The trucks were pretty beat up but otherwise fine.
Sarah L
Customer Reviews for Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They completely charged me for 2 extra days like if I put an extra 140 miles on the vehicle when I have pictures of the time I picked up vehicle as well as the time of drop off. I called the location for help and she said she can’t help me and the doors are locked so good luck. Honestly really unprofessional they should not even have access to renting uhauls because they are obviously running some type of scam and when I mentioned that she becomes defensive saying she didn’t rent me the rental and she can’t see none of my information. I will never rent from that U-Haul again. Thank god I got the insurance because who knows what they would have said I legit had the rental less than 5 hours. I have never in my whole life dealt with something like that and she seriously needs to be reprimanded because even though they might be closed now i will be there first thing in the morning to see if she still has that same tone of voice.
Eric AThe girl that attendant was very nice, the location is perfect. But I was charged for gas that was not my responsibility . I have pic of how I received it and how I returned it . I actually returned it more then how I received it and I got charged extra. You Can't get a hold of anyone over the phone for correction and the smell in the location is not professional
Iszol OI was charged for gas and refuel charge though I returned it at the indicated amount. When I returned to the location an hour after returning it, the gentleman took no accountability. We went to the vehicle and verified that it was at the same amount that it was given to me and not the amount he had marked. Didnt even get a simple apology for the misunderstanding. He just told me that I had to call it in the next day.
NELSON COK
CLEIVIS DI was charged a fuel fee of $30. I only used the truck for three hours and drove three miles. I think UHaul is ripping me off
Liliana BThank you so much
PATRICIA SThe dolly wasn’t there as requested. Both the front cabin area and the back area were fulllo of trash. The app wouldn’t work while taking picture of anything and able to document everything correctly. No directions as to where the key box was located.
STEPHANIE LVery unprofessional. They did all the paperwork for the 15 foot truck I reserved but then couldn’t find the key. We waited for an hour because he was late opening and then searching for a key that was not to be found. Instead we got a 10 foot van with no paperwork. Just handed the key and told we were fine. We took photos of everything including odometer. We told him we were local and would probably only do about 10 miles he said ok well I will put 25 miles on paperwork and they will credit you back the difference. Get to the house and we didn’t get the appliance dolly. After losing over an hour, we had no time to go to another location to get a dolly. I called customer service twice and was told it would be taken off and that they were aware we go the smaller van. We return the van and she takes the key and says we can go. I asked for paperwork and she was clueless. She called the manager or owner and he said we got the email yesterday but it was for the 15 foot not 10 foot van. They told me to download the app which I did. When I put in the picture of the dashboard it said we drove 70 miles which we have the photos to prove we only drove 11 miles. I submitted these time stamped photos to customer service. We showed the girl and she screenshot or video chatted with the manager the photos and he didn’t care. They are obviously not logging back in the trucks properly if they take the key and do not check anything on the truck. They told me I would only be charged the initial deposit. Which is wrong as they are supposed to take off the dolly I never received and the 14 mile overage we paid initially as we only drove 11 miles and the deposit we paid was for 25. We also received an additional fee of $35.90 that I was told would be taken off and has not been. I am very disappointed and frustrated with this experience. I have spoken to customer service 3x. I thought using U-Haul a known and reputable company I would have no issues but instead I had to deal with unprofessional people that did not know how to give or receive the vehicle. I am hoping I will be reimbursed for all that I have been overcharged for but so far none of the charges have been reversed or credited which I was told they would be by different people in customer service.
MICHELE B