Customer Reviews for Smoke & Gift
(U-Haul Neighborhood Dealer)

1,404 reviews

745 W Foothill Bl   Upland, CA 91786
(Behind the USA Gas Station, Across the street from Upland High School)

(909) 256-0056

Office Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed-Thur: 8 am - 6 pm
  • Fri-Sat: 7 am - 6 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 5/29/2025: 8:00 am - 3:30 pm
  • 6/4/2025: Closed
  • 6/9/2025: 8:00 am - 3:00 pm
  • 6/16/2025: 8:00 am - 3:30 pm

Services at this Location:

Contact Us

(909) 256-0056

745 W Foothill Bl
Upland, CA 91786
(Behind the USA Gas Station, Across the street from Upland High School)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed-Thur: 8 am - 6 pm
  • Fri-Sat: 7 am - 6 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 5/29/2025: 8:00 am - 3:30 pm
  • 6/4/2025: Closed
  • 6/9/2025: 8:00 am - 3:00 pm
  • 6/16/2025: 8:00 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STACY F 
Rating:
5.0

Customer did not leave a comment.

JANIS B 
Rating:
5.0

BJ was awesome! Thank you!

SCOTT E 
Rating:
5.0

Customer did not leave a comment.

Melody M 
Rating:
5.0

Customer did not leave a comment.

lance r 
Rating:
5.0

Thank you

LILIANA S 
Rating:
5.0

Customer did not leave a comment.

CHARLES S 
Rating:
5.0

Customer did not leave a comment.

LONN V 
Rating:
5.0

Customer did not leave a comment.

CHARLES S 
Rating:
5.0

The present arrangement is good & okay

EKUNDAYO A 
Rating:
4.0

Customer did not leave a comment.

GREGORY S 
Rating:
5.0

Customer did not leave a comment.

ROZARIO S 
Rating:
5.0

Nice and friendly staff at location. No problem with renting equipment. Easy process.

MATTHEW C 
Rating:
5.0

Customer did not leave a comment.

Jerolyn P 
Rating:
1.0

The representative was very rude an unprofessional. Asked him a question about we're to parked the truck, answered with a rude an unprofessional remark. Extremely unprofessional for his pants to be unzipped!! Very glad my wife an daughter were not here. Feel horrible for any female customers. No customers should have to deal with this situation.

JOHNNY V 
Rating:
1.0

add extra insurance costs didn't tell me.

QING W 
Rating:
5.0

Everything was great

BRAD E 
Rating:
4.0

Customer did not leave a comment.

CESAR O 
Rating:
5.0

Check in was smooth and easy

ROBERT A 
Rating:
4.0

Customer did not leave a comment.

PETER S 
Rating:
5.0

Store owner was very nice and super knowledgeable. I would glady recommend this location and return again.

TONYA R 
Rating:
5.0

Customer did not leave a comment.

BRAD E 
Rating:
5.0

Super friendly staff. Great location to rent from.

ERIC W 
Rating:
3.0

Customer did not leave a comment.

Jazmine P 
Rating:
4.0

Very friendly. Will come back in the future

KIMBERLY N 
Rating:
5.0

Customer did not leave a comment.

MAUREEN M 
Rating:
5.0

Nothing . Good customer service

COREY D 
Rating:
5.0

Easy check in and out

MLiss H 
Rating:
5.0

B j veryyy helpfull and knowlegable appreciateee 😎

MARTIN L 
Rating:
5.0

Nice being close by, and having a truck available when I needed it.

STEVEN E 
Rating:
5.0

Customer did not leave a comment.

Roy W 
Rating:
5.0

Great service and selection

DAVID R 
Rating:
5.0

Bj was very polite and helpful.

KRISTIN C 
Rating:
5.0

BJ was very helpful during a difficult move!

VANESSA G 
Rating:
5.0

Dropping off equipment is easy, lots of room to park trailer!

JOHNNY B 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

When I rented the cargo van in the side doors there were beverage cans. When I returned the vehicle I had to cleanup after some else. Obviously, it's not taken seriously enough too clean the vehicle before returning and obviously not inspected. I will rent again from this location.

Joanne G 
Rating:
3.0

Customer did not leave a comment.

Tomasa T 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Just to let you know I left the van cleaner than what I got it. Over all the experience was pretty good. I will be using the services again very soon.

JOANNE G 
Rating:
5.0

Customer did not leave a comment.

ELVIS P 
Rating:
5.0

Great service. Thank you.

LILIAN G 
Rating:
2.0

Very nice man. told us the drop off on the papers wasn't important so we could drop it off at any Uhaul place. The one in San Diego wanted them on the paper so it was an extra hassle to change it over. I was surprised it was in a Smoke Shop.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

Casey K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N 
Rating:
1.0

Guy scams you with extra charges that weren’t necessary. Gas was over the amount when given and truck came back the same condition it was given.

