Customer Reviews for Smooth Moves Logistics
(U-Haul Neighborhood Dealer)

746 reviews

907 6th Ave S   Jacksonville Beach, FL 32250

(904) 685-8079

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(904) 685-8079

907 6th Ave S
Jacksonville Beach, FL 32250

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

25 dollars because blankets weren't folded I will never use uhaul again

Robert G. 
Rating:
3.0

Ty was great. Quick and friendly. Love this location and biz.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

sheryl S. 
Rating:
5.0

Customer did not leave a comment.

jenifer L. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

frank H. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

We have used this location several times for pick up and drop off. They are very professional and well organized.

Gregory M. 
Rating:
5.0

I have a final bill question/ request. I was mistakenly billed $120 for pads. I need that amount reversed off my final charge/invoice from the Jax beach location. Please respond and confirm request. Thanks

cary J. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

A+ service and location.

Thomas J. 
Rating:
4.0

Customer did not leave a comment.

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

jimmy M. 
Rating:
5.0

Customer did not leave a comment.

chip W. 
Rating:
5.0

Customer did not leave a comment.

Kristine L. 
Rating:
5.0

Great Service

Dixie O. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

Tamp W. 
Rating:
5.0

Excellent performance by the staff here...pickup was prompt and easy...the staff were friendly and very helpful in setting up the equipment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

DARON P. 
Rating:
5.0

Excellent easy process I was in and out in 10 minutes. A great experience again!!

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
3.0

None

James B. 
Rating:
5.0

Customer did not leave a comment.

MARIO S. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

danielle S. 
Rating:
5.0

Nice guy in charge

ken L. 
Rating:
5.0

I dropped after hours so and was very simple and efficient.

DAVID M. 
Rating:
2.0

In the middle of a pandemic, that's killing hundreds of thousands and sickening millions, I would be more comfortable if the attendant were wearing a mask in the office.

Nelson U. 
Rating:
5.0

Easy Out, Easy Return. Will definitely use Smooth Moves Logistics when a rental vehicle is required.

Terry P. 
Rating:
5.0

Great customer service

TERRENCE O. 
Rating:
5.0

Customer did not leave a comment.

jimmy R. 
Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
3.0

the turn-in yourself link did not work and had to run around the mountain multiple times with the 1-800 number

KIMBERLY F. 
Rating:
5.0

Customer did not leave a comment.

shari D. 
Rating:
4.0

Customer did not leave a comment.

J Wayne R. 
Rating:
5.0

Owner of that location was cool as shit

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

robyn C. 
Rating:
5.0

Amazing Service. Quick and easy. Would highly recommend!!!!!

paul C. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

andrew W. 
Rating:
5.0

Customer did not leave a comment.

pat S. 
Rating:
5.0

Great UHaul experience! Will use them in the future and definitely recommend them to everyone I know. Guy that runs it ... very Cool!

winslow C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

JULIANN P. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Hung P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
2.0

Customer did not leave a comment.

Claude I. 
Rating:
5.0

Best uhaul experience I've had before. Thanks.

jack D. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Great customer experience. Excellent place.

EDDIE R. 
Rating:
5.0

Customer did not leave a comment.

Denise O. 
Rating:
5.0

Customer did not leave a comment.

MARSHA J. 
Rating:
5.0

Everything went smoothly and there were no “got-you” surprises. Just what every customer wants.

Linn H. 
Rating:
3.0

Ensure that the associates enter accurate gas tank levels. The gentleman entered a full tank when it was actually a half tank. It cost me an extra $30 to return the truck at that stated level. I was not given the benefit of doubt by the gentleman who accepted the return.

LEE W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Great service. Super easy.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Salvatore Z. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAMICHAEL H. 
Rating:
1.0

When I picked up my U-Haul trailer it was awesome. The staff was very helpful and super friendly. I told her I was dropping it off at the smooth moves location in Jacksonville and was assured that they were open till 6 PM on Saturday. When I went to drop off the trailer at 5:40 PM no one was there and the gate was locked. I called and no one answered but heard on the voicemail there is a key drop box on the fence. I dropped off the trailer and went back by on Sunday to make sure everything was in order. Luckily one of the workers for smooth moves was there. When I was walking up the driveway he told me they were closed and I told him I just wanted to make sure everything was in order with the trailer I dropped off. He said that I should receive an email from u-Haul stating that everything was in order. I don't really have anything negative to say about this other than maybe let customers know ahead of time that they will be dropping the trailer off to somewhere that will most likely not have personnel working there. I'm not sure how easy it is to steal a trailer but I did have to drop off the trailer outside of the parking lot on the side of the road and was concerned that the trailer would get stolen overnight and that would be on me.

Nicole M. 
Rating:
5.0

Outstanding service! Very professional and very pleasant staff!

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Great customer service and location

Ann M. 
Rating:
5.0

Customer did not leave a comment.

Kirk J. 
Rating:
5.0

Customer did not leave a comment.

glenn M. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Everything was great! Steve had equipment ready to go. Hooked me up and on my way! Same for return. Greeted me and unhooked...seamless! Thank you

Kimberley B. 
Rating:
5.0

Cleanest interior of any truck ever rented. Fast pick up, convenient location.

George E. 
Rating:
4.0

Customer did not leave a comment.

Fred G. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Angel S. 
Rating:
5.0

Customer did not leave a comment.

pattrick F. 
Rating:
5.0

Mom's attic leaked a bit so our futon got wet from bad storm on Christmas Eve. All trucks should be completely waterproof.

Jean F. 
Rating:
5.0

Quick and efficient

Craig D. 
Rating:
2.0

Dropped vehicle off after hours. No easy parking available. Had to park vehicle in front of gate. If it were a 26' foot truck, would have had to leave it in the street.

STRATTON S. 
Rating:
3.0

Drivers side tail light was not working. The attendant missed a couple of steps in attaching the car tow dolly to the truck (did not attach safety chains to the tongue or feed the straps through the ratcheting mechanism correctly). Otherwise, it was OK.

Jo J. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Facility was closed but I was able to leave the trailer anyway. Tight parking but there was a Uhaul courier there who helped with parking.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Ryen F. 
Rating:
5.0

Customer did not leave a comment.

Marie L. 
Rating:
4.0

Customer did not leave a comment.

RICHARD F. 
Rating:
4.0

Self return would not work on iPhone but worked on android. Couldn't get my location even though it was turned on on my iPhone.

Russell D. 
Rating:
5.0

Customer did not leave a comment.

Marie L. 
Rating:
5.0

The Uhaul representative was knowledgeable, polite and professional.

BILL B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Steve is great !

Luke W. 
Rating:
1.0

I only put 35 miles on the truck like I have several other times this year and was charged 102 miles the guy said truck isn't there anymore so he can't verify

Michael B. 
Rating:
4.0

I was an hour and 45 minutes late for my reservation. They had given my truck away but provided me with the next larger size truck.

Duane K. 
Rating:
5.0

Great service, worked out really well. Friendly and effective customer service

AGUSTIN N. 
Rating:
5.0

Customer did not leave a comment.

AMY W. 
No reviews have been submitted for this location.

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