the drop off check in ticket not the ticket I should have received for picking up the truck. There was a furniture dolly inside that I did not order or need as well as there was damage to the truck that had been from a previous user that was not noted by the personnel at the pickup location. I would never recommend anybody ever use this location for any U-Haul services.Jerry R.
They kept giving us the wrong key. They were rude and sat behind the counter watching tv 15 minutes before helping us. They told us to take a picture of mileage so we did they then didn't believe us and walked back out to check it and took us 25 minutes to check out. Did not speak English adequately. Not a good look for uhaul will not be renting again.Abigail B.
Customer did not leave a comment.TEA M.
Customer did not leave a comment.Jennifer V.
The location took cash payment & also charged my credit card, I finally got the cash back! The wait to get the truck was long & it also took a while to return it! The associate working there is not friendly either, what happened to checking over the equipment w/ the customer?Tammy H.
Customer did not leave a comment.Fatmata C.
Customer did not leave a comment.hassan J.
Customer did not leave a comment.JW M.
U-haul Manager was very helpful and positive. The site was in a convenient location. It was a busy convenience store with much activity. It took us some time to be processed.Mark P.
U-Haul is undoubtedly the best!alfred A.
I could not find this dealer - they had no exterior signage and were located in the Smoke Outlet? The store was a mess and a very unprofessional experience. From a branding perspective - UHaul should evaluate this location.SCOTT T.
Overall wasnt bad execept for charging me 3 times the rental amount and then saying i had to wait 5-7 buisness days to get my money back!!! Charge the correct amount next time would be helpful.Erich T.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.julie R.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.MARTHA B.
Better costumer servicetianna A.
Customer did not leave a comment.David B.