NICHOLAS G 
Rating:
5.0

Customer did not leave a comment.

KENNETH B 
Rating:
5.0

Customer did not leave a comment.

EDWARD Z 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

GARY H 
Rating:
5.0

Customer did not leave a comment.

JESUS A 
Rating:
5.0

Customer did not leave a comment.

VICTOR M 
Rating:
1.0

The owner of the facility made an unauthorized charge to my credit card after we both agreed the transaction was complete.

ROBERT R 
Rating:
5.0

Great customer service and Upland U-Haul smoke shop always comes through for me. I always rent from them.

DAVE D 
Rating:
5.0

Location pick up was excellent

STEPHANIE G 
Rating:
4.0

Customer did not leave a comment.

Esmeralda B 
Rating:
5.0

Great customer service

MABEL O 
Rating:
3.0

Customer did not leave a comment.

THEODORE F 
Rating:
1.0

Employee who was working there was giving me a hard time , because i was trying to drop off the u-haul when it was closed already . It was exactly 530 , and the store closed at 6 .He continued to speak to me with attitude and said i could use the self service, because the doors were closed and there was no need for the employee to be bothered with his assistance .

JOSIAS C 
Rating:
5.0

Thank you BJ for absolutely everything...

RICHARD R 
Rating:
5.0

Customer did not leave a comment.

ALFRED A 
Rating:
1.0

This establishment charged me for a dolly that was not provided. Then did not return any messages I left for him. I will rent from someone else nest time.

LAWRENCE M 
Rating:
1.0

I rented a van and was given a different vehicle, I get charged as soon as I leave the store . I return box truck and get charged again a different amount .

ELOY D 
Rating:
5.0

I have rented from this location many times, great service

GARY B 
Rating:
2.0

Truck was dirty in the cab and the back of the truck. I was pressured to get insurance, for the truck to sit in my driveway over the holiday (multiple days). Waiting over a half hour to return the truck …..

MARNI G 
Rating:
5.0

Very friendly and helpful

PETER B 
Rating:
5.0

Customer did not leave a comment.

LOURDES M 
Rating:
5.0

Nothing! I’ve rented from this location multiple times and the customer service here is always great!

MICAH B 
Rating:
5.0

Customer did not leave a comment.

PHILLIP L 
Rating:
5.0

Customer did not leave a comment.

REBECCA C 
Rating:
1.0

Dont go to this location find a uhaul away feom 745 w foothill upland

DAWN R 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P 
Rating:
5.0

Customer did not leave a comment.

GLENN B 
Rating:
5.0

Everyone was very helpful and friendly. The truck was clean and ready to go. Helped to make my move much easier. Thank you.

SANDRA S 
Rating:
1.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

Customer did not leave a comment.

REGINA H 
Rating:
5.0

Excellent customer service!

JOEL B 
Rating:
5.0

Customer did not leave a comment.

MARIAN J 
Rating:
5.0

Customer service is great!

Karla R 
Rating:
5.0

Customer did not leave a comment.

GLENN B 
Rating:
5.0

Customer did not leave a comment.

DENNIS F 
Rating:
5.0

very helpful and always friendly. thank you

PAUL S 
Rating:
5.0

Very nice gentleman customer service was great

PETER R 
Rating:
4.0

Customer did not leave a comment.

Gregg W 
Rating:
5.0

Customer did not leave a comment.

ROY P 
Rating:
4.0

Customer did not leave a comment.

LEONIDES S 
Rating:
5.0

Customer did not leave a comment.

EDNA P 
Rating:
4.0

Well the trailer didn’t work at all how steep the ramps are I could not even get the car onto the trailer because it hit the front bumper of my car before it would even start going up the ramp.

MICHAEL A 
Rating:
5.0

Great location, plenty of parking and ease of obtaining rental trailer. Customer service was excellent as well! Definitely recommend this location and will use again when need arises.

EDWARD A 
Rating:
5.0

Customer did not leave a comment.

lance r 
Rating:
5.0

This is a great location and the man who runs it is fantastic

GARY B 
Rating:
5.0

Customer did not leave a comment.

EDWARD H 
Rating:
5.0

Customer did not leave a comment.

DWAYNE D 
Rating:
5.0

Customer did not leave a comment.

FAIZAN A 
Rating:
5.0

Great experience, and I will use this location again and again.

FRASER V 
Rating:
5.0

Friendly, knowledgeable and efficient service. I will go back to this location.

SHEILA S 
Rating:
4.0

Customer did not leave a comment.

Brent B 
Rating:
5.0

Very happy with total experience.

KEVIN M 
Rating:
5.0

Quick and easy drop off.

KAMERYN R 
Rating:
5.0

Have a visible drop box to return the keys. However, great service and very friendly person.

Barbara D 
No reviews have been submitted for this location.
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